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Cannot access "accessability "to activate Web guard
Samsung galaxy table, android , lollipop v5.0.2Trend tells me my Web guard is turned off. When I enter the Web guard set up page, the slider to activate Web guard is greyed out If I tap it to turn it green, nothing happens and the slider remains greyed. Therefore I can't proceed to the "allow now" s
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Mobile Security for Android
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Reinstalling and Restart Required
Greetings, My Trend Micro stop working and I am having a problem reinstalling Trend Micro. So I tried reinstalling. The installation goes well then is says “Restart Required”. After restarting
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PC Security
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Renewed Subscription - Install Error "Restart Required"
Honestly having the worst time since I today decided to renew my subscription on a Monthly Basis - I have installed and restarted my PC so many times, and I have followed ALL of the steps below and still not having any luck. I am running Windows10Home If anyone has any advice I would be super
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Home Network Security
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(VPNs) Proxy One vs. WebGuard vs. Wifi Protection
Hello. What are the differences between VPN Proxy One's VPN, Mobile Security's WebGuard VPN, and Wifi Protection's VPN?
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Mobile Security for iOS
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Procedure to claim my Cash Back Coupon of $100
After renewing my subscription I cannot locate where or how I can claim the Cash back coupon! Any help please as my account does not show how!
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PC Security
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stuck on preparing to install
the computer has been stuck for over 2 hours with thisMust be using the cheapest programmers when they make these programs these days.How do i get my money back as you are in violation of my countries consumer laws as the product is not fit for purpose.I bought an anti virus program,which this clear
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PC Security
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DO I NEED ANOTHER VIRUS PROTECTION PROGRAM
Hi, I have and am very satisfied with my Trend Micro virus protection. I have a McCafee pop-up appearing on my computer every time I log on. I understand it may have come along with one of the programs I'm using (possibly Microsoft?) ..... I just dont know if I should be encouraging or accepting it
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PC Security
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Norton Refund Scam
I got an email from "Norton" saying I was charged, since I don't have Norton I called them and in process I downloaded a file from them (my bad!). My question is Trend scanned and said the download file was fine. Which it was not. Why didn't Trend highlight this downloaded file
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PC Security
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Too much memory!
The Trend Micro Anti-Malware Solution Platform (PC, Trend Micro Internet Security v11.0) uses a massive amount of memory and percentage of CPU time. In fact, it uses twice the memory of Firefox, which is a known memory hog. My CPU runs way too hot--I keep a desk fan on it. Is there anything I can do
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PC Security
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How to remove non existing computer from the protected devices list?
How to remove non existing computer from protected devices list? I no longer have the laptop (phisicaly destroyed) but trend micro have no option to remove it
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PC Security
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Problem on Installing Trend Micro WiFi Protection
I'm trying to install the Trend Micro WiFi Protection feature on my PC (Windows 10) but whenever I press download, it leads me to the Microsoft store and it says that "VPN Proxy One Pro is currently not available." P.S Please refer to the photo below.
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VPN Proxy One Pro
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Trend Micro Mobile Security for Android Incorrect Web Filtering Behaviour
Hello,I have now received my Galaxy S21 Ultra and decided to try out Trend Micro Mobile Security for Android.First, congratulations, it is a very comprehensive and well built product, that also follows the UI framework of the desktop products.However, web filtering has an incorrect behaviour when se
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Mobile Security for Android
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How can I stop a Trend popup from coming up all the time
Hello! About a week ago I was trying to find a website that would allow me to convert a YouTube file to MP3. When I went to one site, Trend warned me that it was a malicious site, so I allowed Trend to block it. So now I get pop-ups from Trend ever day, several times a day, telling me t
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PC Security
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Botnet Malware notice from Spectrum
Just received a letter from Spectrum (Internet provider) saying "they detected activity from our modem that one or more of your home devices is infected with advanced botnet malware." They want me to "take immediate action to remove the botnet malware by installing Spectrum's An
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PC Security
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Email defender cannot work.
I keep getting the same error message as the previous posters have stated. I just purchased a laptop with windows 11 and started using the free outlook email program. This is disappointing. Please advise. Thanks!
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PC Security
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Phishing attempts
I have as of today two phishing attempts on subscription renewals for services I do not subscribe to. Is there a place I should forward these attempts for further investigations? Buford
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PC Security
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How would auto-renew work on expired bank card or on a card with zero balance?
Hello! I'm curious how auto-renew would charge a card which is expired.It's normal for majority of cards to have expiration after three-four years. Some banks issue cards with only two years validity.Even if card's number stays the same, its expiration date and CVV will be different.
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PC Security
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Stop Trend Pop-ups
I keep getting a notification that trend has blocked a site, but I don't want a notification. Trend should run in the background; out of sight, out of mind. Below is a screenshot of the notification. I want to stop these popping up.
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PC Security
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Update my phone
I upgraded my account, why won’t my phone show?
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Mobile Security for Android
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subscription
Have received notification that my virus protection has expired yet have paid for a year which ends in Jan. with an automatic renewal. do I protection or not. if not I will have to find a new provider
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Mobile Security for Android