B
Neophyte

Neophyte

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1 Message

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110 Points

Tuesday, June 13th, 2023 4:26 AM

Closed

Email defender cannot work.

I keep getting the same error message as the previous posters have stated. I just purchased a laptop with windows 11 and started using the free outlook email program. This is disappointing. Please advise. Thanks!

Official Response

Brand User

Trend Security Expert

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51 Messages

 • 

1.1K Points

11 months ago

Hello @bcthornburg and @kk4sites!

The latest version of the Trend Micro Toolbar has been released today. which addresses the issue with Email Defender on Outlook.

For your reference, please see the list below for the toolbar versions per browser. 

Microsoft Edge 

1.7.1398.0 

Google Chrome

17.0.1676 



You may also follow instructions on How to Update Trend Micro Toolbars and Extensions on Windows.

Please let us know if everything goes well on your end. Thank you!

(edited)

This comment was created from this reply
Brand User

Trend Security Expert

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131 Messages

 • 

2.7K Points

1 year ago

Hello @bcthornburg 

 

Currently, we are looking into this issue about "Email Defender cannot work". Here is some information that you may need while we are checking on this issue.

Supported by Email Defender:
1. outlook.live that stays in outlook.live (Free Version)

Not Supported by Email Defender:
1. outlook.live that redirects to outlook.office 
2. outlook.office that stays in outlook.office
3. outlook.office that redirects to outlook.live
(This is all paid version)

Brand User

Trend Security Expert

 • 

131 Messages

 • 

2.7K Points

1 year ago

Hello @bcthornburg 

 

Currently, we are looking into this issue about "Email Defender cannot work". Here is some information that you may need while we are checking on this issue.

Supported by Email Defender:
1. outlook.live that stays in outlook.live (Free Version)

Not Supported by Email Defender:
1. outlook.live that redirects to outlook.office 
2. outlook.office that stays in outlook.office
3. outlook.office that redirects to outlook.live
(This is all paid version)

Neophyte

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1 Message

 • 

70 Points

1 year ago

I'm having this problem too, on Windows 11 with the Outlook web client (web address https://outlook.live.com).

Brand User

Trend Security Expert

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51 Messages

 • 

1.1K Points

Hello @kk4sites,

Thank you for joining Trend Micro Home Users Community! 

We're aware that some users are facing issues with Email Defender due to changes in Outlook's data storage. Our developers are now working on a solution where an update is planned for release in the third week of July, to improve our product's performance. We appreciate your patience and understanding during this process.

-tm_darlene

Brand User

Trend Security Expert

 • 

51 Messages

 • 

1.1K Points

Hello @bcthornburg and @kk4sites!

We want to inform you that the latest version of the Trend Micro Toolbar has been released today. which addresses the issue with Email Defender on Outlook.

For your reference, please see the list below for the toolbar versions per browser. 

Microsoft Edge 

1.7.1398.0 

Google Chrome

17.0.1676 



You may also follow instructions on How to Update Trend Micro Toolbars and Extensions on Windows.

Please let us know if everything goes well on your end. Thank you!

-tm_darlene

(edited)

This reply has been converted into a comment

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