vincent_miller's profile



2 Messages


170 Points

Sun, Jun 20, 2021 4:19 AM

Cannot Add Applications to the Trusted Apps List

Want to know how to Add Applications to the Trusted Apps List

Product: Trend Micro MobileSecurity

Version: 12.6.0

Last update pattern: 2.173.00 - updated 2021-06-18

Attempted to add to Trusted Apps list per help at:


Add Applications to the Trusted Apps List

  1. Open your Mobile Security app.
  2. On the main screen, tap Security Scan.
  3. Tap on the issues found under Action Required.
  4. Tick the checkbox next to the app that you want to add on the Trusted Apps List, then tap Trust.

However, "Action Required" was not displayed.

Just states: 

  82 apps checked

  Congratulations! No issues found.


Phone: Moto G7 Optimo

Model: XT1925DL

Android version: 10

Build number: QPYS30.8 5-21-8




354 Messages


5.4K Points

3 m ago

Hi, vincent_miller


To add trusted apps on Mobile Security, you may follow the steps provided below:

  1. Open Trend Micro Mobile Security
  2. Scroll down and open Web Guard
  3. Tap the Exceptions & History tab, then choose either Approved List or Blocked List.
  4. Tap Add. Provide the website name and link, then click Save.

You may also check this link: How to use Web Guard on Android


Let me know if you have more questions.


- TM_Rochelle