2 Messages
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130 Points
Problems with Sync.com Application after Restarting Computer
We use sync.com software. I have endless recurring problems of getting their program to work after reboot. If I disable scanning on Trend then restart Sync application it generally fixes it but would be great to get it to work without all that drama.
tm_kiko
485 Messages
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10.6K Points
7 years ago
We understand that you are having troubles with a third party application - Sync.com on your computer and you came up that the problem is not occuring once you have disable the Trend Micro Security. Allow me to help you with this.
You may want to add the Sync.com application in the Trend Micro Security's Exception list.
You may see this link for the full details on how to do it.
Configuring the Exception List of Trend Micro Security software
If that is an installed application on your computer, you may try adding the whole folder where the program's files are saved or located.
I hope this helps and let us know if we can help you further.
Trend Micro Home Users Community
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bfrost
2 Messages
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130 Points
7 years ago
0
0
tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
7 years ago
Try this:
Go in de main menu, to settings / other settings and choose "Extra security"
Good luck.
Kind regards,
Tom
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tm_victor
Prodigy
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262 Messages
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5K Points
7 years ago
Thank you for your suggestion to increase the security of other users.
Hi bfrost,
Thank you for trying out the solution that TM_Kiko provided.
Can I ask you to provide us scenarios of the problems that you are encountering with the sync.com application? Upon checking, the application is used for cloud storage.
Please provide us as well the following information:
1. Operating System of the device affected
2. Trend Micro program version
3. Version of the affected application
4. Folder Shield protected folders.
5. Exact file path for the local storage of the sync application
This is for us to provide possible resolution regarding your concern.
We hope to hear from you soon!
Trend Micro Home Users Community
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tm_pat
Legend
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703 Messages
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11.4K Points
6 years ago
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0