Neophyte
•
3 Messages
•
250 Points
Expired Subscription
Received msg that subscription has expired but it should renew automatically. What is the problem?
Neophyte
•
3 Messages
•
250 Points
Received msg that subscription has expired but it should renew automatically. What is the problem?
Accepted Solution
tm_jd
Hustler
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98 Messages
•
1.9K Points
3 years ago
Hi, barbaracook6!
Upon checking here, your Trend Micro Mobile Security for iOS is already renewed successfully and it will now expire on 06/06/2022.
Feel free to message us again for any clarifications or queries.
Thank you,
-TM_JD
1
0
Accepted Solution
tm_angelo
Superstar
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445 Messages
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8.6K Points
3 years ago
Hi barbaracook6,
May I know if this is happening on your mobile device? If it is, kindly follow the instructions below to activate it again.
1. Open Trend Micro Mobile Security
2. Go to the settings menu
3. Log out your Trend Micro account
4. After logging out, kindly logged back in.
After that it should update your Trend Micro expiration date.
Hope this helps!
-TM_Angelo
0
tm_angelo
Superstar
•
445 Messages
•
8.6K Points
3 years ago
Hi barbaracook6,
Welcome to Trend Micro Home Users Community!
Upon checking your account, your subscription is valid until 02/01/2022. Can you open your Trend Micro main console and check if you have the same expiration date?
May I also know where did you received the message saying your subscription has expired?
Awaiting for your response.
-TM_Angelo
1
0