Neophyte
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3 Messages
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140 Points
Man icon
Every time I turn on web guard, I get this little man icon in bottom right corner of phone. It is in the way, not movable and gets touched often because it's beside my navigation buttons. When accidentally touched it turns web guard off or on depending on last touch.
I selected do not show icon on settings and it's still there. I turn web guard off and it's still there. Contacted trend several times and they have no clue what I'm talking about. No help. Only way I can get rid of icon is to uninstall Mobil security, then reinstall and NOT use web guard.
I love trend and web guard could be good but doesn't help if it's constantly being turned off.
HOW CAN I USE WEB GUARD WITHOUT THAT STUPID ICON?
Accepted Solution
tm_rochelle
Legend
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753 Messages
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13.4K Points
1 year ago
Hi, farmmanjim
Welcome to the Trend Micro Home Users Community!
The Web Guard feature of your Mobile Security for Android keeps turning off because your device uses Power Saving Mode to save battery, which stops the running apps. To resolve it, please follow the link below:
Web Guard keeps turning off on Android
By the way, we recently release the latest version of Trend Micro which is Version 17.7, you may install the latest version for free by clicking this link.
Hope this helps.
- TM_Rochelle
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farmmanjim
Neophyte
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3 Messages
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140 Points
1 year ago
Finally found answer by accident. Go to phone accessibility to turn off icon, not Mobil security. Seems a little stupid to me. Love trend but many items are not explained very well.
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