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Apple iTunes incompatible with VPN.

Upon connecting with IOS 17.4.1 iPhone 13 Pro through Apple iTunes, upon device connection, Trend VPN disconnects and then the Wi-Fi network drops. Must restart computer and disconnect VPN before reconnecting to the iPhone via iTunes.  Everything works well if the VPN is disconnected beforehan

Question

16

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Trend micro mobile security

Hi, Over the last week when I open a program on my mobile, the program fails to start/download and crashes. With the message program fails to connect with the server. this has occurred on my mobile and my daughters . Apple phones - 15max Trend has been used now for over a year or so without previous

Problem

23

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VPN causing iPhone internet not to work

My iPhone internet has stopped working and after a week of not being able to work out why it was discovered that my trend micro vpn had started to block all internet off the phone. As soon as I removed the vpn my internet started working. It appears like there had been an update of the app which has

Praise

207

4

0

VPN web guard affecting iphone 12mini with IOS 17.4.1

Data wont work on my iphone when I have webguard installed. Delete that part of the app and it will work. Reinstate it and it wont. Telstra and I wasted 2 hours on this issue. Not happy Jan!

Question

48

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unable to use data outside of home

Since installing product, i can't access data on my iphone outside of the house wifi and can't work out how to fix this.

Problem

27

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4g and 5g not working on our devi

The vpn seems to be blocking access to the 4g network when away from wifi how long before this is fixed??

Praise

18

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Not able to get internet

I recently purchased VPN Proxy One Pro since installing I have not able to use my internet, get mail or load other Apps unless Im at home near my Wi-Fi. I checked I have the current version. Any suggestions on how to fix this issue besides uninstalling the App and kissing my money goodbye.

Problem

31

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Web Guard issues.

I know there are issues with Web Guard at the moment with the latest update and resent iOS for iPhones. Just to let anyone know from Trend Micro and the community that I have been resetting my phone and I will get internet activity for around 2 minutes then it will stop again after that. There is da

Problem

99

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Slow computer

After downloading and installing your program my computer isn't functioning at the speed it once was. Apps and Web pages are taking hours to load.!!!!! How do I fix this? 

Praise

54

1

0

The VPN problem is still there and needs a fix fromTrend

Its ok using wifi but shuts off all other access when using mobile app version is 11.2,?

Problem

80

2

0

Exciting News: Introducing Trend Companion!

  Hi, Trend Micro Community!   Are you ready to take your Trend Micro Support experience to the AI level? We're thrilled to announce the launch of Trend Companion, designed to revolutionize how you interact with Trend Micro support!     What is the Trend Companion? Our Trend Comp

Announcements

696

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My account information

How do I find my account information?

Question

35

1

0

Trend Micro ID Protection — April 2024 Release

  Hi, Trend Micro Community!   Boost your identity security with the newest updates for Trend Micro ID Protection. Check out the release notes for a detailed overview. Your safety is our top priority!     Build Version Mobile App for Android 1.07.1449 Mob

Announcements

693

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Trend Micro Maximum Security Slow Down My Laptop

The Trend Micro causing my browser , Edge, Chrome in windows 10 slow like turtle in my laptop : Asus X556u , intel i7-6500u

Problem

54

1

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Browser Redirect (Yahoo) Scan not picking it up.

Hi, both Microsoft Edge and Chrome have a browser redirect issue. Each search ends up going through Yahoo instead.  I reset Chrome and cleared extensions, but each time a user logs on they still have those engines.  Also, after each computer restart my browser is put back to search throug

Question

91

1

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Detect web threat error

I have installed TM on another device and an error appears when trying to enable Dtect Web Threats. When i tick the Detect Web Threats box a msg appears: "Unable to make the requested change. Select a different setting and try again. If the problem persists please contact Trend Micro for help" Do

Problem

44

1

Trend Micro Antivirus+ does not update automatically?

Hi, My Trend Micro product does not update automatically. I have tried uninstalling it, reinstalling it, it simply will not automatically update. I left my computer on for 5 days with a stable broadband Comcast connection, and no open programs and it is happy to sit with updates 5 days old and trig

Question

164

1

0

Virüs ve hatalar

Hiç tehditleri algılayıp görmüyor bilgisayar ve telefonlarımda ciddi tehditler var güvenlik konusunda geliştirilmesi gerekiyor güven vermiyor ayrıca güvenlik programında böyle hatalar olması hiç iyi değil programın güvenlik konusunda endişelerimi artırıyor

Problem

13

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Virüs ve hatalar

Hiç tehditleri algılayıp görmüyor bilgisayar ve telefonlarımda ciddi tehditler var güvenlik konusunda geliştirilmesi gerekiyor güven vermiyor ayrıca güvenlik programında böyle hatalar olması hiç iyi değil programın güvenlik konusunda endişelerimi artırıyor

Problem

13

1

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Unable to continue message

Message: Unable to continue. Please try gain later. ID:f0b3ced5

Question

26

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0