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Brand User

Hello bandnfodor,Thanks for providing the info that we requested. We really appreciate it.And it's nice to know that our Community Champion, Tom Emmelot was able to help you resolve the problem. We're looking forward for more interactions l

 to the conversation: 

latest upgrade 15.0.1172

Windows 10 Defender Security Center shows warning "Open Trend Micro Security" since the new 15.0.1172 upgrade was successfully installed.  I restarted computer, of course, and ran a quick scan.  Still the "x" is showing in the Security Window icon in the task bar.

Problem

Brand User

Hi ircil56,Journal Scan is for Full Scan only. It is not being utilized for Custom Scan.Regards,Pat

 to the conversation: 

Full Scan Has Become Quick Scan

Trend Micro Antivirus+ runs a very brief scan (about 1 minute) when Full Scan is initiated instead of taking a couple of hours as it usually does. Reboot doesn't help.Had reinstalled Trend Sunday, September 9, 2018. Was working "normally" since then.I read a couple of cases indicating this short Ful

Problem

Brand User

Hello ircil56,The Full Scan of your Trend Micro Security software has this feature called Journal Scan. The Journal Scan will skip all unmodified files that were already scanned within the last 24 hours. This may now explain the behaviour of the Tren

 commented 

5 years ago

 to the conversation: 

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Full Scan Has Become Quick Scan

Trend Micro Antivirus+ runs a very brief scan (about 1 minute) when Full Scan is initiated instead of taking a couple of hours as it usually does. Reboot doesn't help.Had reinstalled Trend Sunday, September 9, 2018. Was working "normally" since then.I read a couple of cases indicating this short Ful

Problem

Brand User

Hi rainfall,Most common popular apps that are downloaded by users are listed under Supported Apps otherwise it's under VPN Supported Apps. Firefox which is under VPN Supported Apps, which requires to ask permission first from the user before VPN is e

 commented 

4 years ago

 to the conversation: 

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Mobile Security for Android and VPN Connection request

Hi all. 2 related questions. First, I would like to know what this message means (See jpg below). It pops ups from time to time on my Android 9.... Where is this VPN connection directed to? By which service is it needed? Just to be sure it is legit and from your product and not a malware.....

Question

Brand User

Hello amermangeoffreyt,Sorry to hear about this. Can you tell us more about this issue? Please answer the following questions below:1. Aside from the Disk Usage, what is the CPU usage of coreserviceshell.exe?2. When does the issue usually occur?Soon

 commented 

6 years ago

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TM Always Uses 50% Or More Of My Disk

Okay, so far I haven't really had any issues with Trend Micro (TM) except this one. I have noticed that TM uses 50% or more of my disk on a regular basis and it's really effecting my performance. I have a gaming laptop that doubles as work/school laptop. I suffer from this issue because it consisten

Problem

Brand User
Brand User

Hi @piscesx69x,Thank you for your response. I have manually extended your subscription for two weeks for you to access your Trend Micro Vault. Please let me know if this retrieve your files.Thank you and have a great day!Trend Micro Home Users Commun

 to the conversation: 

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how do i find the files in my vault from an old broken laptop.

how do i find the files in my vault from an old broken laptop. i removed the old hard drive and connected to my new one as an external hard drive. but cant find the files anywhere.

Question

Brand User

Hello mpage,Welcome to the Community.The Folder Shield is designed to protect your files from being modified by unknown processes.You do not need any special configurations for this feature to work. As simple as enabling it and choosing the folders t

 commented 

5 years ago

 to the conversation: 

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Folder Shield

I want to decide whether to add the Folder Shield protection to my Trend Micro antivirus. Does Folder Shield block, and thus require additional keystrokes in connection with, ordinary tasks such as: (1) accessing a protected folder, (2) modifying and saving files inside the protected folder, (3) do

Question

Brand User
Brand User

Thank you for the reply, Amir!Hi, ruff0549!Yes, Trend Micro is able to detect and protect you from RAT Malware. Amir's suggestion is also true. Make sure that your product is updated and your computer is able to connect to the internet when an update

 commented 

5 years ago

 to the conversation: 

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Does Trend Micro Maximum Security find any and all RAT Malware?

Was reading about RAT Malware and wondered if Trend Micro Maximum Security is aware of and has protection from even hidden worms of this type. Using both a public computer and private home computer with auto transfer systems, I worry that a trojan or worm could be linked into my home computer. thank

Question

Brand User

Hi charlief6 and welcome to the community!Please do contact our Beta Team for further assistance. You may refer to the link below: Contact Beta SupportRegards

 commented 

6 years ago

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Exception list

Hello, My beta version does not respect my exception list. I want to integrate a program in the exception list, but it is as useless, it is rejected a few moments after the reboot. Regards, Charles

Question

Brand User

Hi cfrowland,We're sorry to hear of your experience.We would like to confirm if the issue happens on all of the websites that you're trying to go into. Also, what browser you're using?Please make sure that your browser is up to date then try to repli

 commented 

5 years ago

 to the conversation: 

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Problem with auto fill

Hi. I asked this question a few months ago and was given the answer but didn't make a note of it at the time! The problem has now returned - Password Manager opens the login page for my bank but doesn't load the username or password; I have to copy and paste from the 'View Details' dropdown. Any ide

Problem

Brand User
Brand User

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

 commented 

6 years ago

 to the conversation: 

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Problems with Sync.com Application after Restarting Computer

We use sync.com software. I have endless recurring problems of getting their program to work after reboot.  If I disable scanning on Trend then restart Sync application it generally fixes it but would be great to get it to work without all that drama.

Problem

Brand User
Brand User

Great! Thank you for the update davappy! :)

 commented 

6 years ago

 to the conversation: 

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Ransom Shield - cannot select C:drive or folders (it is greyed out) it only allows access to F:drive which contains data only.

Ransom Shield - Cannot select my main C: Drive, only second F: data drive available

Problem

Brand User

Welcome to the community TM Mac User!Thanks for your feedback and good observation. Dr. Antivirus is a new program for Mac users and while Dr. Antivirus' main feature seems similar to Antivirus For Mac, the latter offers advanced protection such

 commented 

6 years ago

 to the conversation: 

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Apple Appstore Trend Micro antivirus "Dr Antivirus" is so much better than regular version why!?

Why is the Apple Appstore Trend Micro antivirus "Dr Antivirus" so much better looking, faster scans, better battery efficiency, cheaper, more features than the regular Mac Antivirus version? Port the improved feature over to the regular version please!

Question

Brand User

Hello wharmse,Welcome to the Community.We are very grateful for your time in sharing this experience. I will definitely let my colleague know of how thankful you are for the support that you received.Regards,Pat

 commented 

5 years ago

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Great Support

I hade a problem in installing Tren Micro Maximum 2018. I've contacted the support and was assisted by Leiame Dante. I just want to commend her for her assistance and sorting my problem.

Praise

Brand User

separate client with similar concern Please reference the new conversation here: How to stop auto-renewal

 replied 

7 years ago

 to the conversation: 

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Need Help with Renewal

Hello, I have not been on my computer in a while and I just got notification that my subscription expired 22 days ago. I just paid for another year, what do I do now?

Question