Neophyte
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4 Messages
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170 Points
Too much memory!
The Trend Micro Anti-Malware Solution Platform (PC, Trend Micro Internet Security v11.0) uses a massive amount of memory and percentage of CPU time. In fact, it uses twice the memory of Firefox, which is a known memory hog. My CPU runs way too hot--I keep a desk fan on it. Is there anything I can do about this?
Official Solution
tm_kree
Trend Security Expert
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791 Messages
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31.6K Points
5 months ago
Hello Trend Community!
If you are still experiencing High Memory Usage from coreServiceShell.exe in Trend Security for Windows click here!
Don't worry, we're here to help!
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tm_l
Veteran
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1.3K Messages
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16K Points
7 years ago
For your issue, if you have not tried the following solution, we have a support article about this situation that should help you:
Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe
Please let us know if this doc matches your situation and resolves your issue. If not, please reply and we'll help you further.
Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. You can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.
Thank you!
Trend Micro Home Users Community
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kelmenwong
Neophyte
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3 Messages
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160 Points
7 years ago
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tom_emmelot
Elite Solutionist
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1.4K Messages
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33.2K Points
7 years ago
The:
Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe
Will solve the problem!
Own experience!
Kind regards,
Tom
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tm_marion
67 Messages
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1.4K Points
7 years ago
We appreciate your response regarding this concern @Tom Emmelot.
Kindly try as Tom suggested that you should follow the steps on this solution below.
Slow pc performance due to high CPU or memory usage of CoreServiceShell.exe
Please make sure that there is no other security software or unwanted programs installed on the Programs and Features of your Control Panel.
Thank you and I hope this resolves your concern. Have a great day!
Trend Micro Home Users Community
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