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Can't download a program I need for work

I can't get a download that I trust and need for work.

Question

 • PC Security

26

1

Important Update

I have an update but the update now toggle is greyed out. Also, the scan buttons are greyed out. Any help?

Question

 • Mac Security

38

1

0

I am told I have a privacy concern but when I try and fix it, it doesn't work. It appears your system is not as good as it should be

Why won't Trend fix a privacy problem it has identified?

Question

 • Mobile Security for Android

31

3

0

Accepted Solution

Closed

Login problems on Facebook through mobile security trend.

Can’t log into Facebook through mobile security trend micro. Update is Facebook reply. Been going on a long time.

Question

 • Mobile Security for iOS

55

2

Unauthorised direct debit taken from my account - uk

Why can I not contact your uk accounts department, it’s urgent!

Question

 • PC Security

37

2

0

Official Solution

Closed

The local trusted information database is corrupted.

Apex One Plug-ins Apex One Data Protection install I get an error when I click.C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV\Web\Service\AU_Data\AU_Log\TmuDump when i look i see this error"ActiveUpdate was unable to verify                   &nbs

Problem

 • PC Security

131

1

0

Payguard opening multiple screens on Edge

Unable to use Payguard in Edge as multiple screens keep opening. I can see this has been a problem for another user in the past. I have checked and have the latest Trend version and Microsoft recommend using Edge. Is there something else I could do to fix this or could the bug be fixed. Cheers

Question

 • PC Security

35

2

Accepted Solution

Closed

WIFI and Devices using it

Trend House Call shows me what devices are connected. The edit section after a scan shows several rows of devices - all look familiar. What is missing is the ability to match a device icon with an ip address. There is only an icon picture. There is need to look up that device and see the activity of

Question

 • HouseCall™ for Home Networks

23

3

0

Accepted Solution

full scan

trying to start a full scan will not start help

Question

 • PC Security

60

2

Information needed to optimize computer

For about two months now I have been getting the message (following a scheduled scan): " Unable to contact Trend Micro for information needed to optimize the computer. Please try again later".  I try later and get the same message??  Any suggestions on how to trouble shoot this situation?

Question

 • PC Security

104

3

Protecting more than one device.

I have trend micro maximum security on my windows laptop and would like to protect a shared iPad that is used in my home. If I add the iPad to my list of protected devices will this iPad then have access to all my internet passwords through the master password or would the iPad act as its own device

Question

 • Password Manager

34

2

Not received $100 cash back

I am still waiting for my $100 cash back, can someone please contact me.

Problem

 • PC Security

19

1

0

Accepted Solution

Issue with VPN on iOS 15.

I have noticed there is a significant performance drop when using the VPN feature in Trend Micro. Websites load much slower than without VPN.  Is there a resolution to this issue or can I enable parental controls without VPN?

Question

 • Mobile Security for iOS

132

3

0

Trend Micro on Firefox

Micro Trend doesn't load on Firefox 96.0.3. What do I need to do to get it loaded. Don't tell me the standard instructions with the window opening to install it because that window doesn't show up.

Problem

 • PC Security

67

1

0

Micro

Please delete my $10 trend micro direct debit i no longer require it Thanks 

Problem

 • PC Security

14

2

0

Warning decleration

I didn't like application decleration , usually come on my mobile phone. I really bored. I want to close this specification. Help me please.

Problem

 • Mobile Security for Android

33

1

0

12 Tips to Keep Your Data Private

  It's Data Privacy Day! Help us secure everyone by raising awareness and promoting best practices for data privacy and protection in the digital age. Turn these Best practices into good habits.      Here are 12 Tips to keep your data private!     1. Protect your IDs an

Article

 • PC Security

74

0

0

Accepted Solution

Running Maximum Security and Password Manager on Windows 11

I purchased a new Microsoft Surface Go 3 and wanted to protect the device which is running Windows 11. I tried, but I cannot install the software unless I disable S mode.  I don't think that is a good idea.  What am I doing wrong?

Question

 • PC Security

86

3

Accepted Solution

TrendMicro Antivirus on MacAir laptop regularly turning off

TrendMicro "Detect Web Threats" on my MacAir laptop keeps toggling to OFF and needs to be manually reset. This has happened 3 times now in the last few weeks and I have no sense of why it is doing this or how to fix it.

Problem

 • Mac Security

26

1

0

Accepted Solution

Norton Refund Scam

I got an email from "Norton" saying I was charged, since I don't have Norton I called them and in process I downloaded a file from them (my bad!).   My question is Trend scanned and said the download file was fine.  Which it was not.  Why didn't Trend highlight this downloaded file

Question

 • PC Security

187

2