piotrg68n's profile
Neophyte

Neophyte

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3 Messages

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150 Points

Thu, Jun 27, 2019 8:22 AM

Closed

How to remove non existing computer from the protected devices list?

How to remove non existing computer from protected devices list? I no longer have the laptop (phisicaly destroyed) but trend micro have no option to remove it

Accepted Solution

Brand User
tm_kree

Technoid

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579 Messages

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22.3K Points

3 months ago

Hi @rennytanyisin2203!

Thanks for helping out @davevt31

You can also check our Help Center for the step-by-step: How to remove Trend Micro protection on a device

Brand User

Hustler

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163 Messages

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2.5K Points

3 years ago

Hi piotrg68n,

Provided you a response to this concern, refer to this thread: Hi! I DO NOT need to protect somethig non existing. Thank you!

- Reine

2 Messages

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120 Points

3 years ago

When you install the Trend Micro security software to a device, if you already reached the license limit, it would ask you to take out a device before you can install it to another device.  At this time, you can take your unwanted device out of the list. 
Brand User
tm_iya

Prodigy

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208 Messages

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3.2K Points

Hi piotrg68n,

You may want to check the link post that Reine provided above and also wingkwongng's good advice.

Hope this helps.

~Iya

Neophyte

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1 Message

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70 Points

9 months ago

I have only one device registered, but there are 5 other devises on the Protected Devices list. None of which I know, and I can't remove.

How can they be removed? What can I do?

(edited)

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

Hi, raylihou.

 

I have sent you an email regarding your concern. Please check your inbox and I will assist you from there.

 

- TM_Kim

Neophyte

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1 Message

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70 Points

@tm_kim

Hello, I also have this issue where I no longer use the old device but it's still in the Protected Devices list. I can't remove it too. Please help! 

davevt31

Hustler

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60 Messages

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1.5K Points

3 months ago

If you go to your Trend Micro Account, you can manage your devices there.  Just highlight the one you want to remove, and a X will show up in the top right corner.  Click that to remove the device.

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