Neophyte
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1 Message
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110 Points
Email defender cannot work.
I keep getting the same error message as the previous posters have stated. I just purchased a laptop with windows 11 and started using the free outlook email program. This is disappointing. Please advise. Thanks!
Official Solution
tm_darlene
Trend Security Expert
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51 Messages
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1.1K Points
1 year ago
Hello @bcthornburg and @kk4sites!
The latest version of the Trend Micro Toolbar has been released today. which addresses the issue with Email Defender on Outlook.
For your reference, please see the list below for the toolbar versions per browser.
Microsoft Edge
1.7.1398.0
Google Chrome
17.0.1676
You may also follow instructions on How to Update Trend Micro Toolbars and Extensions on Windows.
Please let us know if everything goes well on your end. Thank you!
(edited)
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tm_chris
Trend Security Expert
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131 Messages
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2.7K Points
1 year ago
Hello @bcthornburg
Currently, we are looking into this issue about "Email Defender cannot work". Here is some information that you may need while we are checking on this issue.
Supported by Email Defender:
1. outlook.live that stays in outlook.live (Free Version)
Not Supported by Email Defender:
1. outlook.live that redirects to outlook.office
2. outlook.office that stays in outlook.office
3. outlook.office that redirects to outlook.live
(This is all paid version)
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tm_chris
Trend Security Expert
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131 Messages
•
2.7K Points
1 year ago
Hello @bcthornburg
Currently, we are looking into this issue about "Email Defender cannot work". Here is some information that you may need while we are checking on this issue.
Supported by Email Defender:
1. outlook.live that stays in outlook.live (Free Version)
Not Supported by Email Defender:
1. outlook.live that redirects to outlook.office
2. outlook.office that stays in outlook.office
3. outlook.office that redirects to outlook.live
(This is all paid version)
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kk4sites
Neophyte
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1 Message
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70 Points
1 year ago
I'm having this problem too, on Windows 11 with the Outlook web client (web address https://outlook.live.com).
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