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fulll scan
trying to do a full scan it will not start
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PC Security
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Latest TrendMicro program
I renewed my subscription to the latest version. Now I can't seem to find out how to get secure erase enabled. My old subscription had that feature. Is that feature no longer available?
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PC Security
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disable "share performance information"
Is it okay to uncheck the box next to "share performance information to trend micro"? Can it have any negative impact on the level of protection?
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PC Security
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how to prevent adware pop up windows at the bottom right during PC start up
Everytime, during PC start up, I had this PDF Architect advertising window pop up at the bottom right screen. I tried to disable the PDC Arcitect but I did not find this app in the start up list. Is trend Micro program able to help to prevent this type of adware?
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Is there a "manual" for Cleaner Pro One? How do I use the information on the disk map?
I ran the disk Scan and now I have no idea what to do with the information. Is this like a defragger program but I have to choose what to delete? Is there a source with instructions as I have limited knowledge on computers? Thanks.....
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Home Network Security
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Expired Subscription
Received msg that subscription has expired but it should renew automatically. What is the problem?
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Mobile Security for iOS
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full scan
trying to start a full scan will not start help
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PC Security
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error #95000607
tried to add my iPad and cant this comes up
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Mobile Security for iOS
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Gmail
Getting more spam emails coming thru to my inbox than normal as of first of year ?
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PC Security
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Make Scans less annoying
Please stop the pop up alert before a scan starts it's annoying and sometimes is in the way with what I'm reading or doing on my laptop and have to dismiss it or tell it to start the scan manually. I know the scan will be starting soon because that's the time I chose for it to start, I don't want to
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PC Security
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Trend Micro Security Lite Uses an Outdated Pattern File
Hello,I am not sure if this is the right place to report, but the latest beta of Trend Micro (Security Lite) uses a severely outdated pattern file. The Smart Scan Agent Pattern version in use is 16.427.95 and the current version is 16.495.95.Considering this number increments by 2 each day (tomorrow
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PC Security
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Cannot Add Applications to the Trusted Apps List
Want to know how to Add Applications to the Trusted Apps List Product: Trend Micro MobileSecurity Version: 12.6.0 Last update pattern: 2.173.00 - updated 2021-06-18 Attempted to add to Trusted Apps list per help at: https://helpcenter.trendmicro.com/en-us/article/TMKA-19078 Add Applications
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Mobile Security for Android
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Trend Micro Reclassifies Malware Links as Safe.
Greetings,I was going to report this issue a while ago and feel now is the right time.There is a reclassification portal where business and home users can submit reclassification requests.The issue here is that it reclassifies links leading to malware payload as safe quite frequently.The latest inst
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PC Security
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Chrome and MS Edge and network not working with Maximum Security v17
The computer has been running very slow since the last updates of Maximum Security v17. Chrome and Edge hardly turn on. There is heavy traffic on the network ("akamaitechnonogies.com"). I cannot reach your support service. Whatever the error in the application left me in a difficult situat
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PC Security
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Unable to Upgrade to Newest Version of Trend Micro for Mac - Serial Number Won't Work
Hello,I've just updated to Big Sur (iOS 11.0.1) on my Mac. Trend Micro informed me via a pop-up that I need to update to the latest version of the software to support the new OS. I uninstalled the old version (Trend Micro Antivirus 10.0.1686), reinstalled the new version (Trend Micro Antivirus
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Mac Security
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Keystroke encryption feature
What is Keystroke encryption feature provided in TM's password manager. How it works please elaborate? Does anything copied from TM's password manager also gets encrypted so that any keyloggers won't be able to detect the data when credentials are copied and pasted accordingly.
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PC Security
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17.7 varsion
My Trend Micro seems to have entirely disappeared from my computer. I have no protection! What is going on????
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PC Security
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Login problems on Facebook through mobile security trend.
Can’t log into Facebook through mobile security trend micro. Update is Facebook reply. Been going on a long time.
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Mobile Security for iOS
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PWM Failing to Load.
I click on the Trend Micro tool bar > Password Manager I get Disallowed Key Characters. I've uninstalled the tool bar as well as PWM. This has been taking place for about 7 or so days. There has been MS updates. Thanks
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Password Manager
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secure erase deletes files before confirmation
on two separate occasions today, right clicking a file/folder and clicking 'delete with secure erase' makes the file/folder disappear before the confirmation dialogue shows up, then clicking either yes or no has no effect.it seems to be moving the file/folder to an unknown location, rather
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PC Security