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Hi all, Sorry for the trouble, these renewal notifications are important to avoid lapses and to ensure that you will be able to renew your subscription and can stay protected. If your were able to renew and was provided with a new serial number, this

tm_phebs

commented

6 years ago

to the conversation:

How do I stop the annoying "Renew Now" Trend Micro pop-ups????

Idea

Hi mikewojcik991, I created a seperate thread here: https://en.community.trendmicro.com/tm_en/topics/how-to-stop-trend-micro-renewal-notifications-baruw...

tm_phebs

replied

6 years ago

to the conversation:

How do I stop the annoying "Renew Now" Trend Micro pop-ups????

Idea

Hi Marty, We are checking in our end on what is the best thing to do in this matter. As for your last statement, once the customer opt for an early renewal, as long as it is the same license the remaining days are carried over.For the pop up that you

tm_phebs

commented

6 years ago

to the conversation:

How do I stop the annoying "Renew Now" Trend Micro pop-ups????

Idea

Merge to user's post. Please reference the new conversation here: Renewal Pop Ups

tm_phebs

replied

6 years ago

to the conversation:

How do I stop the annoying "Renew Now" Trend Micro pop-ups????

Idea

Hi mandyuk92,Do you mind performing the steps on this link below to try removing possible remnants of the Trend Micro program installed on your device?Using the Trend Micro Remnant File Remover ToolWe hope to hear from you soon! :)

tm_victor

replied

6 years ago

to the conversation:

How do I stop the annoying "Renew Now" Trend Micro pop-ups????

Idea

Hello bandnfodor,Thanks for providing the info that we requested. We really appreciate it.And it's nice to know that our Community Champion, Tom Emmelot was able to help you resolve the problem. We're looking forward for more interactions l

tm_pat

replied

6 years ago

to the conversation:

latest upgrade 15.0.1172

Windows 10 Defender Security Center shows warning "Open Trend Micro Security" since the new 15.0.1172 upgrade was successfully installed. I restarted computer, of course, and ran a quick scan. Still the "x" is showing in the Security Window icon in the task bar.

Problem

Hi ircil56,Journal Scan is for Full Scan only. It is not being utilized for Custom Scan.Regards,Pat

tm_pat

replied

6 years ago

to the conversation:

Full Scan Has Become Quick Scan

Trend Micro Antivirus+ runs a very brief scan (about 1 minute) when Full Scan is initiated instead of taking a couple of hours as it usually does. Reboot doesn't help.Had reinstalled Trend Sunday, September 9, 2018. Was working "normally" since then.I read a couple of cases indicating this short Ful

Problem

Hello ircil56,The Full Scan of your Trend Micro Security software has this feature called Journal Scan. The Journal Scan will skip all unmodified files that were already scanned within the last 24 hours. This may now explain the behaviour of the Tren

tm_pat

commented

6 years ago

to the conversation:

Full Scan Has Become Quick Scan

Problem

Hi rainfall,Most common popular apps that are downloaded by users are listed under Supported Apps otherwise it's under VPN Supported Apps. Firefox which is under VPN Supported Apps, which requires to ask permission first from the user before VPN is e

tm_reine

commented

5 years ago

to the conversation:

Mobile Security for Android and VPN Connection request

Hi all. 2 related questions. First, I would like to know what this message means (See jpg below). It pops ups from time to time on my Android 9.... Where is this VPN connection directed to? By which service is it needed? Just to be sure it is legit and from your product and not a malware.....

Question

Hello amermangeoffreyt,Sorry to hear about this. Can you tell us more about this issue? Please answer the following questions below:1. Aside from the Disk Usage, what is the CPU usage of coreserviceshell.exe?2. When does the issue usually occur?Soon

tm_pat

commented

6 years ago

to the conversation:

TM Always Uses 50% Or More Of My Disk

Okay, so far I haven't really had any issues with Trend Micro (TM) except this one. I have noticed that TM uses 50% or more of my disk on a regular basis and it's really effecting my performance. I have a gaming laptop that doubles as work/school laptop. I suffer from this issue because it consisten

Problem

Hi alvma22, Welcome to the Trend Micro Community. Are you pertaining to computer applications or mobile phone applications? If you are pertaining to computer applications, then you might want to check the application's publisher if it is

tm_pia

commented

5 years ago

to the conversation:

Assistance with checking and removing unwanted apps.

