full scan

Hi, weirdpat19

You may follow these steps and check if the issue will persist:

1. Press the Windows Key & R at the same time, the run window should appear.
2. Type supporttool then click OK. The Trend Micro Diagnostic toolkit will open.
3. Go to (C) Uninstall, click 5. Stop all Components & 2. Delete Now.
4. Reopen the Trend Micro program, run a full scan and verify if the issues persist.

If that didn't work, please try to re-install latest version:

How to update Trend Micro Security for Windows

Let us know of its results here on the same thread. Thanks!

- TM_Rochelle

trying to do a full scan  will not start help