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Delete Files in the quarantine

I have Trend Micro maximum security but i can not find an option for deleting the files placed in quarantine. I need to know how to delete them. Thanks.

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 • PC Security

317

4

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Trend Micro UI Bug

Hello,This post is to report Trend Micro UI opening bug. Sometimes when trying to bring the main console, there is just the Trend Miro icon on the taskbar stuck on UPK://Tittanium, but nothing appears. If I close the icon via hovering over it and pressing "X", the tray icon becomes unrespo

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 • PC Security

129

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When does serial number start counting down days?

Hello! I'm interested in purchasing a license for Antivirus+, maybe even two ones to merge them into one long (2y+2y=4y).However I'm not certain when the key is activated. Can I purchase a key and keep it for a while until I prepare a computer where this Antivirus+ is to be installed?

Question

 • PC Security

47

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Installation error message

On the 2nd computer it will not install. I get the message: Program Compatibility Assistant This app can’t run on this device Trend Micro Security This app can’t run because it causes security or performance issues on Windows.  A new version may be available. Check with your software provi

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 • PC Security

152

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Major Issue: Phone Lock ; Mobile Security for Android V 12.2.0

Dear Support Team,a few days ago I just wanted to change the SD storage card within my Galaxy S10 - while having the sim protection enabled. SIM and storage card are on the same SIM tray.This caused the lock of the phone. Without expecting that I was really boned; having the relevant asked passphras

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 • Mobile Security for Android

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renewal popup

I'm getting renewal popups telling me to renew now, before my protection runs out tomorrow. Thats great, except my computer is not even a week old, and program says expires 08/06/22. Now i'm left wondering if I made the right choice in anti virus software????

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 • PC Security

59

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Trend Micro Wants to Update but Can't

Recently my Trend Micro Internet Security prompted me to update but it wont let me. I have scanned for viruses or malware and there isn't any, I am on a working internet connection and I don't have any other internet security software on my computer. When I press the button it will start to search f

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 • PC Security

106

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Add security to my iPhone and iPad

Adding devices to my iPhone and iPad

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 • Mobile Security for iOS

83

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Trend desktop App brilliant, Trend Mobile Pain in the (0) butt about to remove it.

I use trend Max on all my desktops and recommend it to all other PC users, but Trend mobile gives me messages all day ling telling me I need to give more access to more things but does not tell me what. I don't give access to things like My Microphone, my Camera, or anything confidential, I also don

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 • Mobile Security for Android

192

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Running Maximum Security and Password Manager on Windows 11

I purchased a new Microsoft Surface Go 3 and wanted to protect the device which is running Windows 11. I tried, but I cannot install the software unless I disable S mode.  I don't think that is a good idea.  What am I doing wrong?

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 • PC Security

134

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security

can security on my pc be combined with another company

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 • PC Security

26

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Latest TrendMicro program

I renewed my subscription to the latest version. Now I can't seem to find out how to get secure erase enabled.  My old subscription had that feature.  Is that feature no longer available?

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 • PC Security

63

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Quick Scan stuck at 'Scanning for potentially incompatible programs...'

A popup window appears at the bottom right screen saying 'Scanning for potentially incompatible programs...' and never disappears. It has two options, pause is not available (greyed out) and stop. Hitting stop does not do anything.It says the quick scan is at 100% if I open the main window

Problem

 • PC Security

69

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Make Scans less annoying

Please stop the pop up alert before a scan starts it's annoying and sometimes is in the way with what I'm reading or doing on my laptop and have to dismiss it or tell it to start the scan manually. I know the scan will be starting soon because that's the time I chose for it to start, I don't want to

Problem

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 • PC Security

35

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Trend Micro Reclassifies Malware Links as Safe.

Greetings,I was going to report this issue a while ago and feel now is the right time.There is a reclassification portal where business and home users can submit reclassification requests.The issue here is that it reclassifies links leading to malware payload as safe quite frequently.The latest inst

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 • PC Security

116

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17.7 varsion

My Trend Micro seems to have entirely disappeared from my computer. I have no protection!  What is going on????

Problem

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 • PC Security

36

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I accidentally delete my Trend Micro

How can I put it back on my computer? I have the one user antivirus+

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 • PC Security

61

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Message don't have trend micro. It doesn't expire till 7.27.21.

Micro trend expires 7/27/21. So why is it not on my phone?

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 • PC Security

17

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Trend Micro Security Lite Uses an Outdated Pattern File

Hello,I am not sure if this is the right place to report, but the latest beta of Trend Micro (Security Lite) uses a severely outdated pattern file. The Smart Scan Agent Pattern version in use is 16.427.95 and the current version is 16.495.95.Considering this number increments by 2 each day (tomorrow

Problem

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 • PC Security

57

2

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Upgrade of license from 1 device to multiple

Hi, I have just bought another laptop for home (Windows 10) and am looking to upgrade my Maximum Security license from 1 device to 2 (or 3 which is the next level). Your team in the chat could only recommend to buy another license. Are you offering anything to upgrade the package I have subscribed

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 • PC Security

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