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Is there a "manual" for Cleaner Pro One? How do I use the information on the disk map?

I ran the disk Scan and now I have no idea what to do with the information. Is this like a defragger program but I have to choose what to delete?  Is there a source with instructions as I have limited knowledge on computers? Thanks.....

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Answered

 • Home Network Security

44

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Fraud buster

Fraud buster Doesn’t work with iMessages. It keeps telling me to activate SMS and Mobile Security which I have done multiple times and still does not scan any of my iMessages how can I fix it or give trend micro mobile a good rating

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Resolved

 • Mobile Security for iOS

144

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0

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error #95000607

tried to add my iPad and cant this comes up

Problem

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Resolved

 • Mobile Security for iOS

112

1

0

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Closed

Unable to Upgrade to Newest Version of Trend Micro for Mac - Serial Number Won't Work

Hello,I've just updated to Big Sur (iOS 11.0.1) on my Mac. Trend Micro informed me via a pop-up that I need to update to the latest version of the software to support the new OS. I uninstalled the old version (Trend Micro Antivirus 10.0.1686), reinstalled the new version (Trend Micro Antivirus

Problem

 • Mac Security

268

1

Accepted Solution

Closed

Cannot Add Applications to the Trusted Apps List

Want to know how to Add Applications to the Trusted Apps List Product: Trend Micro MobileSecurity Version: 12.6.0 Last update pattern: 2.173.00 - updated 2021-06-18 Attempted to add to Trusted Apps list per help at: https://helpcenter.trendmicro.com/en-us/article/TMKA-19078 Add Applications

Problem

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Resolved

 • Mobile Security for Android

232

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Why s SysWOW64 being blocked?

C:\Windows\SysWOW64 (powershell) is being blocked every morning.

Question

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Answered

 • PC Security

85

4

0

Official Response

Closed

Strange trend pop up about downloaded files

When I open Chrome for the first time on log in, I have a trend pop up that comes up telling me that there are no threats found in some downloaded files. It lists the files, but these are not files I have downloaded. I can't find them when I search the file names in my computer. Any suggestions?

Question

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Answered

 • PC Security

281

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0

Official Response

Closed

Trend Micro slowing MacBook after update to Catalina

I upgraded to Catalina 10.15.1 and was almost unable to use internet. Connection was either slow or non-existent. Was adviced to uninstall Trend Micro and restart laptop. I did this and it fixed the problem. I am now without security on my laptop. Please sort this out ASAP.

Problem

 • Mac Security

2.3K

32

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Upgrade of license from 1 device to multiple

Hi, I have just bought another laptop for home (Windows 10) and am looking to upgrade my Maximum Security license from 1 device to 2 (or 3 which is the next level). Your team in the chat could only recommend to buy another license. Are you offering anything to upgrade the package I have subscribed

Question

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Answered

 • PC Security

139

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0

Official Response

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The local trusted information database is corrupted.

Apex One Plug-ins Apex One Data Protection install I get an error when I click.C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV\Web\Service\AU_Data\AU_Log\TmuDump when i look i see this error"ActiveUpdate was unable to verify                   &nbs

Problem

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Resolved

 • PC Security

230

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Official Response

Langganan

Tolong kasih menu pembelian untuk 3 hp pembayaran melalui play store karena saya hanya orang awam dan gak punya kartu kredit tolong di permudah pembayaran melalui play store untuk 3 hp

Idea

 • Mobile Security for Android

13

2

0

Accepted Solution

Closed

Issue with VPN on iOS 15.

I have noticed there is a significant performance drop when using the VPN feature in Trend Micro. Websites load much slower than without VPN.  Is there a resolution to this issue or can I enable parental controls without VPN?

Question

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Answered

 • Mobile Security for iOS

212

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Closed

On startup taskbar icon won't go away

Hello,Usually after starting my computer the Trend icon appears for a moment on the taskbar and then disappears.For about a week now the taskbar icon won't go away. When I left click on it nothing appears on my desktop. I can right click the icon and close it but I'd rather not have to go through th

Problem

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Resolved

 • PC Security

718

18

Accepted Solution

Closed

Trend Micro is Acting Strange

I recently downloaded Windows 11, I don't know if that is the issue but what has been going on with my Trend Micro is really strange. There is a window of time in which I turn on my computer and Trend Micro works properly, then two minutes later it turns off and Windows gives me a reminder to turn o

Problem

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Resolved

 • PC Security

265

3

Accepted Solution

Closed

iCoreService high CPU load and logfile shows database disk image is malformed in "SELECT inode FROM census_cache WHERE inode=

Good morning,i had some times very high CPU loads while Trend Micro is active on my Macbook Pro (BigSur 11.2.3).Researching the root cause get me to the logfile and there are a lot of error messages ( > 10/s) like:Process iCoreServicedatabase disk image is malformed in "SELECT inode FROM cen

Question

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Answered

 • Mac Security

2.6K

1

0

Accepted Solution

Folder exceptions

Hello,If i setup an exception for a folder, for example, C:\Steam, does it also make exceptions for all subfolders inside C:\Steam folder?

Question

 • PC Security

27

3

Accepted Solution

Closed

Comodo Firewall Free compatibility with Trend Micro Maximum Security

Hi! Is Comodo Firewall Free compatible with Trend Micro Maximum Security? https://personalfirewall.comodo.com/

Question

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Answered

 • PC Security

123

2

Accepted Solution

Closed

Green Highlighting - how to turn off

Hi, how can I turn off the green highlighting of links? I find it very annoying especially while trying to proofread emails I'm sending to clients!

Question

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Answered

 • PC Security

602

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