vincent_miller's profile
Neophyte

Neophyte

 • 

2 Messages

 • 

170 Points

Sun, Jun 20, 2021 4:19 AM

Cannot Add Applications to the Trusted Apps List

Want to know how to Add Applications to the Trusted Apps List


Product: Trend Micro MobileSecurity

Version: 12.6.0

Last update pattern: 2.173.00 - updated 2021-06-18

Attempted to add to Trusted Apps list per help at: https://helpcenter.trendmicro.com/en-us/article/TMKA-19078

 

Add Applications to the Trusted Apps List

  1. Open your Mobile Security app.
  2. On the main screen, tap Security Scan.
  3. Tap on the issues found under Action Required.
  4. Tick the checkbox next to the app that you want to add on the Trusted Apps List, then tap Trust.

However, "Action Required" was not displayed.

Just states: 

  82 apps checked

  Congratulations! No issues found.

 

Phone: Moto G7 Optimo

Model: XT1925DL

Android version: 10

Build number: QPYS30.8 5-21-8

Responses

Prodigy

 • 

354 Messages

 • 

5.4K Points

3 m ago

Hi, vincent_miller

 

To add trusted apps on Mobile Security, you may follow the steps provided below:

  1. Open Trend Micro Mobile Security
  2. Scroll down and open Web Guard
  3. Tap the Exceptions & History tab, then choose either Approved List or Blocked List.
  4. Tap Add. Provide the website name and link, then click Save.

You may also check this link: How to use Web Guard on Android

 

Let me know if you have more questions.

 

- TM_Rochelle