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Web guard little man
I keep accidently turning off Web guard because the "little man" is down the bottom beside all the other buttons. Move it up the top of the screen please. Other than that it's a great app. I have a Samsung S20 FE
Idea
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Replied
• Mobile Security for Android
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Web Guard blocks access to most websites
With web Guard on I cannot access some websites, when its turned off I can access websites but leaving it off I feel my phone is not protected. iPhone 13pro latest IOS version. I have uninstalled TM and reinstalled but still same problem.
Question
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Answered
• Mobile Security for iOS
Accepted Solution
Closed
Trend Micro is no longer rating links in Chrome (Windows 10 machine)
Trend Micro is not rating any links anymore, no matter what I do. I've checked the similar posts and tried the solution that shows up in one of them (open the add on, disable, restart browser, enable addon, restart browser) and it did nothing. The other post that's a "hot fix" provides a link that l
Question
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Answered
• PC Security
Closed
Trend note keeps popping up. See the description below. Do I need this?
Internet Security Protect Microsoft Edge with the Powerful Trend Micro Security Browser Extension
Question
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Answered
• PC Security
Closed
Message to renew Premium Version
I keep getting messages to renew the Premium Version; I have automatic renewal for the standard package and am happy with that. How do I stop the annoying reminders?
Question
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Answered
• Mobile Security for iOS
Closed
Scan hangs on licensemanagershellext.exe
The Trend Micro Scan Engine hangs on the file Licensemanagershellext.exe EVERY single time it runs. I have excluded the location. I have excluded the file. nothing works.
Question
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Answered
• PC Security
Closed
why do I keep getting prompted for updates - why is it not automatic?
Why do I keep getting annoying requests to update? I expect my security software to keep itself up to date. No additional permission is needed.
Question
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Answered
• PC Security
Closed
Lost Device Location not working
I have deleted and re-installed both the Trend app on my phone ( Samsung Note4 Android version 6.0.1 ) plus the complete version of Max Security on my desktop. I have sent every screenshot that Trend have requested plus a couple more about my phone but have received no help in resolving this. I hav
Problem
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Resolved
• Mobile Security for Android
Closed
Why wasn’t 2scam emails I received not detected by Trend Mobile Security
I received scam emails, 1 by a fake PayPal user another from another person but both related to the same situation. These were not detected by Trend Mobile Security and I was scaled for $2500
Question
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Answered
• Mobile Security for iOS
Closed
iPhone PROBLEM!
I had this on my Android phone last, but now that I’ve got it on my iPhone it’s worse! Why can’t this take a secret snap picture if someone put’s in the wrong code??? Let alone it should also record voice for thirty seconds afterwards, and even record the finger print as well
Idea
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Replied
• Mobile Security for iOS
Closed
Leading up to the end of subscription, Trend Micro takes away the update capability
2 Weeks from the end of my subscription, the update functionality has disappeared from the Scanning screen of my Trend Micro account, leaving my computer vulnerable to any new, undetected security issues, Why is this so, I paid for the entire period of my subscription to be protected with updates?
Problem
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Resolved
• PC Security
Closed
Unable to restore my purchase upon subscription renewal
Have renewed my subscription on the 6th of July, have received an order confirmation email with the serial no. The product has now expired and it is telling me to renew it. I have tried to restore the purchase but it does not work. Please advise.
Question
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Answered
• Mobile Security for iOS
Closed
Why are the Sonic and Subway apps a concern? Thanks
Why are the Sonic and Subway apps a concern? Thanks
Question
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Answered
• Mobile Security for Android
Closed
Why does it take forever for files to download?
Every time I want to download a file, it takes forever for it to complete, due to scan from Trend Micro security. Can I disable this feature, limit what files it downloads, etc?
Question
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Answered
• PC Security
Closed
Too many unnecessary notifications
So it turns out the Android mobile app has the same issue as the desktop app. Too many unnecessary notifications, like suggestions to use certain features, as opposed to notifications about actual concrete issues on the phone. And they appear at least a few times a day. On the mobile app, there is a
Problem
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Resolved
• Mobile Security for Android
Closed
Twitter and Facebook Phishing Scams
Social media is a prime target of scams. Stay vigilant on how you interact with the things you see on your social media accounts. Here are the recent finding from the Trend Micro Research Team on how phishing scams happen on these two popular social media platforms – Twitter and
Article
• PC Security
Closed
Disable notifications
How do I disable unnecessary notifications from the app about features and such? This is one of the worst aspects of various antivirus software. If an antivirus software doesn't have a setting to disable these then it will soon be uninstalled. And I haven't found a setting yet. So please enlighten m
Question
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Answered
• PC Security
Closed
Text messages from email addresses containing pornography
I am receiving different text messages incoming to my cell number with the same link directingnit to different pornographic sites. How do I stop this?! I am tired of it!!! They come from gmail, hotmail, Microsoft!!!!!
Problem
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Resolved
• Mobile Security for Android
Closed
External hard drive will not mount
one of my external hard drives will not mount on my iMac, can the drive be repaired, restored or the data transferred to another External drive..
Question
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Answered
• Mac Security
Closed
People calling my phone saying I called them and I did not
Why are people calling me mad because they said I just called them and I did not. What can be done
Problem
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Resolved
• Mobile Security for Android