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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3325
Photo of manzwalters
Home Network Security time limits set up and filtering etc not working
Recently bought Home Network Security.  Mainly to monitor my kids usage etc.  I have the family members set up on the dashboard, i have a...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of firereecat
Problem with quick scanning/full scanning
Not sure why, but whenever i click on quick scan/full scan, the app is just frozen at the 'Checking the computer... Preparing to scan' pa...
  • 1 me too
  • 0 replies
  • Problem
Photo of claudiu_botezatu
Any news?
I had this problem a while ago :"When Trend removes a "malicious" item, you can find it in Quarantine with the status "Removed" However...
  • 1 me too
  • 4 replies
  • Question
  • In Progress
Photo of AMGPAPACPA
Problems opening Quickbooks Desktop
When opening QuickBooks Desktop, I am receiving error Warning: You do not have sufficient permissions to delete files in the specified Fo...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of chan.jed
Download - virus scan failed
Whenever I'm trying to download a file, whether a document or image, it has a 'virus scan failed' message.  I've gone into the console bu...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Tiger
I have renewed my trend and when I try to do a full scan, it only gets to 5% and closes.
I have renewed my trend. When trying to do a full scan, it only goes to 5%
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of FRECKLE07
Renewing
My cover is expired i want max security only for 2 devises not 6? Leanne
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of wrennbahn
Trend Micro not rating Links - Anyone else have this problem/ a fix
Is anyone else having an issue with the trend micro toolbar not showing the link ratings? I have it set to rate links on mouseover and on...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of daveruish1967
Being Robbed by Remote Connection of Licenced Software in Return Offered Freeware Only Leading to Another Unwanted Purchase ! ! !
I used Slimware software and it removed Driver Update Software which I paid for and now I'm not allowed to reinstall it on my machine. Th...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Arnaud Vacquier
Test : many ideas
Hi, I have use Eset many years but detection is little low than Trend Micro (Maximum Security) but : a) Why silent mode don't start aut...
  • 1 me too
  • 3 replies
  • Idea
  • Under Consideration
Photo of coleman4982
Installing renewed Trend Micro
I went to intall the renewed version of Trend Micro and it said I had already installed it on 3 comp. which I hadnt. I had to remove one...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of hootytuts
IncrediMail program is harrassed byTrendMicro. Fix suggestions needed.
HP, Windows10, TrendMicro+ version12. TrendMicro CPU jumps to the top as the biggest CPU use each time I try doing things using my Incred...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 11 me toos
  • 42 replies
  • Problem
  • Acknowledged
Photo of mickey limon
Updates on some issues with Scanning and Trend Micro program turning off
Hello Everyone, Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off duri...
  • 3 me toos
  • 15 replies
  • Article
Photo of ptokar
when will the password manager work with edge?
password manager does not work with Microsoft edge.
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of simoncarlson1
Streaming service blocked by Home Network Security
I have the Home Network Security device connected to my router. Also attached to the router is my LG Smart TV. When Streaming STAN on the...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of jimmybos
2 purchases
Hi I bought 2 12 month subsciptions........if i register them will i have 24 months?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of mtat1825
Why does my Trend Micro always shut off and need to restart my computer?
  • 2 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of ivison
Installer won't download as instructed
I have downloaded the Installer for my renewal and when opened it starts to download and then just pops up with a small dialogue box, com...
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of rliston
This program is a UI nightmare
This program won't stop scanning! I have unchecked every single scan option there is, but it keeps scanning, even after reboot. There is ...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress