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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3239
Photo of theraxel
Each start up Trend removes Spyware from my computer - Originates from HKTL_NIRCMD.GA
Every time I boot my computer up a Trend InternetSecurity box pops up saying "Spyware Removed" Name: [XXXX].tmp.exe - (What's in the bra...
  • 1 me too
  • 1 reply
  • Problem
Photo of hc.coertzen
why does trend micro want to restart my PC for latest update every day??
why does trend micro want to restart my PC for latest update every day??
  • 2 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of matthewgrodi
NEED CONTACT INFO VIA EMAIL AND PHONE
contact Info Via Email And phone
  • 1 me too
  • 0 replies
  • Question
Photo of drwarchitect
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
  • 2 me toos
  • 14 replies
  • Idea
  • Not Planned
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 19: After the hotfix release, we will schedule another update by the end of June to permanently fix the issue of the c...
  • 2 me toos
  • 44 replies
  • Announcement
Photo of levaldadour
pas d'accord en ce moment je ne suis plus proteger . . .
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of jbirckbichler
Password Manager does not appear to work
I have a username and password in my password manager. When I first added it, it would automatically load the data into the logon screen...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of serpi_co1
using 32 bit wi 7 ---which trend 2018 file do i install
?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Treewolf1230
I think I blocked a windows update by mistake. How do I unblock it?
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of pitboy7
Adding Passwords
How do I save a new account & password
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of larrymason
I want to now how to start reinstalling Trend micro on my new computer
This is a new computer had to get a new one . How can I install my trend micro on it?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of x_xlupex_x
Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help.
I previously had Trend Micro installed on my MacBook Pro 2017, however, I had an issue with my computer and took it to the Apple store to...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of GARY-HIPKISS
for past week my password protector has not worked
for past week my password protector has not worked, I have looked at the problem page but it still does not work.
  • 2 me toos
  • 8 replies
  • Problem
  • Solved
Photo of craftydream8
I have tried to uninstall Trend micro home, i am not having much success ,it runs to 15 % and does not go any further
I cannot uninstall
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of TM_Ian
Unblock Downloads
Thank you Gary - I have spent days on this.  TREND MICRO - please can you advise how to unblock the download - does the block sit within ...
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of Birdy
EMAIL Protected by Trend Micro Statement - Massively missed advertising opportunity
I cannot understand WHY Trend do not offer an option to create a security statement/signature at the end of an email. What an absolute wa...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Birdy
Menu attached to the PW Mgr Icon to show the version and help options
Menu options in Password Manager & Resolution Speed of Issues  There is no way to get to any settings for PW Mgr, there should be an 'Ab...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of hawkeyes
Finally found where to type!!!
How do I stop nagging about Parental Controls on all my PC's. I don't have any kids and I don't want to use it
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of bretrick2
Somehow en.softronic.com has implanted itself on my laptop and my ad blocker was disabled. I get this message,your security is turned off
I keep getting a pop up message from Microsoft that my security systems are turned off. Though Trend Micro seems to be working. Also, som...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of taup05
I have auto renew why are you sending me messages to renew?
I talked to someone at Trend Micro several weeks ago and was confirmed I am on auto renew, why do I get reminders to renew?
  • 1 me too
  • 1 reply
  • Question
  • In Progress