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Neophyte

Neophyte

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7 Messages

 • 

220 Points

Thursday, January 4th, 2024 11:12 PM

Energy saving mode cannot be turned off

I want to run the app permanently in the background. No matter how many times I turn off power saving mode, it always turns back on. Is the problem known?

Brand User

Trend Security Expert

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70 Messages

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1.8K Points

2 months ago

Hi @stefanhammelmann,

Welcome to the Trend Micro Community!

May we ask for more details about your concern. 

OS version:

Phone brand and model:

Trend Micro Mobile Security version:

Settings for power saving mode: 

Super power saving mode status and apps exempted:

A screenshot of the problem will also be helpful.

Thank you.

Neophyte

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7 Messages

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220 Points

I noticed that the problem only occurs when I activate the Webguard VPN because the energy saving mode can no longer be switched off when using the VPN.

If I disable the Webguard VPN, the problem disappears and the power saving mode turns off.

Device: Xiaomi Redmi Note 9 Pro

Android: 12

Security Version: 2.689.00

Is it possible to activate the VPN and let the app run in the background?

Thx.

Brand User

Trend Security Expert

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220 Messages

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4.5K Points

Hi @stefanhammelmann​, 

Could you try enabling Autostart on your device to see if the issue still persists? Here's a quick guide:

  1. Open up your System settings.
  2. Tap on Permissions, and then hit Autostart.
  3. Hunt down Trend Micro Mobile Security in the list, and flip the switch to turn it ON.

Give it a shot and let me know if that resolves the issue. Hope this helps!

Neophyte

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7 Messages

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220 Points

Thanks for the tip.  Now the software is at least running permanently in the background 🙂 Unfortunately it didn't solve the problem with the VPN 😔 Thanks anyway for the tip.

Brand User

Trend Security Expert

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74 Messages

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1.5K Points

Hi @stefanhammelmann,

It is great to know that the other software is working fine now. However, since you are still experiencing the same issue with your VPN, could you please provide us with the name of the other software and the version of your Trend Micro Mobile Security?

This information will assist us in further investigating this concern. Thanks in advance. 

​ 

Neophyte

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7 Messages

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220 Points

Trend Micro Mobile Version: 16.2.0.5098

I never activated the super energy saving mode. The device runs with the recommended settings. Where can I see the exempt software?

Thanks

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