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Hi judybp!As per BestBuy, it takes 24 hours for the renewal to completely finish the process. Checking in our end, your subscription has now been extended until 4/11/2019, please verify in your end. Thanks!

Trend Fails to Update Account After Payment to Geek Squad

We paid for continuing service for our Trend Micro Internet Security account through Geek Squad. We cannot open our Password Manager until Geek Squad processes the transaction to Trend Micro. This is ridiculous. Trend takes no responsibility for this.

Problem

Brand User

Hello srjay2010 and welcome to community! I tried to check your account and it seems that you registered the "Lenovo-PC" twice. The other one is "this lenovo laptop". You can remove the duplicate "Lenovo-PC"  under your Trend Micro lic

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6 years ago

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Trend Micro activation and deactivation

We have Trend Micro for two Lenovo PC's. and we keep getting disabled on one of them. The message says to deactivate one of three devices and we only share a subscription with two PC's. No "desktop" is on our subscription.

Problem

Brand User
Brand User
Brand User

It might be due to the PC Health Checkup features which are currently running. This would increase your disk usage as the process runs.Frequently Asked Questions (FAQs) about PC Health CheckupYou may also want to upgrade to the latest version of the

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8 years ago

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why does ptsvchost keep hammering my hard drive?

My disc keeps getting hammered almost permanently by ptsvchost - no idea why. Task manager shows disk usage between 75 and 100%. Suspending this service drops the disk use to almost zero. Any ideas why?

Question

Brand User

Hi RNM702002, I checked SG PC Mart's official site and it is definitely a verified retailer of any computer related stuff including antivirus software. The reason for the price difference is, it depends on the promotion that they offer at t

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5 years ago

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pricing of Trend Mirco products at official website

At www.qoo10.sg, i come across this seller. SG PC PART selling Trend Mirco products at dirt cheap price as low as $3.99 for Trend Mirco Maximum/Internet Security Antivirus Security 2019 for 3 devices(latest version) with free update till the product key expire. Seller also confirm their product will

Question

Brand User
Brand User

Hello mf_milton,Thank you for letting us know about this issue that you encountered. We are already studying this new type of email scam. And for our initial findings, the email is just a plain scam that is trying to scare you. Your password may have

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6 years ago

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My micro was invaded even with Maximum Security being always active.

Home Desktop PCWindows 7 UltimateMaximum Security 2017para 5 PCs Problem description: I always found this software very safe, but on July 22, 2018 I received an email that by the information my micro was invaded showing my password even with Maximum Security being always active. This email fel

Problem

Brand User

You may try out the guide below and use the suggested tool.Trend Micro installer keeps detecting components of Norton (Symantec) antivirus programIf Norton is still detected then you may try manually checking these locations on your computer:Press th

 commented 

8 years ago

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HELP!

Won't download software on computer. Keep getting an error that I have to remove Norton Antivirus software first. I've search computer and deleted those files but it still is coming up with the same error.

Question

Brand User
Brand User

Hi 53rdean,It's possible that you have extensions you don't need on your Chrome or saved browsing history that is causing this. Please try to steps on these guides and check if the issue persists:Removing unnecessary and unwanted toolbars in your web

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5 years ago

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Chrome problems

I seemed to have picked up a virus or something. My chrome keeps having pop-up and when I close them a new tab opens and Trend blocks the site warning me. I can't find out where to stop this do you have any ideas?

Problem

Brand User

Hi Omegacron and welcome to the community!It seems likely that during the restart of your installation some components got corrupted. I believe it would be best to do a clean re-installation a.k.a getting rid of every remnant of Trend Micro then

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6 years ago

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Internet Security windows showing transparent background and text links

I have Trend Micro Internet Security, currently at version 12.0.1191, and Windows 7 Home Edition. A while back Trend Micro began prompting me to restart after installing an update. Afterwards, my main console and report windows now look like a web page that isn't loading the style-sheet correctly. A

Problem

Brand User

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

 commented 

6 years ago

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How do I delete search.hemailloginnow.com

I am running w10 ... I can't believe Trend Micro let this virus in.

Problem

Brand User

Hi djandregan, Can you please provide us the following information below: 1. Operating System of your computer. 2. Is this the first time you will be installing the program in the computer?3. Is there any 3rd party anti malware program inst

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6 years ago

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Hi I installed my paid version onto my sons laptop, Each time we get an error with download incomplete. Followed instructions didn't work.

Hi I have tried to installed my paid version onto my sons laptop, I have paid for up to 10x devices. Each time we get an error, tried to fix by following instructions from the support but didn't work, keeps coming up with download incomplete. We are both WIN10.

Problem

Brand User

Hi carol.haslam,I'm sorry to hear about this experience. May you please elaborate the issue that you are encountering so we can further troubleshoot the issue?Awaiting your response.~Pia

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5 years ago

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someone has put a bug into my computer - not found by trend scan

just ran scan twice - nothing found - but there is a bug on my cursor somewhere, so someone has put a bug into my computer - not found by trend scan

Problem

Brand User

Have you tried unplugging and plugging it again, carol.haslam? Or using a new mouse just to test if it is really a bug from your computer?~Pia

 commented 

5 years ago

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someone has put a bug into my computer - not found by trend scan

just ran scan twice - nothing found - but there is a bug on my cursor somewhere, so someone has put a bug into my computer - not found by trend scan

Problem

Brand User

Hi defeyter.jef!Thank you for providing this update. It's so nice to hear that everything is back to normal!Should you have any other concern, please do not hesitate to reach out to us.Enjoy the rest of the week!Trend Micro Home Users Community

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7 years ago

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Compatibility with Opera (browsing speed)

I installed Opera internet browser yesterday. That's my favourite browser. Opera runs very slow (browsing a new page takes 10-20s), but when i turn off trend micro, then opera is very fast. I've WIN10 and Trend Micro maximum security. Is there a solution or setting in Trend Micro so i still have net

Question

Brand User

Hello jacq.vasseur!Thank you for letting us know that you were able to submit your reclassification request!Should you have any other concern, please do not hesitate to reach out to us.Enjoy the rest of the week!Trend Micro Home Users Community

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6 years ago

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Report false positive

Hello,Version used : 12.0.1191 (the last one)How to proceed to notify Trend Micro that these files are not infected files and NOT ransomware ?Rclone: it's a backup software (https://rclone.org/)OpenVPN-Libressl.exe and OpenVPN-OpenSSL.exe that are components used by my VPN.regards,

Question

Brand User

Hi sales,Welcome to the community!I hate to be the bearer of bad news but the Mobile Backup and Restore is no longer available for both Android and iOS. It has already been removed from the Play Store.End of Life (EOL) and End of Service (EOS) of Tre

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6 years ago

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Backup app for mobile

Hi, I've had the backup app on my phone before but cannot seem to find it again. I had to wipe my phone and not able to find it again. Can someone advise? Thanks, Matt

Question

Brand User

Hi Max Slo and thanks for the usual help!Hi syazlan,I tried it myself and it really does not work as long as the TM program is currently running.We've informed the product developers about this issue and have collected logs in order to find out what

 commented 

6 years ago

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Can't run Roblox game

After installing Trend Micro Maximum Security (TMMS), I can't run Roblox game from my computer. I have to stop TMMS in order to get the game running. I have tried to exclude the Roblox exe and added roblox domain into trusted site in TMMS but still can't get it running. Any suggestion?Thanks

Problem