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Cannot access "accessability "to activate Web guard

Samsung galaxy table, android , lollipop v5.0.2Trend tells me my Web guard is turned off. When I enter the Web guard set up page, the slider to activate Web guard is greyed out If I tap it to turn it green, nothing happens and the slider remains greyed. Therefore I can't proceed to the "allow now" s

Question

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Answered

 • Mobile Security for Android

1.1K

3

0

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How would auto-renew work on expired bank card or on a card with zero balance?

Hello! I'm curious how auto-renew would charge a card which is expired.It's normal for majority of cards to have expiration after three-four years. Some banks issue cards with only two years validity.Even if card's number stays the same, its expiration date and CVV will be different.

Question

 • PC Security

49

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0

Accepted Solution

Closed

Pay Gaurd

I would like to disable the paygaurd feature from my computer as i find it extremely annoying when trying to use some websites. i have deleted it from my computer and it is not listed in my browser extension. How can i remove it?

Problem

 • PC Security

86

1

0

Accepted Solution

Closed

Pleasehelpdowloadproduct

Hithere, canyoupleasehelpdowloadproduct Thankyou

Question

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Answered

 • PC Security

8

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Can I use trend micro license after reinstall?

Can I reinstall trend micro license key after formatting my pc?

Question

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Answered

 • PC Security

43

1

Accepted Solution

Closed

Parental Controls?? Where are they on iOS

Where are the Parental Controls on iOS Mobile?? I have had this on my Android, but now that I’ve switched I can’t find it. Where are the secret snap shot’s option’s for when someone tries to access my phone??

Problem

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Resolved

 • Mobile Security for iOS

31

1

0

Official Response

Closed

dark mode

Hello, a suggestion for Trend Micro. Add a dark mode option to the interface.

Idea

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Replied

 • PC Security

31

1

0

Accepted Solution

Closed

send samples

Good Morning. Where can I find a link to submit samples not detected by Trend subscriptions? Soon I will test the program on the security forum, I would like to know how I can send

Question

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Answered

 • PC Security

33

1

Accepted Solution

Closed

Password Manager

Is Password Manager included in the package of TREND MICRO MAXIMUM SECURITY?

Question

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Answered

 • Password Manager

57

1

Official Response

Closed

Unwanted Promotional Offers

Trend Micro Maximum Security greeted me this morning with this pop up promotional offer.You're meant to block ads and back doors, not blatently open a backdoor and start advertising through software we pay for to prevent this sort of thing!. I'm not even close to the expiry of my subscript

Problem

204

6

Accepted Solution

Closed

Popups distracting Gaming

I have Trend even set to Mute Mode when in Full screen mode. They pop up and cause me to be distracted and takes the mouse cursor away from any game I'm playing. The pop ups are the basics saying This number of web filters stopped, your PC is in great health, etc... The pop ups don't stop

Problem

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Resolved

 • PC Security

50

1

0

Accepted Solution

Closed

subscription

Have received notification that my virus protection has expired yet have paid for a year which ends in Jan. with an automatic renewal. do I protection or not. if not I will have to find a new provider

Problem

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Resolved

 • Mobile Security for Android

37

1

0

Accepted Solution

Closed

Phishing attempts

I have as of today two phishing attempts on subscription renewals for services I do not subscribe to. Is there a place I should forward these attempts for further investigations? Buford

Problem

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Resolved

 • PC Security

32

1

Accepted Solution

Closed

Update my phone

I upgraded my account, why won’t my phone show?

Question

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Answered

 • Mobile Security for Android

50

1

0

Accepted Solution

Closed

Reinstall Trend Micro

I was advised by Acer help desk to restore the factory settings on my new laptop because of a problem. Now I don't have trend micro on my laptop after installing it several weeks ago.  How do I re-install it without having to add it as another 'new device' as it's already listed as a 3rd devic

Question

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Answered

 • PC Security

94

1

0

Accepted Solution

Closed

Trend blocking Defender from turning on.

My Trend Micro Security software has expired. I uninstalled it but Microsoft Defender will not turn on. It thinks Trend is still installed. I think it is right. I keep getting a notice to renew subsription.How do I remove Trend completely to turn on Defender?

Problem

 • PC Security

91

2

0

Accepted Solution

Closed

Pay Guard deletes cart

Whenever I open an online order page in Pay Guard, my cart has been emptied even though the goods I've ordered are still in the cart in the non-Pay Guard page. This defeats the purpose of Pay Guard and means I have to disable Data Theft Protection temporarily so that I can pay in the non-Pay Gu

Problem

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Resolved

 • PC Security

43

3

Accepted Solution

Closed

Will Trend Micro IDSafe work with no issues in the UK?

Hi,I activated Trend Micro ID Security on my iOS device last night.The app is available in the UK app store, so my question is, will it work with no issues?On your website the service is not available unless I browse the US website. However, it collected the payment successfully and everything looks

Question

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Answered

 • Mobile Security for iOS

31

1

0

Accepted Solution

Closed

should microsoft firewall be on or off while running Trend

should Microsoft Firewall be on or off while Trend is on

Question

 • PC Security

86

1

Accepted Solution

Closed

Stop Trend Pop-ups

I keep getting a notification that trend has blocked a site, but I don't want a notification. Trend should run in the background; out of sight, out of mind. Below is a screenshot of the notification. I want to stop these popping up.

Question

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Answered

 • PC Security

71

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