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Neophyte

Neophyte

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6 Messages

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200 Points

Thursday, May 2nd, 2024 10:41 PM

Trend Micro Antivirus+ does not update automatically?

Hi,

My Trend Micro product does not update automatically. I have tried uninstalling it, reinstalling it, it simply will not automatically update. I left my computer on for 5 days with a stable broadband Comcast connection, and no open programs and it is happy to sit with updates 5 days old and trigger Windows Security Center that its out of date. I have to manually update the program to get updates. 

Is there anyway to make this program update automatically? At this point id settle for a script I can schedule to run the update task periodically. Im at my wits end with this, and i really like the program, but if it never updates on its own i don't know what to do. 

Im running the latest version of Windows 11, all updates and Trend Micro is the only security program, on the computer, Defender is disabled. Any help i could get would be appreciated. Thank you!

Brand User

Trend Security Expert

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169 Messages

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3.4K Points

2 months ago

Hi @woodsro0 ,

Welcome to Trend Micro Home Users Community!

Kindly try to check if your Wi-Fi connection is set as metered connection, if yes kindly turn it off.

To turn off metered connection

  1. Wi-Fi: In Settings, select Network & internet > Wi-Fi > the Wi-Fi network you’re connected to, then turn off Metered connection.
  2. Ethernet: In Settings, select Network & internet > Ethernet > the network you’re connected to, then turn off Metered connection
  1. Cellular: In Settings, select Network & internetCellular, then turn off Metered connection.

Let me know if you have questions.

Neophyte

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6 Messages

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200 Points

I have done that, I checked in Windows and the connection isn't metered and doesn't have a data limit on it. What else do you think would cause this?

Brand User

Trend Security Expert

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110 Messages

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2.3K Points

Hi @woodsro0,

Trend Micro Security checks for scheduled updates every 3 Hours. 

You may also check this article: What updating your Trend Micro program means | Trend Micro Help Center

Can you provide the version of your Trend Micro Security before triggering the manual update and the version after the manual update?

Thank you.

 Superstar

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298 Messages

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7.3K Points

@woodsro0​ 

Use "Registry editor" from Windows and open these registries:

see if "Enable" is 1, "Delay" has a value ( I set mine to 45 sec) and "Interval"  has also a value  (Again, I set mine to 1800 sec)

To modify these values , you have to exit TM first.

(edited)

Neophyte

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6 Messages

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200 Points

@tm_karl​ 

Version before update is 17.8.1192

Version after update is 17.8.1192

Neophyte

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6 Messages

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200 Points

@claudiubotezatu​ 

Thank you, I went ahead and modified my values to match yours. On mine, the interval key was set to 108000 so not sure why that was, maybe that was the issue?

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