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suspicious code

Hi all, When I log onto sites, I am getting this code. Why do I get it and how do I delete it? thanks boomerangSaveLoadTime); } if (document.addEventListener) { document.addEventListener("onBoomerangLoaded", function(e) { e.detail.BOOMR.init({ ResourceTiming: { enabled: true, trackedResourceTypes: [

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Program interface does not open

Hi, I've been using Trend Micro for 10 days, but only now I realized something that I hadn't noticed before, every time I play or watch series in full screen the program (interface) doesn't open when I double-click, I also try to right click over the icon and 'open main console&#

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Cannot access "accessability "to activate Web guard

Samsung galaxy table, android , lollipop v5.0.2Trend tells me my Web guard is turned off. When I enter the Web guard set up page, the slider to activate Web guard is greyed out If I tap it to turn it green, nothing happens and the slider remains greyed. Therefore I can't proceed to the "allow now" s

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1.5K

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(VPNs) Proxy One vs. WebGuard vs. Wifi Protection

Hello. What are the differences between VPN Proxy One's VPN, Mobile Security's WebGuard VPN, and Wifi Protection's VPN?

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705

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How do I set up folder shield

Pop up keeps telling me to set up folder shield, and when I click on it nothing happens. DO I need to set this up? IF so, how do I do it?

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107

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Norton Refund Scam

I got an email from "Norton" saying I was charged, since I don't have Norton I called them and in process I downloaded a file from them (my bad!).   My question is Trend scanned and said the download file was fine.  Which it was not.  Why didn't Trend highlight this downloaded file

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300

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System tuner

I would like to make the shortcut for system tuner on my Android phone, but the app tells me that is already done. But it's not! How could I fix it?

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271

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Too much memory!

The Trend Micro Anti-Malware Solution Platform (PC, Trend Micro Internet Security v11.0) uses a massive amount of memory and percentage of CPU time. In fact, it uses twice the memory of Firefox, which is a known memory hog. My CPU runs way too hot--I keep a desk fan on it. Is there anything I can do

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2.5K

5

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Reinstalling and Restart Required

Greetings,                   My Trend Micro stop working and I am having a problem reinstalling Trend Micro. So I tried reinstalling. The installation goes well then is says “Restart Required”. After restarting

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E MAIL DEFENDER not working.

I"ve been receiving this message for about two weeks now. EMAIL DEFENDER NOT WORKING. CLICK HERE........... Whats happening? Is there a fix?

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85

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unable to connect to trend micro

Trend Micro Maximum Security cannot update. Continuously returns error "! Unable to connect to Trend Micro".- Have tried connecting to different internet connections and no change.- Subscription still valid- Windows 10

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536

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Hi memory usage

Trend is using too much memory and preventing other programs from operating normally.

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712

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Botnet Malware notice from Spectrum

Just received a letter from Spectrum (Internet provider) saying "they detected activity from our modem that one or more of your home devices is infected with advanced botnet malware." They want me to "take immediate action to remove the botnet malware by installing Spectrum's An

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4

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subscription

Have received notification that my virus protection has expired yet have paid for a year which ends in Jan. with an automatic renewal. do I protection or not. if not I will have to find a new provider

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Will Trend Micro IDSafe work with no issues in the UK?

Hi,I activated Trend Micro ID Security on my iOS device last night.The app is available in the UK app store, so my question is, will it work with no issues?On your website the service is not available unless I browse the US website. However, it collected the payment successfully and everything looks

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32

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Trend Micro Security Lite

Hi,Is there a release date for Trend Micro Security Lite? I am currently using TM Maximum Security, will my version(product) auto upgrade to it?Thanks

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48

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Desktop

My desktop icon for Trend Micro never appeared. How do I get a desktop icon so I can scan when I choose. At the moment I cannot scan.

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53

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send samples

Good Morning. Where can I find a link to submit samples not detected by Trend subscriptions? Soon I will test the program on the security forum, I would like to know how I can send

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53

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Threat Cleanup Minor Error

Hello,I am reporting a minor cleanup issue.The highlighted item is a threat that was cleaned, but apparently, not entirely. It was initially not detected, but was then reclassified after my submission.The startup item should have been removed. The registry entry is located in HKEY_CURRENT_USER\SOFTW

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Pleasehelpdowloadproduct

Hithere, canyoupleasehelpdowloadproduct Thankyou

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10

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