F
Neophyte

Neophyte

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3 Messages

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140 Points

Sat, Jan 22, 2022 1:03 PM

Man icon

Every time I turn on web guard, I get this little man icon in bottom right corner of phone.  It is in the way, not movable and gets touched often because it's beside my navigation buttons.  When accidentally touched it turns web guard off or on depending on last touch.  

I selected do not show icon on settings and it's still there.  I turn web guard off and it's still there.  Contacted trend several times and they have no clue what I'm talking about.  No help.  Only way I can get rid of icon is to uninstall Mobil security, then reinstall and NOT use web guard.

I love trend and web guard could be good but doesn't help if it's constantly being turned off.

HOW CAN I USE WEB GUARD WITHOUT THAT STUPID ICON?

Accepted Solution

Legend

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749 Messages

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13.4K Points

Il y a 7 m

Hi, farmmanjim

 

Welcome to the Trend Micro Home Users Community! 

 

The Web Guard feature of your Mobile Security for Android keeps turning off because your device uses Power Saving Mode to save battery, which stops the running apps. To resolve it, please follow the link below:

Web Guard keeps turning off on Android

 

By the way, we recently release the latest version of Trend Micro which is Version 17.7, you may install the latest version for free by clicking this link.

 

Hope this helps. 

 

- TM_Rochelle

Neophyte

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3 Messages

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140 Points

Il y a 7 m

Finally found answer by accident.  Go to phone accessibility to turn off icon, not Mobil security.  Seems a little stupid to me.  Love trend but many items are not explained very well.

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