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End of Support for Internet Explorer and your Trend Micro Security Program
Hi Everyone, Internet Explorer 11 (IE 11) reached its End-of-Support on June 15, 2022. This means IE 11 will no longer receive any security updates and Microsoft 365 apps/services will no longer work with IE 11.Internet Explorer users are recommended to upgrade their browsers to Microsoft Edge for a
Article
• PC Security
Closed
Some apps not able to connect
iPhone 7 software up to date latest version of TM the apps work if the phone it rebooted but soon stop connecting
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Answered
• Mobile Security for iOS
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Install updates
Why my computer needs more than 1 hour to install the updates? Is it normal?
Problem
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Resolved
• PC Security
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Top Scams and Phishing Schemes of the Week | Selfridges, Wells Fargo, Apple ID, Netflix, and Mercedes-Benz
Scammers are everywhere. They will attract you with their tricks and attack you with their schemes. Don't give them a chance! This week, our Trend Micro Check Team found a large number of scams to watch out for! Fake Selfridges “Partnership” Email Scam
Article
• PC Security
Closed
Apps not opening when Trend Micro running
I have a Samsung S21. Over about the last 4 weeks several apps fail to open when Trend Micro in installed (eg. BBC Sounds, Facebook, DuckDuckGo).If I Restart my S21 the apps work for a short time but later won't run properly.If I uninstall Trebd Micro the apps run OK.
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Resolved
• Mobile Security for Android
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Why would password manager say it's expired when my subscription doesn't expire for 2 more years
Starting 10-29-2021, I'm receiving a 'Renew now' message regarding Password Manager but my Trend Micro Maximum Security subscription is valid through 3/01/2023. Why am I receiving the error message? How can I stop it? Thanks.
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Answered
• Home Network Security
Closed
Can't Disable Notifications nor Banners Andriod
Using phone navigation set to always be on top. VPN notifications disabled. Banners turned off. While driving, Banners cover navigation. Sometimes the app opens to show that other apps don't have VPN protection!Dangerous! Need to close the VPN app and switch back to navigation whil
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Answered
• VPN Proxy One Pro
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photo vault
I want to store my photos in a secure vault (encrypted and secure) Trend Micro does not have this feature. We will be glad if you add it. Sorry for the translation.
Idea
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Replied
• PC Security
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I cannot unblock a file
I cannot unblock a file that TM automatically blocked. When I select unblock, it states it is putting it into the trusted files folder but it doesn't. It is still marked as blocked. I have not been able to print since then. I have uninstalled the HP printer drivers and reinstalled
Problem
• PC Security
Closed
Verificação agendada
Não ah verificação agendada no android
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Answered
• Mobile Security for Android
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Two continuous pop ups.
I am receiving two continuous pop ups from Trend Micro. One says "FILE REMOVED" and list the file as 5ab383.lnk. The other "ALL THREATS RESOLVED". I close each but it comes back immediately. I disabled then enabled my protection, restarted my system but it keeps popping up. I have Antivirus+ and I a
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Answered
• PC Security
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Fazer varredura em dias marcados automatico
Falta na trendmicro para estar no top mesmo é Fazer varredura do sistema automatico em dias programados e iliminar logo nos ficheiros de transferência. Só deteta quando fazemos manualmente a via de remover logo como o kasparesky
Idea
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Replied
• PC Security
Closed
Restart browser pop up
At start up, the pop up "Please Restart Your Browser" appears. It's apparently referring to Firefox but clicking the "Restart Now" button has no effect and the pop up reappears after shut down or restart.
Problem
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Resolved
• PC Security
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Shipping Scams of the Week | BHL and USPS
We all love shopping online, from gadgets and clothes to home essentials and appliances. Nothing can make our days brighter when we received our parcels. The hassle-free of having it delivered right in front of our doorstep is a major convenience! This week our Trend Micro C
Article
• PC Security
Closed
Tengo problemas con protección web y pagos móviles
Problemas con protección web y pagos móviles se desactiva no logro activarlo cuando logro activarlo a los 5 minutos se sesactiva
Problem
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Resolved
• Mobile Security for Android
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Web guard VPN affecting WhatsApp
With Web guard VPN turns on, unable to see the video, the screen is black colour and the other party seeing me in black colour while making WhatsApp video call, able to hear and communicate by audio during video call. Once web guard turns off, the video call resume normally.
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Answered
• Mobile Security for Android
Closed
How to determine if or what has hacked my accounts
I first became suspicious when finding Winstron Neweb Corporation software on a new router and suppliers adamant they do not use that company. how does trend micro possibly create me a Japanese name after reinstalling the app after a factory reset. Very obvious someone’s watching over my wifi and sc
Question
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Answered
• Mobile Security for iOS
Closed
Renewal
I have an automatic subscription yet it appears my account has not been updated as it says it’s expired on the 29th May, yet the money came out of my account on the 26th April. Why hasn’t it updated?
Problem
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Resolved
• Mobile Security for iOS
Closed
[Travel Scam Alert] Watch Out for These Fake Airbnb Websites!
The days get brighter instantly when we think of vacation, we look forward to book the best hotels, enjoy the pristine beaches and spend quality time with our family and friends! But before we get too excited and switch to Vacay Mode, did you know that scammers are also excited to join you?
Article
• PC Security