shuggi_e's profile
Neophyte

Neophyte

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3 Messages

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240 Points

Thursday, November 16th, 2023 11:58 PM

Closed

PWM Failing to Load.

I click on the Trend Micro tool bar > Password Manager I get Disallowed Key Characters.

I've uninstalled the tool bar as well as PWM.  This has been taking place for about 7 or so days.

There has been MS updates.

Thanks

Accepted Solution

Brand User

Trend Security Expert

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122 Messages

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2.9K Points

6 months ago

Hi @shuggi_e,

The browser you are using may have saved a cookie with unicode characters. 

1. Kindly clear the browser cache from the web browser where you see this error message.

2. Restart the affected web browser.

3. Sign in again to your Trend Micro Password Manager

Let us know how it goes.

(edited)

Neophyte

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3 Messages

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240 Points

Thanks for the help, it finally got installed.

One suggestion, instead of having folk delete all cookies, I recommend, just removing the cookie/s causing the problems (single site, through dev tools).  Each time I have to go through cookie removal it affects other sites as well.

PWM is working fine now.

Thanks

You've been most helpful.

(edited)

Brand User

Trend Security Expert

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76 Messages

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1.6K Points

Hi @shuggi_e,

Thank you for your additional insights. We'll take note of that. ​ 

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