Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (27.7K)
Hello wharmse,Welcome to the Community.We are very grateful for your time in sharing this experience. I will definitely let my colleague know of how thankful you are for the support that you received.Regards,Pat
Great Support
I hade a problem in installing Tren Micro Maximum 2018. I've contacted the support and was assisted by Leiame Dante. I just want to commend her for her assistance and sorting my problem.
Praise
separate client with similar concern Please reference the new conversation here: How to stop auto-renewal
Need Help with Renewal
Hello, I have not been on my computer in a while and I just got notification that my subscription expired 22 days ago. I just paid for another year, what do I do now?
Question
Hi Amir,I need further information from you about this because I am trying to check the site or replicating it on my end but I did not encounter the same scenario of what you are experiencing about the high CPU usage.Can you try to check and answer t
this site have not miner code , but cpu usage is high
website " www.root.ir " have not miner code , but when open it . cpu usage is very high.after close website"tab" , cpu usage back to normaly " low "any AV can not detected it .Regards ,Amir
Problem
Hi Amir,I will endorse this case to one of our senior engineer. I will send you an email for more details of the escalation process, you may reply to the email that I will create within 10-15 minutes.We can continue our conversation through
this site have not miner code , but cpu usage is high
website " www.root.ir " have not miner code , but when open it . cpu usage is very high.after close website"tab" , cpu usage back to normaly " low "any AV can not detected it .Regards ,Amir
Problem
Hello, davialbergaria. Thank you for posting your idea here and welcome to Trend Micro community. Having a Trend Micro Password Manager in Opera Browser would be a great idea but we cannot assure you that it will be fulfilled. And I really see that t
[IDEA] Support the Opera browser
Hi team.I would suggest that "Trend Micro Password Manager" could support Opera browser (http://www.opera.com) as a plugin. I use Opera and when I use "Trend Micro Password Manager" I need to open another browser.I believe that Opera is a fairly used browser as well.Thank you!
Idea
Hi Max Slo,Thank you for imparting your knowledge to the community.This is a good read. Keep it coming and this is a good way for being aware of what is out there.We hope to hear more from you and the others!Thank you and have a great week! :)Trend M
Phishing: what to do and what NOT to do
-I'm not a Trend Micro representative, but I like to give you some suggestion-Phishing: an email or any other kind of contact that ask you to visit a fraudolent web page. Nigerian Phishing: an email that ask for your help to convince you to pay for several (fraudolent) reasons. An up-to-date so
Article
Hi @thomasmanning79,Thank you for posting your concern here. As what @Jhja mentioned, yes we do have list of conflicting programs. Here are the list of the conflicting software:Avast! Mac Edition 2.74ClamXav 1.1.1Intego VirusBarrierX5Intego NetB
I can't find the security software that needs to be deleted to install trend micro antivirus on my computer
The trend micro inhaler wants me to delete existing security software, but it doesn't tell me what software or how to locate it on my Mac.
Question
Hi Tom Emmelot,We apologize for the inconvenience you have experienced.We have reviewed the case regarding your contact with our escalations team. It seems that during that there was a misunderstanding as during that period, the Microsoft Outlook tha
spam filter does not work after update to Windows 10 Fall Creator Update
Just updated to Windows 10 Fall Creator. When I try to enable, it disables and is not filtering spam.
Problem
Hello Dini,Welcome to the Community.Please try Tom Emmelot's suggestion. Please get back to us if you still encounter the same issue after exhausting all three options from the provided solution.Regards,Pat
Slow performance when running
I was wondering what was causing stuff to be slow as I have a good computer and don't really install programs to affect my system. Disabled Trend Micro and stuff instantly started loading as it normally should. I will not enable it again until I know it won't actually affect my PC. It scans things t
Problem
Hello dentrev1 and sorry to hear that you're encountering this issue.It seems that the Trend Micro Internet Security is not included on start-up program list that is why the icon is not on your computer's system tray when you restart yo
icon missing in system tray
turn on pc and red icon does not appear in system tray (not taskbar). If I click on shortcut icon (on main screen) the red icon appearsTo fix this concern, you just need to click and drag the Trend Micro icon in the system tray then it should stay in there and would show up when you open your devi
Problem
Hello Bob Mento and welcome to the community!Sorry for the inconvenience, can you please follow the solution provided in the link below: Slow PC performance due to high CPU or memory usage of CoreServiceShell.exeLet me know any update.
