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How would auto-renew work on expired bank card or on a card with zero balance?
Hello! I'm curious how auto-renew would charge a card which is expired.It's normal for majority of cards to have expiration after three-fou
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When does serial number start counting down days?
Hello! I'm interested in purchasing a license for Antivirus+, maybe even two ones to merge them into one long (2y+2y=4y).However I'm not cer
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Trend Micro Security Extension for [NEW] Microsoft Edge - Chromium Based
Hey i am migrating to the new Microsoft Edge and i need to be safe while browsing so how can i download the extension for the new browser
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how to prevent adware pop up windows at the bottom right during PC start up
Everytime, during PC start up, I had this PDF Architect advertising window pop up at the bottom right screen. I tried to disable the PDC Arcitect but
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Chromium virus
I don't know how i got this app called chromium and now i am not able to uninstall it. I tried using the control panel also but it doesn't get uninsta
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Trend Micro slowing MacBook after update to Catalina
I upgraded to Catalina 10.15.1 and was almost unable to use internet. Connection was either slow or non-existent. Was adviced to uninstall Trend Micr
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Unwanted Promotional Offers
Trend Micro Maximum Security greeted me this morning with this pop up promotional offer.You're meant to block ads and back doors, not blatently o
Problem
Hello Otto Laursen and welcome to the Community!Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.About this issue that you encountered with the Scan, did you encounter any specific error messag
Been trying to do a scan for about 4 days now, and scan will not start. What's going on???
Not able to do a scan. Using a HP Pavilion G4, Windows 10.
Problem
Hi @marioh2, thanks for trying our new Community! For your issue, could you please run an update manually by following steps:Right-click on the Trend Micro system tray icon at the bottom right corner of your screen.Click "Check for Program Updates" a
trouble accessing
When trying to access the site I get a window the want's to install the software. I followed it, it reinstalled but still get that window I was tryin
Question
Hi @elwynclose, thank you for reporting this issue. We understand you encountered a problem while opening PDF files. We definitely want to help you to solve this issue, so we would like to understand your situation a bit more. Please provide the foll
Blocked Files by Yahoo
Hi my broadband provider Yahoo is blocking Trend Micro when I try to download my pdf files for example on Datacom payslip how to change settings
Question
Hi rossandruth,We are sorry to hear your inconvenience. Kindly check if you have the latest version of Trend Micro. The component version should be: 15.0.1231. You may refer to this link on how to check for component version:Finding the Sec
Your product appaering as "Trend Micro Anti-Malware Solutuion Platform is using an average of 80% of CPU time.
Your product appearing as "Trend Micro Anti-Malware Solutuion Platform is using an average of 80% of CPU time. I have disabled it. I am sick of this f
Problem
Hello scrufter71! Thanksfor contacting us in community! Regarding your question on how to update your credit information, You will have to contact our Online Merchant partner which is Digital River to have it changed for you. You can contact the
Hi how do I update my credit card details I am registered for Auto renewal
How do I update my C/Card details, my credit card has changed.
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Hi @busterpurple, we totally understand your concerns.Please access the link below and check if you can perform an Update and a Quick Scan with your Maximum Security:Checking if you have properly installed Trend Micro SecurityAfter checking, if there
Latest Update removed Trend Micro Maximum Security
My Trend Micro Maximum Security update this morning 11/7/16 and said to restart - I restarted. It again said restart did so. Now the Trend Micro is go
Question
Hi dianechris343,We have already sent a reply on your post. Please check.Thank you!Trend Micro Home Users Community
100% Disk Usage
100% Disk UsageProblem: High disk usage using Trend MicroTM Antivirus+ 2018, 100% for many minutes at a time intermittently on Win10, Dell unusable du
Problem
Thanks for asking here! For your issue, we need to isolate to make sure the Windows update issue is not due to Maximum Security. Please check if you can install Windows update after you temporarily disable Maximum Security or temporarily uninstall Ma
Windows Update fails to install update (Intel driver)
I have a Windows 7 SP1 system and my windows update is unable to properly install 'Intel Corporation driver update for Intel(R) HD Graphics 4600' ...
Question
Hi kmil2560 and welcome to the community!I think you mean that Google maps and "whereis" aren't working correctly when TM is on? Have you tried disabling the Trend Micro program to see if it interfering with the websites mentioned:Disabling or e
MAPS or directions
I am trying to connect to google maps or "whereis" for directions and no maps are showing - I cannot see any exceptions in the security report.
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Hi @jesjengiahuy, I understand your frustration. Could you tell me which removing tool you've used? If it's not the options in the following link, please give them a try: Uninstalling Trend Micro Security and older programs using the Diagnostic
update problem
My TM is dead. Can not remove can not update, can not reinstall, the new verson update ruin all thing. Can any one help solving this problem, by the w
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