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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Recent Conversations
Conversations 1 - 20 of 3774
Photo of patcole1940
My computer as been running very slow. I was wondering if you could clean it up somewhat!
My computer has been extremely slow - could you clean it up?
  • 1 me too
  • 1 reply
  • Question
Photo of john Truhe
Password storage
I've recently lost the system that stores your password when you log into system - can you please assist in getting it back
  • 1 me too
  • 1 reply
  • Question
Photo of SuperMatico
Antivirus locks the system for minutes
Hello,since I bought this software, first the version 12 and now with the 15 one, everytime I have to move files from my PC to the USB pe...
  • 1 me too
  • 5 replies
  • Problem
Photo of thehairpinsalon
Why is my account saying PROTECTION DISABLED PLEASE RESTART.
I have performed this task 3 times with no result.  Please fix this...
  • 1 me too
  • 1 reply
  • Problem
Photo of woodartisan55
Scam or Not?
I received the following email this morning (Tuesday, 12/04/18) and was wondering if this is a scam or something.  To my knowledge, I hav...
  • 1 me too
  • 3 replies
  • Question
Photo of eggrothaus
My porblem is that i did not have this virus protection for a year and it said it has expired.
My porblem is that i did not have this virus protection for a year and it said it has expired.
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of beccakowalski
August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated).
Restarting doesn't work. "Document" provided by TM doesn't work -- screens are different than mine. A community recommendation has a long...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of briandarthfunerals
Problem
I have purchased the renew package but the code that I get given doesn't work.  I am finding Trend Micro increasingly hard to work around.  
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of bruce1959
Why is this software not compatible with older computers.? My computer is over 5 years old.
slowing down and freezing some programs and software. 
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of larry.corcoran
My daily scheduled scan has stopped running
My daily scheduled scan has all of a sudden stopped running for no apparent reason
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of clairesvp
Trend Micro Expired but I just renewed
Every year it's the same thing. I renew or buy a new Trend Micro and then start getting messages about how my Trend Micro has expired. ...
  • 1 me too
  • 3 replies
  • Problem
Photo of outback10
Trend Micro not detecting xyz popup virus
I've recently gotten a popup virus on my computer that will show up on my desktop when I start up the computer and every hour or so after...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of RENEELYND
how do i add a website
  • 1 me too
  • 1 reply
  • Question
Photo of crparent
PWM not working with banking websites...
Why is it that PWM does not work with any of my banking password even if the "use secure browser" is checked and pwmsvc.exe is running, t...
  • 1 me too
  • 16 replies
  • Question
Photo of tracy
I have Complete Faith in Trend Micro!
That it Keeps My Laptop Protected!
  • 1 me too
  • 2 replies
  • Praise
Photo of hsfrotten
Is the data theft email protection working?
In the past when i signed into my gmail or on some websites i always got this message"trendmicro stopped data leaving your computer" the ...
  • 1 me too
  • 1 reply
  • Question
Photo of jalalabadcomputers
This antivirus is really working??
  • 1 me too
  • 2 replies
  • Question
Photo of martin
Trend Micro and Speedtest.net
Why does Trend Micro slow down my speedtest on speedtest.net.  It happens on all 4 of our computers.  We have 200mb business service and ...
  • 1 me too
  • 12 replies
  • Problem
Photo of kakerooo
Trend micro says I have to renew except my current deal doesn't expire to; 10-4-20.
  • 1 me too
  • 1 reply
  • Question
Photo of david
trend micro prevents fusion 360 operating
Every time i start my new HP Spectre laptop to run Fusion 360 i have to put trend micro on mute as it is stopping my program from opening...
  • 1 me too
  • 1 reply
  • Problem