W
Hustler

Hustler

 • 

29 Messages

 • 

1.1K Points

Tue, Feb 1, 2022 5:22 PM

Closed

Answered

full scan

trying to start a full scan will not start help

Accepted Solution

Legend

 • 

753 Messages

 • 

13.4K Points

10 months ago

Hi, weirdpat19

 

 

You may follow these steps and check if the issue will persist:

 

  1. Press the Windows Key & R at the same time, the run window should appear.
  2. Type supporttool then click OK. The Trend Micro Diagnostic toolkit will open.
  3. Go to (C) Uninstall, click 5. Stop all Components & 2. Delete Now.
  4. Reopen the Trend Micro program, run a full scan and verify if the issues persist.

If that didn't work, please try to re-install latest version:

 

How to update Trend Micro Security for Windows

 

Let us know of its results here on the same thread. Thanks!

- TM_Rochelle

This comment was created from this reply
weirdpat19

Hustler

 • 

29 Messages

 • 

1.1K Points

10 months ago

trying to do a full scan  will not start help

weirdpat19

Hustler

 • 

29 Messages

 • 

1.1K Points

@weirdpat19​  help to start full scan

Legend

 • 

753 Messages

 • 

13.4K Points

Hi, weirdpat19

 

 

You may follow these steps and check if the issue will persist:

 

  1. Press the Windows Key & R at the same time, the run window should appear.
  2. Type supporttool then click OK. The Trend Micro Diagnostic toolkit will open.
  3. Go to (C) Uninstall, click 5. Stop all Components & 2. Delete Now.
  4. Reopen the Trend Micro program, run a full scan and verify if the issues persist.

If that didn't work, please try to re-install latest version:

 

How to update Trend Micro Security for Windows

 

Let us know of its results here on the same thread. Thanks!

- TM_Rochelle

This reply has been converted into a comment

Need Help?

Ask the Community
Loading...