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Major Issue: Phone Lock ; Mobile Security for Android V 12.2.0

Dear Support Team,a few days ago I just wanted to change the SD storage card within my Galaxy S10 - while having the sim protection enabled. SIM and storage card are on the same SIM tray.This caused the lock of the phone. Without expecting that I was really boned; having the relevant asked passphras

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Parental Controls?? Where are they on iOS

Where are the Parental Controls on iOS Mobile?? I have had this on my Android, but now that I’ve switched I can’t find it. Where are the secret snap shot’s option’s for when someone tries to access my phone??

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49

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Checkbox shown on half

Hi trend on Samsung S8 device the checkbox's in settings are shown in half on the edge of the screen...please fix it!

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53

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Trend Micro scan

I just received a warning message that my Trend Micro scan is running too slow.

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40

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Trend Micro toolbar makes Google search results unreadable

Can you read these search results? I can't.  How do I change preferences on the TM toolbar to fix this?

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122

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dropbox desktop app

I have configured Dropbox to have the app going in the system tray whenever I am working on my HP PC laptop. However it always closes within an hour or two and I have to consciously start it again to get any syncing to continue. Support says to check the firewall but I cant see what I'm suppos

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74

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Pay Gaurd

I would like to disable the paygaurd feature from my computer as i find it extremely annoying when trying to use some websites. i have deleted it from my computer and it is not listed in my browser extension. How can i remove it?

Problem

135

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Unwanted Promotional Offers

Trend Micro Maximum Security greeted me this morning with this pop up promotional offer.You're meant to block ads and back doors, not blatently open a backdoor and start advertising through software we pay for to prevent this sort of thing!. I'm not even close to the expiry of my subscript

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222

6

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Delete Files in the quarantine

I have Trend Micro maximum security but i can not find an option for deleting the files placed in quarantine. I need to know how to delete them. Thanks.

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633

4

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Trend Micro not working for Mac - im running big sur

Hi, I installed Trend Micro Anti-virus for mac but it does not seem to be working. There's a red cross on my trend micro platform. When I tried to scan my mac, it says 0/0 files scanned for the last 30 mins. The app is updated to the latest version.

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Trend Micro UI Bug

Hello,This post is to report Trend Micro UI opening bug. Sometimes when trying to bring the main console, there is just the Trend Miro icon on the taskbar stuck on UPK://Tittanium, but nothing appears. If I close the icon via hovering over it and pressing "X", the tray icon becomes unrespo

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180

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subscription

Have received notification that my virus protection has expired yet have paid for a year which ends in Jan. with an automatic renewal. do I protection or not. if not I will have to find a new provider

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42

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Multiple pages opening in PayGuard

Does PayGuard have to open a new tab for every action or procedure I make within a single banking session? It never used to. I used to be able to open PayGuard, log into my bank and it would stay on the same tab. Now I get up to 6 or 7 tabs opening up. Very annoying.

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501

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TM for android

Its pattern is not updating and its been days since its stuck on a specific pattern number. Please fix this issue of TM for android.

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36

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Trend Micro PC Health Check-Up Doesn't Detect Temporary Files

Hi,From the Trend Micro settings I am left with the impression that it should be cleaning temporary files, recycle bin contents and browser caches automatically.I've ran the tool many times, but it doesn't seem to detect anything, even though %temp% directory for example is quite overwhelm

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105

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Threat Cleanup Minor Error

Hello,I am reporting a minor cleanup issue.The highlighted item is a threat that was cleaned, but apparently, not entirely. It was initially not detected, but was then reclassified after my submission.The startup item should have been removed. The registry entry is located in HKEY_CURRENT_USER\SOFTW

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63

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Man icon

Every time I turn on web guard, I get this little man icon in bottom right corner of phone. It is in the way, not movable and gets touched often because it's beside my navigation buttons.  When accidentally touched it turns web guard off or on depending on last touch.   I selected d

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369

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Trend Micro is no longer rating links in Chrome (Windows 10 machine)

Trend Micro is not rating any links anymore, no matter what I do. I've checked the similar posts and tried the solution that shows up in one of them (open the add on, disable, restart browser, enable addon, restart browser) and it did nothing. The other post that's a "hot fix" provides a link that l

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123

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Trend desktop App brilliant, Trend Mobile Pain in the (0) butt about to remove it.

I use trend Max on all my desktops and recommend it to all other PC users, but Trend mobile gives me messages all day ling telling me I need to give more access to more things but does not tell me what. I don't give access to things like My Microphone, my Camera, or anything confidential, I also don

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262

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Can I turn off the Mute Mode is Off notification?

Every time I exit fullscreen, I get a notification saying "Mute Mode is Off". Note that I am a gamer and likes playing in fullscreen, and there are some games that immediately minimize upon Trend Micro giving me the notification/stop being focused on the window and interrupt the game until I dismiss

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