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Neophyte
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13 Messages
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372 Points
latest upgrade 15.0.1172
Windows 10 Defender Security Center shows warning "Open Trend Micro Security" since the new 15.0.1172 upgrade was successfully installed. I restarted computer, of course, and ran a quick scan. Still the "x" is showing in the Security Window icon in the task bar.
tm_mac
Hustler
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61 Messages
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1.4K Points
6 years ago
It could be possible that your Trend Micro program is either outdated or has been disabled that's why you still see the "x". When you click on the Virus and Threat Protection, what comes up?
It would be great if you can send us screenshots of the issue as well.
You may also to refer to this link:
Windows Security Center reports that Trend Micro Security is turned off
^Mac
2
bandnfodor
Neophyte
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13 Messages
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372 Points
6 years ago
0
0
tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
6 years ago
Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Taking a screenshot to send to Trend Micro Technical Support
https://esupport.trendmicro.com/en-us/home/pages/technical-support/premium-security/1054118.aspx?_ga...
And reply just here!
Kind regards,
Tom
2
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bandnfodor
Neophyte
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13 Messages
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372 Points
6 years ago
0
0
bandnfodor
Neophyte
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13 Messages
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372 Points
6 years ago
0
0
tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
6 years ago
Do a uninstall , the normal way, after that use this tool:
Using the Trend Micro Remnant File Remover Tool
https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp...
then reboot and do a new install!
Hope this does the trick.
Kind regards,
Tom
2
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tm_jan
4 Messages
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160 Points
6 years ago
Thank you very much for the screenshots that you provided!
We would like to check some details on your computer. Can you please provide us what exact windows operating system of your computer?
To know the exact version of your windows operating system, kindly follow the steps below:
1) On your keyboard, press the Windows
2) In the open fields, type "winver", then press enter. It will open up a window where you can exact see the Windows Version of your computer.
You may provide again a screenshot, so we can check on it.
Regards,
Jan
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