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Hi bvasilev, If you have files that you wish to be reclassified, or sample virus that you evaluated, we have our dedicated site where you can submit a sample of that file so our testers and developers can process it. You may see this link fo
Improve Product Automated Telemetry
Hi,As you may know I am frequently discovering new threats.I tested Trend Micro with credentials stealer, which I downloaded on the 23/12 (it has been
Idea
Hi bilgiislem, Please try to run the remnant file remover to remove all the remaining files of Trend Micro that possibly causing the issue on your end. Click here for the remnant file remover. Once done with the remnant file remover you may t
Chrome and MS Edge and network not working with Maximum Security v17
The computer has been running very slow since the last updates of Maximum Security v17. Chrome and Edge hardly turn on. There is heavy traffic on the
Problem
Closed
MS Apps Slow Launch when TM is Enabled
Like Jima, I upgraded my subscription, installed TM Max Security and notice that MS office 2010 products launch very slowly. During launch the circle
Question
Hi dtras40, Welcome to Trend Micro Home Users Community! Unfortunately, we don't have these features yet. We will try to recommend it to our product developers and they will evaluate how to make it possible in the future. Here's
Tracking
Is there a scan where I can track who is hacking or using my internet data or searches like in Google? Because it seems like I don't search for 2
Problem
Hi revjen2, Is this the message you're getting? Are you using any HP Printer application? If you are, please update the HP printer app or reinstall it. We are already aware of this, and if the issue persists, please contact HP support for further
"HPDeviceMonitoring.framework" will damage your computer.
Keep getting this message "HPDeviceMonitoring.framework" will damage your computer. Scan not picking it up but it won't go away.
Question
Thank you for the effort to create this, bvasilev. This suggestion is truly valued. - TM_Kath
Hypersensitive Real Time Protection Mode Improvement
Hello,I have a suggestion regarding the Real Time Protection.Trend Micro has a sort of default-deny feature that blocks low-prevalence/unsigned execut
Idea
Hi, phasanabadi1995 Welcome to Trend Micro Home Users Community! May I know what are the problems you are having with your Trend Micro Application? Please let us know what happened and on what part did you encounter the problem. If you can also pro
Can't connect to Chat Support
Hello,When i try to connect to the chat support ( like when i fill the form and click on Start ) it goes to a blank page. so i don't know too muc
Problem
Hi emayuric, Welcome to Trend Micro Home Users Community. May we know what device are you using? Device: Device Operating System: It would also help us verify if the issue is caused by Trend Micro if you can provide us a screenshot of
Recent Update Slowed Chrome
I recently (in the past week) did an update to Trend Micro AntiVirus+ and now Google Chrome takes a considerable time to load and it's performanc
Problem
Hi, lloyd_dunamis With regards to your concern, Rate Links has been an existing feature since the previous versions. For it to work as you prefer, you'll be needing to configure it from the toolbar settings. You can check this link for more informati
Green Highlighting - how to turn off
Hi, how can I turn off the green highlighting of links? I find it very annoying especially while trying to proofread emails I'm sending to client
Question
Thank you for updating us, dctking08dr. Let us know in case you need further help. - TM_Cathy
Popups distracting Gaming
I have Trend even set to Mute Mode when in Full screen mode. They pop up and cause me to be distracted and takes the mouse cursor away from any game I
Problem
Selam, ahmetozbek5444 Cevabınız için teşekkürler. Bu sorunun neden olduğu rahatsızlıktan dolayı gerçekten özür dileriz. Telefon ayarlarınızda Phone Master'ı bulmayı deneyebilir ve ardından erişilebilirliklere gidip Phon
Ben yeni cep telefonu aldım Tecno Camon12 Air marka
İyi günler ben Tecno Camon12 Air cep telefonu aldım Trend micro mobil antivirüs programı nı yükleyip kullanmaya başladım ne yazık ki cep telefonu bu A
Problem
That's great that you were able to do a workaround to fix the issue on your end, bvasilev. You may also try to use this link on how to import browser passwords using Trend Micro Password Manager. Hope this helps. -TM_Aly
Trend Micro Password Manager: Import from Chrome and Firefox
Hi,It would be great if Password Manager could import all logins from browsers built-in password managers.That could be implemented for the 2 most pop
Idea
Hi, mohanaerosms Welcome to Trend Micro Home Users Community A possible reason why your microphone is not working is that you might haven't installed the drivers, or there are new updates for it. Please check if there are necessary updates o
Microphone blocked
Trendmicro maximum is blocking microphone in my win10 PC. How to enable / unblock microphone from this?
Question
Hi limbird42! To troubleshoot this, kindly try to follow the instruction on this link on how to turn off then turn on the Trend Micro. Unable to stop the Trend Micro program from scanning After that, please try to run a scan on your device to check
Hang during Scan
When I set the Quick Scan program to run, it hangs several times. I have to shut down my pc and start all over again.. Max Security fails to complete
Problem
Hi, BETTYBOOPTOO. We would like to inform you and the general public that Trend Micro Support does not directly call our customers unless requested. Please check our advisory regarding Tech Support Scam: [TM Advisory] Technical Support Scams
phone scam
I called Trend yesterday after receivng a scam call from 713 and received another one
Question
Hi again statelinecc,Can we try completely disabling all Trend Micro components to check if the speed would be significant?Disabling or enabling your Trend Micro Security softwareWe will be waiting for your reply.Trend Micro Home Users Community
Slowdowns with Google Chrome
I recently have begun experiencing significant slowdowns in loading pages (average is 15 seconds) and at startup after the computer wakes up from slee
Question
Hi @woodartisan55, thanks for helping!Hi @claudiu_botezatu, sorry for not getting back earlier. After Trend Micro Security has detected or cleaned/removed a malware, the following situations might happen:Internet Explorer home page has been changed t
Trend Antivirus strage behavior
Upon a detection(even Eicar) Trend would reset IE home page to "blank". UAC to "default" and "Show hidden files and folders" to "show"Is this a norma
Problem
Hi, Brian Piddick.You don't need to buy a separate Trend Micro Security extension for your Microsoft Edge anymore. Once you have the latest version of Trend Micro on your computer, you can now add the extension on your browser right away. Here's how
Why do I need to buy Trend Micro Security extension for Microsoft Edge when I own Trend Micro Internet Security?
I am receiving a pop-up to get a security extension for Microsoft Edge. I own the full Trend Micro Internet Security application. What is not protecte
Question
@saundrababy1960 Just a quick checkup -- were you able to get help from our support center to resolve this issue? Thanks.Trend Micro Home Users Community
Trend is causing high disk usage
Trend is causing high disk use. Within several minutes the disk usage is at 100% and effects any other activity on the computer. When I turn Trend o
Problem
We're sorry for the inconvenience baldiprupra. You may follow the steps from this article: Issues with the Content Shield feature of Mobile Security on iOS 12The steps on that article is just a workaround and is not a guaranteed solution. I
I am having a problem with the Trend VPN setting on my iPhone and iPad.
I am having a problem with the Trend VPN setting on my iPhone and iPad. The setting connects on demand and disconnects me from my home wi-fi and the
Problem