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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Recent Conversations
Conversations 1 - 20 of 3246
Photo of patjm
I am trying to finish a conversation regarding the compromise of my credit cards from chat session # 624562266
I am trying to finish a conversation regarding the compromise of my credit cards from chat session # 624562266
  • 1 me too
  • 0 replies
  • Question
Photo of sueden
where can i find a receipt for my renewal online at your site?
  • 1 me too
  • 0 replies
  • Question
Photo of edshirley43
after 1 hr trend is still scanning. Time for new virus protection company. Can't stop or pause this damn scan.
read above!!!!!!!!!!!!!!!!!!!!!!!!
  • 1 me too
  • 1 reply
  • Problem
Photo of Andrew Kaechele
I am no longer able to use the Trend Micro Toolbar with Chrome
I have a Lenovo Ideapad 700 with Win 10 Home version 1803 and Google Chrome Version 67.0.3396.87 (Official Build) (64-bit)  Trend Micro M...
  • 1 me too
  • 1 reply
  • Problem
Photo of theraxel
Each start up Trend removes Spyware from my computer - Originates from HKTL_NIRCMD.GA
Every time I boot my computer up a Trend InternetSecurity box pops up saying "Spyware Removed" Name: [XXXX].tmp.exe - (What's in the bra...
  • 1 me too
  • 3 replies
  • Problem
Photo of matthewgrodi
NEED CONTACT INFO VIA EMAIL AND PHONE
contact Info Via Email And phone
  • 1 me too
  • 1 reply
  • Question
Photo of chaps021
my subscription expiration date says activated and I thought I bought online??
private
  • 1 me too
  • 0 replies
  • Question
Photo of maryannw
Paid for renewal and your download is not working
  • 1 me too
  • 1 reply
  • Problem
Photo of garysclinton
I haverenewed my subsription thru lBest Buy, why am i still getting a pop up that my subscription will expire in a few days?
Just answer my question, you guys are horrible
  • 1 me too
  • 1 reply
  • Problem
Photo of hc.coertzen
why does trend micro want to restart my PC for latest update every day??
why does trend micro want to restart my PC for latest update every day??
  • 2 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of drwarchitect
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
  • 2 me toos
  • 14 replies
  • Idea
  • Not Planned
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 19: After the hotfix release, we will schedule another update by the end of June to permanently fix the issue of the c...
  • 2 me toos
  • 44 replies
  • Announcement
Photo of levaldadour
pas d'accord en ce moment je ne suis plus proteger . . .
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of jbirckbichler
Password Manager does not appear to work
I have a username and password in my password manager. When I first added it, it would automatically load the data into the logon screen...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of serpi_co1
using 32 bit wi 7 ---which trend 2018 file do i install
?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Treewolf1230
I think I blocked a windows update by mistake. How do I unblock it?
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of pitboy7
Adding Passwords
How do I save a new account & password
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of larrymason
I want to now how to start reinstalling Trend micro on my new computer
This is a new computer had to get a new one . How can I install my trend micro on it?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of x_xlupex_x
Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help.
I previously had Trend Micro installed on my MacBook Pro 2017, however, I had an issue with my computer and took it to the Apple store to...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of GARY-HIPKISS
for past week my password protector has not worked
for past week my password protector has not worked, I have looked at the problem page but it still does not work.
  • 2 me toos
  • 8 replies
  • Problem
  • Solved