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Trend Micro Home Users Community Guidelines

We want this community to be as useful and helpful as possible for everyone participating, so we have gathered some guidelines for you as you discuss questions or problems.1. Ask QuestionsOne of the main purpose of the community is to answer questions. Please ask your question and a support agent fr

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Auto-Renew frequently asked questions

We get questions about Auto-Renew frequently, so we have compiled a list of questions and answers for this topic.https://esupport.trendmicro.com/en-us/home/pages/technical-support/1055073.aspxWe hope the page answers your question(s) about auto-renew. If not, feel free to post a question in this com

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[Hot Fix] Google.com search result links not rated by Trend Micro Toolbar

If you have "Rate links..." setting turned on in Trend Micro Toolbar, but the URL links aren't being rated, here's a Hot Fix to fix this issue.https://esupport.trendmicro.com/en-us/home/pages/technical-support/1113586.aspxIf link rating is working, here is an example of what you should see

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Comparison between Free and Premium versions

Mobile Security for Android offers a Free version and a Premium version. To find out what additional features are available in Premium version, please see: https://esupport.trendmicro.com/en-us/home/pages/technical-support/mobile-security-for-android/1104948.aspx.If you have not tried Mobile Securit

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installation incomplete

I tried installing maximum security 2015 and a "Installation Incomplete" message came up:The computer has not started running a service needed by the installer. (error code: #1603, 3002, 0xe01a000f)Help please!

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Can't install - “Too Many Installations” warning message

Hi, I’m using Trend Micro Maximum Security, and I have just tried to install on a 3rd PC but failed — got a Too Many Installations window. I’m pretty sure I only have 2 PCs running your software and that I can use up to 3 computers. What do I do now? It’s asking me to enter a password.

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High memory usage in Win 10

recently win 7 upgraded to 10 about 6 out of 8 GB ram is consumed coreServiceShell seems like the top most memory consumer in processExplorer - coreServiceShell is using 680mb private bytes, is this normal? i don't recall such high mem usage in win 7, now running win 10, not sure is it the win or tr

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can not log into password manager get code4

Program has been on computer for almost a year due to renew in sept. am unable to log into the password manager I getamessage code 4 contact microtrend. not being able to use this app means I can not accessmy accountsin other areas

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High CPU usage for Trend Micro Solution Platform

Is there a setting or what can I do to stop the Solution Platform from using so much CPU for long periods of time? I've currently been using the laptop for 1.5hrs, and the Solution Platform has my CPU running at 2.7Ghz non-stop at ~30% usage and 495.2MB memory since I turned it on.The next highest p

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Unable to install update

I am getting messages "Unable to install update. Please connect to internet" (I am connected) and also "Something is wrong with the file received from Trend" when I attempt to update. I've tried about everything. Thinking of removing and reinstalling. How do I go about doing that?

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Can I upgrade from 1 to 2 devices (Mac & PC)

I have just renewed Max security 10 on mac (single device product)but would now like to add a second device a laptop pc. Is it possible to upgrade for second device or do i need to purchase separate software?

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Will I lose remaining license period if I upgrade now?

I am upgrading Trend Micro Premium Security 10, it says to get rid of the previous one. As I still have some weeks left on the previous one, will I lose that if I switch over now?

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Can't upload photos to Zenfolio

I am having trouble uploading photos to my photography studio website at the following location:http://www.zenfolio.com/joansphotostu... When I have contacted the support team on the website, they have told me that they have had problems with Trend since your update in December or January. Any ide

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How to transfer my license to a new computer?

I just got a new tower and moniter installed last evening and I still have Trend Mirco subscription left on my old computer till sometime in Dec. 2016, but I can't find the info of the protection to transfer it on the new computer, can you look it up and tell me what I have to do to transfer it to t

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Safari web surfing protection in iPad

How do I check if Trend Micro is working on Safari browser on an iPad? The following instructions are given, but I cannot locate a Safari menu on the iPad version of the Safari browser? Safari Open Safari. Click Preferences under the Safari menu. In the Preferences window, click the Extensions tab.

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Can't watch Youtube videos

Why can't I watch youtube videos and get on important things that I need for school? Security blocks everything....

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[How-To] Change appearance of your name in the community

To display your first name or full name in your community posts and replies, here's how:In the community web page, locate your name at the top right corner.Click on your name, and choose "Profile".In your profile page, click "Edit Profile" button on the left side.In the Profile Information page, upd

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How to recovered a file that deleted by secure erase?

Hi I have just accidentally deleted a file using secure erase - is there anyway that I can retrieve this file again? Please help!!! A full years worth of work deleted by accident - and gone within seconds!!

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Resource Hog (high CPU and memory)

It just recently started happening. he Trend Micro Anti-Malware Solution is always running and using the resources shown in the task manager CPU 20-35%+ Memory 320-600MB and the spinning wheel next to the mouse is always spinning now. My laptop runs hotter. I just did the trends upgrade to Win10 an

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Scanner communication cannot be established

I have a HP multi function printer. My printer works however my scanner has stopped working. The error my scanner comes up with indicates the scanner communication cannot be established. HP indicates it could be something with the firewall?

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