For some resond I can't conect my mobile security

Hi @glennberyl 

 

Welcome to Trend Micro Online Community.

 

Can you please clarify further?

 

Trend Micro Subscription Plans varies from product coverage and number of device to protect.

 

Depending the purchased subscription, a serial number will be issued to you that you can use to activate certain applications that goes for certain types of device.

The basics are:

 

In some instance, a subscription may include Trend Micro VPN Proxy One Pro (Public Wifi Protection) and Trend Micro Identity Protection.

 

All of this requires you to sign in to your Trend Micro Account.

 

Now, about you being not able to connect to your mobile security? are you pertaining to activating your mobile security?

 

Also, where you prompted to download another mobile security app? 

 

If you want to protect your mobile device, then Trend Micro Mobile Security application is the right one that you should download and install from the appstore/playstore.