J
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, April 27th, 2024 2:33 AM

Trend micro mobile security

Hi, Over the last week when I open a program on my mobile, the program fails to start/download and crashes. With the message program fails to connect with the server.

this has occurred on my mobile and my daughters .

Apple phones - 15max

Trend has been used now for over a year or so without previous issue. 
Both phones work fine when I delete the Trend program.

Both phones work reasonably ok when operating with wifi.

Trend Micro Mobile Security

App version: 11.2.1070

Social Network Privacy pattern: 3.1.0.1058

Do Not Track pattern: 2.1.0.0

Brand User

Trend Security Expert

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37 Messages

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790 Points

3 months ago

Hi @jsgeorge3005 

Welcome to Trend Micro Community!

There is a possibility that your concern is the same with the current issue on going right now with the Web Guard features.

Please visit this link for any updates regarding this concern. 

Thank you!

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