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full scan

trying to start a full scan will not start help

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93

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change licence number?

how to change license number on mac ?.

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63

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Make Scans less annoying

Please stop the pop up alert before a scan starts it's annoying and sometimes is in the way with what I'm reading or doing on my laptop and have to dismiss it or tell it to start the scan manually. I know the scan will be starting soon because that's the time I chose for it to start, I don't want to

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44

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Changement de type de License

Bonjour, Juste avant la fin de l'abonnement nous sommes passé d'une licence 3 postes à 5 postes en renouvelant l'abonnement. Après quelque jours toujours impossible de protéger plus de 3 postes. Dans l'attente d'un retour Cordialement.

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27

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secure erase deletes files before confirmation

on two separate occasions today, right clicking a file/folder and clicking 'delete with secure erase' makes the file/folder disappear before the confirmation dialogue shows up, then clicking either yes or no has no effect.it seems to be moving the file/folder to an unknown location, rather

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132

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Message don't have trend micro. It doesn't expire till 7.27.21.

Micro trend expires 7/27/21. So why is it not on my phone?

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21

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17.7 varsion

My Trend Micro seems to have entirely disappeared from my computer. I have no protection!  What is going on????

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45

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Pop up blocker window - Top10answers.com

Everytime I login to my computer and start surfing the internet the trend micro block window pops up and tells me that a web site from Top10answers.com... is now blocked. I select the ok option and then the window goes away. However the problem still is there because I will continue over time get th

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133

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Expired Subscription

Received msg that subscription has expired but it should renew automatically. What is the problem?

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114

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Regarding privacy on Facebook, if I choose Friends only will that include groups I belong to?

Out of nowhere this Privacy Scan thing appears and shows my info available to the Public. If I choose Friends, will that include Groups I belong to on Facebook? I certainly want to be able to find new Friends, join new Groups and those people able to see my posts. Thank you.

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45

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Comodo Firewall Free compatibility with Trend Micro Maximum Security

Hi! Is Comodo Firewall Free compatible with Trend Micro Maximum Security? https://personalfirewall.comodo.com/

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178

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Quick Scan stuck at 'Scanning for potentially incompatible programs...'

A popup window appears at the bottom right screen saying 'Scanning for potentially incompatible programs...' and never disappears. It has two options, pause is not available (greyed out) and stop. Hitting stop does not do anything.It says the quick scan is at 100% if I open the main window

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79

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Official Response

Closed

Strange trend pop up about downloaded files

When I open Chrome for the first time on log in, I have a trend pop up that comes up telling me that there are no threats found in some downloaded files. It lists the files, but these are not files I have downloaded. I can't find them when I search the file names in my computer. Any suggestions?

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493

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error #95000607

tried to add my iPad and cant this comes up

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182

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Local SMS scan ?

hello, I would like to know if the scans (sms, on iOS and emails via desktop app) are carried out locally only? is data transmitted to your servers? thanks in advance.

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58

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Login problems on Facebook through mobile security trend.

Can’t log into Facebook through mobile security trend micro. Update is Facebook reply. Been going on a long time.

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82

2

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I accidentally delete my Trend Micro

How can I put it back on my computer? I have the one user antivirus+

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68

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Names of protected devices don't match (Windows vs Trend Micro account)

I have TrendMicro Max Protection with 5 devices available, and it is running, up to date, on 3 devices. But, the names for protected devices, in my Trend Micro account, do not match the names shown in Windows for the PCs that (actually) run the program. One name matches; 2 other devices are protecte

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139

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Upgrade of license from 1 device to multiple

Hi, I have just bought another laptop for home (Windows 10) and am looking to upgrade my Maximum Security license from 1 device to 2 (or 3 which is the next level). Your team in the chat could only recommend to buy another license. Are you offering anything to upgrade the package I have subscribed

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220

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Trend Micro Security Lite Uses an Outdated Pattern File

Hello,I am not sure if this is the right place to report, but the latest beta of Trend Micro (Security Lite) uses a severely outdated pattern file. The Smart Scan Agent Pattern version in use is 16.427.95 and the current version is 16.495.95.Considering this number increments by 2 each day (tomorrow

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