HIGH CPU usage with Windows 10 1803 (17134.1)
Updated to Windows 10 1803 (17134.1) known as April release 2018. I have an AIO to cool my CPU, and Trend Micro throttles my CPU and makes the fans ramp up and down constantly. I am finding temperature spikes of up to 15C each time TM causes the CPU to spike high. The only way to get th
Problem
Hi michael.fuhrmann and welcome to the community!Thank you for reaching us with this concern. may we know what folder are you referring to? and can we also have a screenshot on how are you setting up the Folder Shield?If you want to know how to
Eigene Ordner im Ordnerschutzschild/Own Folders in Folder Protection
Hallo, leider werden mir bei der Windows-Software im Ordnerschutzschild nicht alle Ordner angezeigt, die ich auf dem laufwerk C habe und schützen möchte. Wie kann ich hier Ordner hinzufügen, die mir nicht angezeigt werden bzw. wie kann ich sie anzeigen lassen? Vielen Dank und viele Grüße Michael Fah
Question
Hi michael.fuhrmann,Thank you so much for your response.For this may we know the exact location of "Eigen" folder?Thank you.
Eigene Ordner im Ordnerschutzschild/Own Folders in Folder Protection
Hallo, leider werden mir bei der Windows-Software im Ordnerschutzschild nicht alle Ordner angezeigt, die ich auf dem laufwerk C habe und schützen möchte. Wie kann ich hier Ordner hinzufügen, die mir nicht angezeigt werden bzw. wie kann ich sie anzeigen lassen? Vielen Dank und viele Grüße Michael Fah
Question
Hi @nelsonsephiria and welcome to the community!Thanks for bringing this to our attention. Sorry that you're having problems with our product. We have reviewed your issue and based on your problem description, here's a reference doc to solve thi
Protection Disable
My Trend antivirus keep asking for restart to fix the problem and i already done that almost 5th time and still the problem didn't fix yet . I need help to resolve this problem
Question
Hi @starry44 and welcome to Trend Micro Community!Thank you for asking here and we are sorry for the inconvenience this has caused you.Please know that we are already aware of this issue. Rest assured that we'll have a dedicated team to work on the f
Mobile security Usage Data tracking
Just started receiving message "Mobile security hasn't been tracking my data for over a week" I have checked every setting, nothing has changed, why has it stopped working? Iphone 6s subscription ends July 17 and Trend Micro Internet Security.
Problem
Hi rickslunaker,Based on the detection, the name of the program is AppMaster. Since the threat is mentioned as detected it needs to be removed manually. I would suggest trying to uninstall it via the control panel as mentioned in this guide
Just ran a scan, with a message that a spyware threat eas "detected." Does that mean it was removed? Please let me know and ease my mind!
Just ran a scan, with a message that a spyware threat was "detected." Does that mean it was removed? Please let me know and ease my mind! Thanks!
Question
Hi Dave,You can try out this guide: Experiencing issues when running a scan with Trend Micro Security softwareAlso, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro
Stuck scanning
The program started scanning my computer and got stuck at 12%. I ended the process but when i try to scan or update, it says that it is still scanning. I tried to end the entire program process to restart it but it will not allow me. What do i do?
Problem
Welcome to the community TM Mac User!Thanks for your feedback and good observation. Dr. Antivirus is a new program for Mac users and while Dr. Antivirus' main feature seems similar to Antivirus For Mac, the latter offers advanced protection such
tm_phebs
commented
5 years ago
to the conversation:
0
0
Apple Appstore Trend Micro antivirus "Dr Antivirus" is so much better than regular version why!?
Why is the Apple Appstore Trend Micro antivirus "Dr Antivirus" so much better looking, faster scans, better battery efficiency, cheaper, more features than the regular Mac Antivirus version? Port the improved feature over to the regular version please!
Question