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Neophyte

Neophyte

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2 Messages

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170 Points

Sunday, April 28th, 2024 11:22 PM

The VPN problem is still there and needs a fix fromTrend

Its ok using wifi but shuts off all other access when using mobile app version is 11.2,?

Brand User

Trend Security Expert

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3 Messages

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110 Points

3 months ago

Hi @garymewett 

We already aware of this issue and our team is already investigating this issue. We will post a thread once everything has been fixed.

For Temporary Solution:

1. Please use Wi-Fi instead of Mobile Data

2. If you're using Mobile Data, please Turn-off Web Guard temporarily so you can access on the internet.

Thank you!

Neophyte

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2 Messages

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140 Points

3 months ago

I have this same problem with VPN turned on. 

Brand User

Trend Security Expert

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83 Messages

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1.7K Points

Hi @twinnie46,

Our team has rolled out the newest version of Mobile Security. Kindly update your app to version 11.2.1071 and verify if the issue has been resolved.

Hope this helps. 

Neophyte

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2 Messages

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170 Points

Its has been resolved, thanks for your support

Brand User

Trend Security Expert

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140 Messages

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3.3K Points

Hi @garymewett,

Thanks for confirming that. 

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