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Can't download a program I need for work
I can't get a download that I trust and need for work.
Question
• PC Security
Important Update
I have an update but the update now toggle is greyed out. Also, the scan buttons are greyed out. Any help?
Question
• Mac Security
I am told I have a privacy concern but when I try and fix it, it doesn't work. It appears your system is not as good as it should be
Why won't Trend fix a privacy problem it has identified?
Question
• Mobile Security for Android
Accepted Solution
Closed
Login problems on Facebook through mobile security trend.
Can’t log into Facebook through mobile security trend micro. Update is Facebook reply. Been going on a long time.
Question
• Mobile Security for iOS
Unauthorised direct debit taken from my account - uk
Why can I not contact your uk accounts department, it’s urgent!
Question
• PC Security
Official Solution
Closed
The local trusted information database is corrupted.
Apex One Plug-ins Apex One Data Protection install I get an error when I click.C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV\Web\Service\AU_Data\AU_Log\TmuDump when i look i see this error"ActiveUpdate was unable to verify &nbs
Problem
• PC Security
Payguard opening multiple screens on Edge
Unable to use Payguard in Edge as multiple screens keep opening. I can see this has been a problem for another user in the past. I have checked and have the latest Trend version and Microsoft recommend using Edge. Is there something else I could do to fix this or could the bug be fixed. Cheers
Question
• PC Security
Accepted Solution
Closed
WIFI and Devices using it
Trend House Call shows me what devices are connected. The edit section after a scan shows several rows of devices - all look familiar. What is missing is the ability to match a device icon with an ip address. There is only an icon picture. There is need to look up that device and see the activity of
Question
• HouseCall™ for Home Networks
Information needed to optimize computer
For about two months now I have been getting the message (following a scheduled scan): " Unable to contact Trend Micro for information needed to optimize the computer. Please try again later". I try later and get the same message?? Any suggestions on how to trouble shoot this situation?
Question
• PC Security
Protecting more than one device.
I have trend micro maximum security on my windows laptop and would like to protect a shared iPad that is used in my home. If I add the iPad to my list of protected devices will this iPad then have access to all my internet passwords through the master password or would the iPad act as its own device
Question
• Password Manager
Not received $100 cash back
I am still waiting for my $100 cash back, can someone please contact me.
Problem
• PC Security
Accepted Solution
Issue with VPN on iOS 15.
I have noticed there is a significant performance drop when using the VPN feature in Trend Micro. Websites load much slower than without VPN. Is there a resolution to this issue or can I enable parental controls without VPN?
Question
• Mobile Security for iOS
Trend Micro on Firefox
Micro Trend doesn't load on Firefox 96.0.3. What do I need to do to get it loaded. Don't tell me the standard instructions with the window opening to install it because that window doesn't show up.
Problem
• PC Security
Micro
Please delete my $10 trend micro direct debit i no longer require it Thanks
Problem
• PC Security
Warning decleration
I didn't like application decleration , usually come on my mobile phone. I really bored. I want to close this specification. Help me please.
Problem
• Mobile Security for Android
12 Tips to Keep Your Data Private
It's Data Privacy Day! Help us secure everyone by raising awareness and promoting best practices for data privacy and protection in the digital age. Turn these Best practices into good habits. Here are 12 Tips to keep your data private! 1. Protect your IDs an
Article
• PC Security
Accepted Solution
Running Maximum Security and Password Manager on Windows 11
I purchased a new Microsoft Surface Go 3 and wanted to protect the device which is running Windows 11. I tried, but I cannot install the software unless I disable S mode. I don't think that is a good idea. What am I doing wrong?
Question
• PC Security
Accepted Solution
TrendMicro Antivirus on MacAir laptop regularly turning off
TrendMicro "Detect Web Threats" on my MacAir laptop keeps toggling to OFF and needs to be manually reset. This has happened 3 times now in the last few weeks and I have no sense of why it is doing this or how to fix it.
Problem
• Mac Security
Accepted Solution
Norton Refund Scam
I got an email from "Norton" saying I was charged, since I don't have Norton I called them and in process I downloaded a file from them (my bad!). My question is Trend scanned and said the download file was fine. Which it was not. Why didn't Trend highlight this downloaded file
Question
• PC Security