Trend desktop App brilliant, Trend Mobile Pain in the (0) butt about to remove it.

Hi mail_me_33611,

I understand your concerns regarding your privacy. Rest assured that the settings or permissions required by Mobile Security are intended to utilize the features of the app. 

no it did not have a tick so ticked it and now keeps displaying Trend is protecting your device permanently. so unticked it again. On my desktop trend protects it when the computer is on, so trend mobile should protect my phone when it is ON as well without permanently telling me it is protecting my phone, why would I need to protect my phone when it is off, that is hopefully impossible that the phone can run apps when it is off. When the phones display is off apps can then still run on it but when background apps are running Trends should still be checking any misbehaving of these apps, like incoming mail or other downloads and access activity from the internet. I think a smartphone's protection is more complex as unlike a PC that is mostly on only when in use, whereas phones need to be on 99.9% of the time the protection software should be even smarter and possibly much more sophisticated. Thanks anyway for the advice and help, our chats are not meant to slam the software but will without doubt help improve it. Take Care. ☺

We are sorry for your experience lenvdr. Good to know that everything's all good now. We'll let our product developers know your suggestion to evaluate how they can make it possible in the future.

Let us know if you need assistance in the future

-TM_Aly

Hi mike31nz,

Welcome to Trend Micro Home User Community.

To verify this, can you send us a screenshot of the battery usage of your device where it shows the percentage used by Trend Micro Mobile Security?

How to take a screenshot

Also, please provide us the following information:

Device:

Device Operating System:

Mobile Security App Version:

Awaiting your response.

- TM_Kath

Hi Mike, Yes you are quite correct and it is annoying, but Trend is quite good and seems to behave on a desktop, Only problem I ever had with it on a desktop was when a support company did a Software repair on one of our computers and ran some fixing app from his memory stick, my trend program trashed some of the apps on his memory stick and they wanted to bill for the damages to their data. Well what a fight but as a retired ex IT professional, I found that trend did not detect any viruses or attacks from the stick but found Hacking Applications on the stick and just deleted over 20 of them without prompting. The trend app did give me a a list of apps it deleted but too late the tech had left with his stick. We tried to recover his lost apps that were actually a harmless mixture of Key generators and serial number recovering apps. Trend call them unwanted apps, but some years back I myself legally purchased a key recovery app as we could not remember what Office License key was installed on each machine so could not reinstall after a disk crash. Even worse when I sold my company I kept several computers but all had office 2013 installed on them I only had one disk at home, the company traded all the original PC's in on new ones and replaced office with a few 365 office and some put back office 2010 as they preferred it. so now I also had to replace with office 2010 after cleaning up the machines as office 2013 licenses are on Microsoft Servers and the persons that installed office did not register them when installing. Sneaky Microsoft, and the app I had could not detect the 2013 keys. Fortunately kept the boxes of the original office 2010 and could install that as it allows for one desktop and one laptop but 2013 only one machine.

So do not trust anyone they are all thieves MS, Google and Adobe are the biggest as well as the highest risk of your system being hacked due to their built in back doors and agreeing to them owning your computer and your information before you can use the app you paid for. And USA believe the Russians and Chinese are bad, they should make sure their own house is clean first. "Once upon a time" I trusted Microsoft but that's a fairy tale now.

Now tried everything still same problem reporting Allow permissions to use all features, even when no concerns

are found. Maybe its just an Android problem.

Now just waiting for Apple to make a phone with a compatible USB 3 C type connector, and be able to copy photos taken in a compatible format readable and viewable in Windows and all Graphics and photo editing apps like Coral Photo Paint and many others, and not the proprietary HEIC compression format. I am now fed up with android apps and their bugs and intrusive adverts making 99% of their apps useless and data hungry. Now when I look at the weather report app all I see are video's. Trend work a way to get rid of this and you will be famous. I understand that iPhones are getting over 34% of the world mobile phone market and seems mainly to do with Security and good Standard Installed Apps. The same weather app on my wife's Apple has no adverts and no intrusive popups.

Thank you for your suggestion, lenvdr. We'll pass it to our R&D team, and they'll have it checked if that will be possible on future updates.

- TM_Kath

Thanks, Shure Hope so, as the Desktop app is excellent in almost every aspect, just has a small problem when using Trends very helpful Spam filter in Office Outlook, Outlook wont close for quite some time, and if one closes outlook by mistake instead of minimising, it can't be opened again for sometime, between 5 to 15 or more minutes as it remains in a closing state (open but greyed out in the taskbar), it is either caused by the outlook data .pst file problem or the spam filter application preventing it from closing, maybe checking for more spam, I think Trend is aware of the problem as it has been known for a couple of years. Outlook seems to use File Locking instead of Record locking, this also prevents syncing or backup apps being able to back their files up till Outlook is closed completely. This has still not been solved. Rest of the App is Tops.