S
Neophyte

Neophyte

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3 Messages

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220 Points

Fri, Jun 25, 2021 6:49 PM

Reinstalling and Restart Required

Greetings,

 

                  My Trend Micro stop working and I am having a problem reinstalling Trend Micro. So I tried reinstalling. The installation goes well then is says “Restart Required”. After restarting my computer, it does not finish the installation. Instead it starts back at the Serial Number page. Then once I finish the License Agreement page it will return to “Restart Required”.

 

Any suggestions would be greatly appreciated.

Responses

Accepted Solution

Brand User

 Superstar

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456 Messages

 • 

6.9K Points

3 m ago

Thank you for your response, silverspirit007.

 

To continue addressing the concern, kindly run the Trend Micro installer again. When you see the "Restart Required" window, leave the window open and proceed with the steps provided below:

  1. Check and delete all Trend Micro folders and files manually in the following locations:
    • Program Files
    • Program Data
    • AppData
  2. Delete Temp and %temp% files
  3. Empty the Recycle Bin
  4. Click the Restart Now button from the "Restart Required" window
  5. Proceed with Installing Trend Micro

Let us know how it goes.

 

- TM_Cathy

Neophyte

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3 Messages

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220 Points

Hello TM_Cathy,

 

                            Very good news! I followed your instructions Trend Micro is now working again! Thank you so much for your help!

 

I was able to delete all but one folder. So I moved that folder into another location and restarted my computer and Trend Micro installed all the way. Thank you so much! You were a great help!

 

                              All the best,

Brand User
tm_kath

 Superstar

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544 Messages

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7.3K Points

We are glad it is now resolved, silverspirit007.

 

Just let us know if you need further help.

 

- TM_Kath

Brand User

 Superstar

 • 

456 Messages

 • 

6.9K Points

3 m ago

Hi, silverspirit007!

 

Welcome to Trend Micro Home Users Community.

 

Please try to run the Trend Micro Remnant File Remover Tool. This usually happens when there are remnants of the previously installed Trend Micro Security software. You may refer to this link below:

How to use Trend Micro Remnant File Remover Tool

 

After running the tool, try to install Trend Micro again.

 

Hope this helps.

 

- TM_Cathy

Neophyte

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3 Messages

 • 

220 Points

Hello TM_Cathy,

 

                              Thank you for you for your reply and the link to Trend Micro Remnant File Remover Tool.

 

I installed and ran the Trend Micro Remnant File Remover Tool. Then, ran Trend Micro Maximum Security installer. After restarting computer the installer continues to returns “Restart Required”. I restarted a few more times, but it continues to return to “Restart Required”.

Thank you for your time,

(edited)