Problem

Hi @piscesx69x,Thank you for your response. I have manually extended your subscription for two weeks for you to access your Trend Micro Vault. Please let me know if this retrieve your files.Thank you and have a great day!Trend Micro Home Users Commun

tm_dianne

commented

7 years ago

to the conversation:

how do i find the files in my vault from an old broken laptop.

how do i find the files in my vault from an old broken laptop. i removed the old hard drive and connected to my new one as an external hard drive. but cant find the files anywhere.

Question

Hello mpage,Welcome to the Community.The Folder Shield is designed to protect your files from being modified by unknown processes.You do not need any special configurations for this feature to work. As simple as enabling it and choosing the folders t

tm_pat

commented

6 years ago

to the conversation:

Folder Shield

I want to decide whether to add the Folder Shield protection to my Trend Micro antivirus. Does Folder Shield block, and thus require additional keystrokes in connection with, ordinary tasks such as: (1) accessing a protected folder, (2) modifying and saving files inside the protected folder, (3) do

Question

Hi mikebruinsma,You do not have to worry about unplugging the device. The settings and configurations that you have set would still be retained as long as you do not perform a factory reset of the hardware.Thank you and have a great day!Trend Micro H

tm_victor

commented

7 years ago

to the conversation:

Whats to stop kids accessing internet by disconnecting device from router?

If one of my kids disconnect the device, then all the rules and limits will not work, is this right?

Question

Thank you for the reply, Amir!Hi, ruff0549!Yes, Trend Micro is able to detect and protect you from RAT Malware. Amir's suggestion is also true. Make sure that your product is updated and your computer is able to connect to the internet when an update

tm_pia

commented

5 years ago

to the conversation:

Does Trend Micro Maximum Security find any and all RAT Malware?

Was reading about RAT Malware and wondered if Trend Micro Maximum Security is aware of and has protection from even hidden worms of this type. Using both a public computer and private home computer with auto transfer systems, I worry that a trojan or worm could be linked into my home computer. thank

Question

Hi charlief6 and welcome to the community!Please do contact our Beta Team for further assistance. You may refer to the link below: Contact Beta SupportRegards

tm_phebs

commented

6 years ago

to the conversation:

Exception list

Hello, My beta version does not respect my exception list. I want to integrate a program in the exception list, but it is as useless, it is rejected a few moments after the reboot. Regards, Charles

Question

Hi cfrowland,We're sorry to hear of your experience.We would like to confirm if the issue happens on all of the websites that you're trying to go into. Also, what browser you're using?Please make sure that your browser is up to date then try to repli

tm_pat

commented

5 years ago

to the conversation:

Problem with auto fill

Hi. I asked this question a few months ago and was given the answer but didn't make a note of it at the time! The problem has now returned - Password Manager opens the login page for my bank but doesn't load the username or password; I have to copy and paste from the 'View Details' dropdown. Any ide

Problem

Hello ehcrdc and welcome to the Community!Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.From your problem description, you have encountered a Technical Support Scam. By any chance, please d

tm_pat

commented

6 years ago

to the conversation:

My computer has been scammed! Please check security!! Someone has gained access and is interfering!

My computer has been scammed! Someone has gained access and is interfering with it.

Problem

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

tm_pat

commented

6 years ago

to the conversation:

Problems with Sync.com Application after Restarting Computer

We use sync.com software. I have endless recurring problems of getting their program to work after reboot. If I disable scanning on Trend then restart Sync application it generally fixes it but would be great to get it to work without all that drama.

Problem

Hello davappy, welcome to the community!Can you please try the steps below: •OpenWindows Explorer.•Goto “This PC”.•Rightclick C: drive and choose Properties.•Tick“Allow files on this drive to have contents indexed in addition to fileproperties”.

tm_phebs

commented

6 years ago

to the conversation:

Ransom Shield - cannot select C:drive or folders (it is greyed out) it only allows access to F:drive which contains data only.

Ransom Shield - Cannot select my main C: Drive, only second F: data drive available

Problem