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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Recent Conversations
Conversations 1 - 20 of 3058
Photo of mtnvue10
I wish to install Trend Internet Security on this laptop using the subscription I already have on another pc. How do I do that?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of jmiller
Automatic Renewal
How do I setup my account to automatically renew?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of alan
Hi, I'm having problems with lagging in my browser mainly Chrome
Hi, I'm having problems with lagging in my browser mainly Chrome when i have have trend Micro running also effects email not as bad any i...
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of thebunches
Customer satisfaction survey
Hi - I was sent a customer satisfaction survey late yesterday with regard to my subscription renewal. I filled it out and pressed 'Submit...
  • 1 me too
  • 0 replies
  • Praise
Photo of pkwalker1
Refund
I would like a refund. I have just purchased your app only to discover that it does not block websites on privacy browsers such as duckdu...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Murph
Beta
Home Network DebiceBeta??  I'm looking for that Group?
  • 1 me too
  • 0 replies
  • Question
Photo of dwahl8
I need help with my contract
I could not find someone to address my situation except here. I renewed my trend micro within the last several months. Now I am receivi...
  • 1 me too
  • 0 replies
  • Question
Photo of maddrell_s_r
Trend Micro for Mac - 32 or 64Bit
Hi. I have just received an alert on my iMac (10.13.4) that the Trend Micro "App is not optimised for your Mac". https://support.apple....
  • 2 me toos
  • 11 replies
  • Question
  • Answered
Photo of chaitanyaparmar969
Feature Improvement
Trend Micro have to improve it's on access scan because during accessing files, it takes huge resources & makes windows explorer slow, it...
  • 1 me too
  • 0 replies
  • Idea
Photo of ryujinuminokami
I can't install Trend Micro anymore.Windows.
 I had to uninstall it because it wouldn't start. I tried all the troubleshooting suggestions and I keep getting this error Error code: #...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of wrennbahn
Green Check Mark no longer appearing ( I want it to)
Hi, I am wondering why the green check marks are no longer appearing on links. I am using google chrome and I have the trend micro extens...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of stephen.myers
Password manager - TM vs Chrome
I am using Password manager with Window 10 and Chrome. When I load a login page, I get the message "do you want to store your details in ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of stephen.myers
use existing passwords
Do I need to change any existing passwords when I use Password Manager
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of bigmansk
Micro Trend is slowing down google chrome Version 66.0.3359.117 (Official Build) (64-bit)
Micro Trend is slowing down google chrome
  • 1 me too
  • 6 replies
  • Problem
  • Solved
Photo of naikato
I can not activate
I can not activate my paid security, the operating system is Win XP. Has instructed I down loaded TTi-10 (2016) it work but only on trial...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of elk
Still shows 32-bit even after re-installation
Hi. I just uninstalled and re-installed. I'm still having the same issue. Here's the latest screengrab:  Note: This conversation was cr...
  • 1 me too
  • 3 replies
  • Problem
Photo of Mickey
Windows Warning Alert ....call 877.593.4204.
I just received a pop up that said Windows Warning Alert ....call 877.593.4204. Turn off computer and ran a scan. Do I need to do anythin...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of kokozcarlos
I think window update is stop my Laptop security to stop working
The Trend Micro does not connect when the laptop is turned on. It said that new updates are available but when I clip on update, it can n...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of samhossler
I just received a notification that there is a virus on my computer something to do with ad pop ups is this a fake call can you fix it?
I just received a notification that there is a virus on my computer something to do with ad pop ups is this a fake call if not can you fi...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of romuald.wack
TM AntiMalware Solution platform CPU à 60%
Bonjour Depuis quelques temps je vois que 50 à 60% de mon processeur est occupé par TM AntiMalware Solution platform. Cela ralentit mon ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress