Official

Accepted

Unanswered

Advanced Filters

Search Results (30.9K)

Relevance
Selected Relevance

Accepted Solution

Official Response

Closed

Blocking Unwanted Calls and Span

Would you like to know why the application no longer has the Call Barring menu? Because it was very useful for me

Question

 • 

Answered

128

1

0

Accepted Solution

Official Response

Closed

took over 2 hours to 'start protection' yesterday.

Mine took over 2 hours to 'start protection' yesterday. I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed.  I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why

Question

237

3

Accepted Solution

Official Response

Closed

Same strange pop up about downloaded files

I have exact same issue occurring as in this closed thread but the pop up appears and disappears so quickly I cannot get a screenshot it is more or less exactly what the OP showed. https://en.community.trendmicro.com/conversations/pc-security/strange-trend-pop-up-about-downloaded-files/62b25432a

Question

 • 

Answered

406

3

Accepted Solution

Official Response

Closed

How to temporary disable protection?

how ttotemporary disable protection>

Question

12.4K

3

Accepted Solution

Official Response

Closed

Trend Micro peaks my disk usage up to 100%

I have a huge problem with my disk usage.Multiple processes are causing this, but Trend Micro seems to be one of the most common of them.It suddenly starts using up enormous amounts of disk usage, so that it's permanently at 100%, therefore affecting performance. Please, someone help me. I've tried

Problem

9.7K

2

Accepted Solution

Official Response

Closed

apple mac security

apple says they use strong security of their devices , do I still need to install trend micro in a mac ?

Question

 • 

Answered

72

2

Accepted Solution

Official Response

Closed

Mystery file reported as no threat

I keep getting these Trend popups that say something like "no threats found in cd49725f-0221-4cf3-85d3-ca9e68d2c2df" (this is the latest one). I've not clicked on or otherwise downloaded any files. Is my machine infected with malware?

Question

 • 

Answered

1.4K

10

Accepted Solution

Official Response

Closed

This feature has been turned off because it slows down your phone

I got a new phone, and set up trend micro security. I am not able to give permission for web guard, and have turned off the battery saver, so I am not receiving the full security

Problem

 • 

Resolved

19.4K

5

0

Get Started!

trend_micro_home_users_community

 modified 

2 years ago

Announcement

trend_micro_home_users_community

 modified 

1 year ago

Official Response

Closed

"Email Defender cannot work" — Are you getting this error message?

  Multiple Trend Micro users are experiencing issues with Email Defender being greyed out. They're getting the error message "Email Defender cannot work." when accessing Outlook.com. This is caused by the changes in the keyname for Outlook Webmail.     Are you also experiencing the s

Question

63

2

Official Response

Closed

Pinned

Trend Micro ID Protection version 1.04.1373

  Trend Micro Community!   Discover upgraded identity security with the latest features in Trend Micro ID Protection. Dive into the release notes for a detailed overview. Your safety is our top priority!     Build Version ID Protection Portal   Mobile App for

Announcements

1.3K

3

0

Official Response

Urgent Notice: Issue with 2FA Text Message Verification Codes in Trend Micro MyAccount

  Hi, Trend Micro Community!   We'd like to inform you about an ongoing issue that some of our users have encountered while attempting to sign in to their Trend Micro MyAccount.       What's Going On? Certain customers have reported challenges in receiving their 2FA (Tw

Announcements

1.1K

4

Official Response

Closed

Pinned

Issues with Scanner Application: Unable to Scan or Slow Performance When Trend Micro is Active

Trend Micro Community!   Scanner applications are encountering performance issues, including scanning failures and delays, following the update to the latest version, 17.8.1145. Upon investigation, the problem appears to stem from a conflict with the recent update of Trend Micro Security 17.8.1

Announcements

1.2K

7

0

Official Response

Closed

Important Announcement: Trend Micro Password Manager Server Maintenance

Hello, Trend Micro Community! We would like to inform you about an upcoming server maintenance session for Trend Micro Password Manager. Please take note of the following details:   Maintenance Schedule: Start: 02/26/2024 21:00 UTC+8 End: 02/27/2024 1:00 UTC+8 Expected Impact: During this

Announcements

737

1

Accepted Solution

Closed

Game Time: Spot the Scam

    Game on, Trend Micro Community!      In the past 2 years, we spent most of our days online because of the pandemic. We have been raising awareness on how to protect and identify scams thru our weekly articles. Can you spot them on your own now?     This month,

Question

 • 

Answered

498

18

Accepted Solution

Closed

Can you help me?

I need to install Maximum Security on my new Windows 10.

Question

 • 

Answered

34

1

0

Accepted Solution

Closed

How can I reactive a Protected Device without reinstalling?

Hello. On the Internet Security account page, under Protected Devices I accidently deactivated my current PC that already has the Trend Micro program installed. How can I reactive without reinstalling? The page asked me to send a link to reinstall the program

Problem

 • 

Resolved

59

1

Accepted Solution

Closed

Procedure to claim my Cash Back Coupon of $100

After renewing my subscription I cannot locate where or how I can claim the Cash back coupon! Any help please as my account does not show how!

Question

 • 

Answered

146

1

Accepted Solution

Closed

Constant pop ups re blocked websites

I'm using Trend Security Software on my Dell PC (Microsoft s/w) essentially to check for viruses. In the last few weeks I've also been getting Trend pops warning me about a suspicious website that should not be opened.  It's annoying because it happens every minute or two or even more frequent

Problem

 • 

Resolved

41

2

0