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Superstar
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190 Messages
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7.6K Points
Trend Micro Mobile Security for Android Incorrect Web Filtering Behaviour
Hello,
I have now received my Galaxy S21 Ultra and decided to try out Trend Micro Mobile Security for Android.
First, congratulations, it is a very comprehensive and well built product, that also follows the UI framework of the desktop products.
However, web filtering has an incorrect behaviour when searching on google.
If for example a google search is performed on "15.k", the following alert appears:
![](https://prod-content-care-community-cdn.sprinklr.com/e3524b58-3f1e-4dbc-8cf7-704e4fc87dec/Screenshot_20210130012511_Chro-9ecd1110-eda2-4674-ba5c-519e7633c418-1039502261.jpg)
However, I did not attempt to open 15.k as a website, I simply performed a Google Search on that.
The same can be triggered with any search.
To trigger the alert bellow I performed a search on "trigger.behaviour test". I am using Google Chrome for Android.
![](https://prod-content-care-community-cdn.sprinklr.com/e3524b58-3f1e-4dbc-8cf7-704e4fc87dec/Screenshot0-f333fa23-1080-44d3-a3fe-6bcca58ccf0b-153514147.jpg)
I am using the aggressive web filtering setting.
The issue occurs not only when typing the search criteria in the omni bar, but also in Google.com search field.
Accepted Solution
reine_roque
Legend
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739 Messages
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10.2K Points
3 years ago
Hi, bvasilev
It is related and it's replicable on our end. It's the expected result since Mobile Security is set to the highest protection level on Web guard where it blocks any signs of fraud or phishing which includes possible search results and URLs in the same format. Setting it to the highest level will increase its sensitivity to blocking sites and results.
The protection levels are explained in this guide:
How to use Web Guard (Mobile Security for Android)
- TM_Reine
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tm_cathy
Superstar
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579 Messages
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9.4K Points
3 years ago
Hi, bvasilev!
Thank you for your time and effort in checking on how to improve the web filtering of Mobile Security. We'll have to take a look at this on our end as well. We shall pass this on to our developers so they can check and evaluate it.
- TM_Cathy
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reine_roque
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739 Messages
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10.2K Points
3 years ago
Hi, bvasilev
This thread is related to the other post you created which is Trend Micro Mobile Security for Android and Desktop Products Filtering is inconsistent
Since your current protection level is at the highest mode Mobile Security will trigger a blocking page for any suspected links. There are more URLs encountered with a mobile device that can't be rated, to provide better protection Mobile Security will warn customers on all untested sites.
- TM_Reine
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reine_roque
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739 Messages
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10.2K Points
3 years ago
You're welcome bvasilev :) this is a great topic for discourse. Have a great day ahead!
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