Official

Accepted

Unanswered

Advanced Filters

Search Results (29K)

Relevance

Accepted Solution

Official Solution

Closed

Blocking Unwanted Calls and Span

Would you like to know why the application no longer has the Call Barring menu? Because it was very useful for me

Question

 • 

Answered

106

1

0

Accepted Solution

Official Solution

Closed

took over 2 hours to 'start protection' yesterday.

Mine took over 2 hours to 'start protection' yesterday. I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed.  I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why

Question

193

3

Accepted Solution

Official Solution

Closed

Same strange pop up about downloaded files

I have exact same issue occurring as in this closed thread but the pop up appears and disappears so quickly I cannot get a screenshot it is more or less exactly what the OP showed. https://en.community.trendmicro.com/conversations/pc-security/strange-trend-pop-up-about-downloaded-files/62b25432a

Question

 • 

Answered

267

3

Accepted Solution

Official Solution

Closed

Trend Micro peaks my disk usage up to 100%

I have a huge problem with my disk usage.Multiple processes are causing this, but Trend Micro seems to be one of the most common of them.It suddenly starts using up enormous amounts of disk usage, so that it's permanently at 100%, therefore affecting performance. Please, someone help me. I've tried

Problem

8.7K

2

Accepted Solution

Official Solution

Closed

How to temporary disable protection?

how ttotemporary disable protection>

Question

11.7K

3

Accepted Solution

Official Solution

Closed

apple mac security

apple says they use strong security of their devices , do I still need to install trend micro in a mac ?

Question

 • 

Answered

63

2

Accepted Solution

Official Solution

Closed

Mystery file reported as no threat

I keep getting these Trend popups that say something like "no threats found in cd49725f-0221-4cf3-85d3-ca9e68d2c2df" (this is the latest one). I've not clicked on or otherwise downloaded any files. Is my machine infected with malware?

Question

 • 

Answered

1.2K

10

Accepted Solution

Official Solution

Closed

This feature has been turned off because it slows down your phone

I got a new phone, and set up trend micro security. I am not able to give permission for web guard, and have turned off the battery saver, so I am not receiving the full security

Problem

 • 

Resolved

17.6K

5

0

Get Started!

trend_micro_home_users_community

 modified 

2 years ago

Announcement

trend_micro_home_users_community

 modified 

1 year ago

Official Solution

Closed

"Email Defender cannot work" — Are you getting this error message?

  Multiple Trend Micro users are experiencing issues with Email Defender being greyed out. They're getting the error message "Email Defender cannot work." when accessing Outlook.com. This is caused by the changes in the keyname for Outlook Webmail.     Are you also experiencing the s

Question

46

2

Accepted Solution

Closed

Game Time: Spot the Scam

    Game on, Trend Micro Community!      In the past 2 years, we spent most of our days online because of the pandemic. We have been raising awareness on how to protect and identify scams thru our weekly articles. Can you spot them on your own now?     This month,

Question

 • 

Answered

431

18

Accepted Solution

Closed

Can you help me?

I need to install Maximum Security on my new Windows 10.

Question

 • 

Answered

33

1

0

Official Solution

Closed

Email Defender NOT WORKING according to numerous warning. No apparent help available.

Continuous notifications re Email Defender. Can't get into usual system to check.  Most unsatisfactory.

Question

51

2

0

Accepted Solution

Closed

Constant pop ups re blocked websites

I'm using Trend Security Software on my Dell PC (Microsoft s/w) essentially to check for viruses. In the last few weeks I've also been getting Trend pops warning me about a suspicious website that should not be opened.  It's annoying because it happens every minute or two or even more frequent

Problem

 • 

Resolved

34

2

0

Accepted Solution

Closed

Samsung Ultra

Can I download Trend Micro on my Samsung Ultra?

Question

 • 

Answered

35

1

0

Accepted Solution

Closed

Renewing with product key purchased from retailer

Trying to renew my Trend Max Security licence online but I only get options to purchase. I have the licence purchased from retailer. Is there a way to enter the product key or do I have to install the product again like a new user?

Question

70

2

0

Accepted Solution

Closed

Chromium virus

I don't know how i got this app called chromium and now i am not able to uninstall it. I tried using the control panel also but it doesn't get uninstalled.Because of this app, my pc is at a risk.Plz help me.

Problem

73

2

0

Accepted Solution

Closed

How can I reactive a Protected Device without reinstalling?

Hello. On the Internet Security account page, under Protected Devices I accidently deactivated my current PC that already has the Trend Micro program installed. How can I reactive without reinstalling? The page asked me to send a link to reinstall the program

Problem

 • 

Resolved

54

1

Accepted Solution

Closed

maximum sécurité sur ws 2019

Bonjour J’ai acheté la version Trend micro Maximum Security pour réseau domestique. Le logiciel se télécharge bien et se décompresse bien mais ne s’installe pas. Pouvez-vous m’aider ?

Problem

 • 

Resolved

15

1

0