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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3415
Photo of wheffron
The antimalware solutions is using up 30 % of my CPU. It continuously runs. How can I stop it.
ASUS Q504UA, Windows 10 Version 1803, Trend Micro version 12.0.1226
  • 1 me too
  • 0 replies
  • Problem
Photo of beccakowalski
August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated).
Restarting doesn't work. "Document" provided by TM doesn't work -- screens are different than mine. A community recommendation has a long...
  • 1 me too
  • 0 replies
  • Question
Photo of charleslehman01
Windows 10 cannot determine status if Trend Micro is running.
Windows 10 Home (64 bit) on Dell Desktop (I5 Processor with 16GB RAM)Trend Micro Maximum Security (Version 12.0.1226)Windows Defender Sec...
  • 2 me toos
  • 20 replies
  • Problem
  • In Progress
Photo of ircil56
Nearly Constant 100% Disk Usage For Several Days on PC (Trend File MBG.db)
* Nearly constant 100% disk usage for several days. * Reboots don't help. * Top file being written as per Resource Monitor under System...
  • 2 me toos
  • 5 replies
  • Problem
  • In Progress
Photo of hsfrotten
Are all versions of System mechanic compatible with trend micro maximum security?
I looked at the list of incompatible programs for trend micro maximum security and saw system mechanic was on it. is only system mechanic...
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of hlfonn
Why will trend micro antivirus ownself shut down when i visit some streaming website
Why will my trend micro antivirus ownself shut down when i visit some streaming websiteexample http://woaikanxi.cc/category/movie/after s...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of w.devereux
Why can't the scheduled scan be performed when the screen saver is on (I set times I'm not using PC)? It always starts when I start to work.
Why can't the scheduled scan be performed when the screen saver is on (I set it for early AM times while I'm not using my PC)? It always ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of weemick
windows defender
Hi There. Whilst carrying out an upgrade, Trend informed me I has another security service running. It also advised I would have to remov...
  • 6 me toos
  • 10 replies
  • Problem
  • Acknowledged
Photo of Janice and Harold Melton
Does Trent Micro delete tracking cookies?
Are Tracking Cookies Deleted with Trend Micro
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of mickey limon
Updates on some issues with Scanning and Trend Micro program turning off
Hello Everyone, Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off duri...
  • 5 me toos
  • 32 replies
  • Article
Photo of roberteightseven
When I first purchased Trend Micro one of the attractive things was the way it did not slow my system down
Jeez I wanted to leave direct feedback to the company and here I am on a bullshit fucking chat board. Anyway;  I will not be fucking rene...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of herboldrobert7
Pass Word protection inop om my Wind 10. Why?
Gateway Hdw, Opera, Firefox,or Chrom. Current version of full TM installed by BestBuy.
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Amanda.david00
Verify our software is up to date etc.
Hi there, we have recently renewed our subscription to Trend Micro and were sent an email advising us to verify our software is up to dat...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of dianeteeter
Trend will not allow me to scan a document using my printer
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of someoner
Adding more computers
We are currently using Trend Micro Maximum Security on 10 computers and would like to add more computers. How do we have to change our me...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of tscal
Erroneous virus detection of TaxAct installer
I recently installed your Internet Security software on a Windows 10 HP laptop (replacing Russian product), and upon running a full scan ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of lollywags89
trend micro should answer question why red icon suddenly disappears from system tray
running windows 10 on  toshiba laptop.  have done all the silly things that trend micro asks you to do like reinstalling, checking startu...
  • 1 me too
  • 1 reply
  • Problem
Photo of dedo620
How to run trend micro in safe mode
when I try to run trend micro in safe mode it says it not allowed.
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of grlashley
something is turning off my ternd mrico wile in use, can you find the problem and fix it so it stays on allthe time?
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of jeff.signor
ALL email is being returned as undeliverbale w/ the following error: [0x80004005-0x00000b22-0x00000501] Can anyone help?
Is "script blocking" the cause of the email error I am receiving when trying to send? ALL email is being returned as undeliverbale w/ the...
  • 1 me too
  • 2 replies
  • Question
  • In Progress