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files in my vault

Hi, After the vault feature was removed, I was able to find my document. But for some reason, I cant open them. what can I do?  

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taking to long to open website

Not opening the following website at all and I know it works: dreamtreefamily.com

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cartella trend micro valut è sparita dal mio desktop con tutti i file

Stamattina come sempre quando sono andata ad aprire la cartella valut trend micro era sparita dal desktop con tutto il lavoro di un anno

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4

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2nd phone number Text

I just received my 2nd phone number. I can receive texts but cannot respond. Also I don't have the "FAQ" link on the 2nd phone number tab. Suggestions please.

Question

56

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Share your go-to tricks! What are your top 3 practices for keeping your wearables safe and sound?

As wearables boom, so do security concerns. Learn simple tips to keep your devices and data safe!

polls

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What does Unable to quarantine mean

Scan showed several threats 'Unable to quarantine' on a backup disc. How to respond?

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QR Code Scam: How do we stay safe? — Join the discussion!

  Trend Micro Community!   Ever wondered if that innocent QR code could lead you down a rabbit hole of phishing scams?  Let's chat about our encounters, trade tips on staying cyber-smart, and uncover the secrets to QR code safety!     Share Your Digital Detective Tips!  

Question

56

4

Please restart your browser

My PC boots very fast (7-8 sec) If I start browsing BEFORE Trend Micro icon appearing on taskbar, I get this warning (Please restart your browser) If I wait for TM to appear in task bat and only after I start browsing, I got nothing. Not a big inconvenience, but something to work about in next ver

Question

31

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Trend updated and closed my browser without warning

I have multiple devices on trend and it has done the same thing to each device (even using different web browsers).This time I happened to be completing a really important web form and it caused a lot of frustration, why the hell is Trend doing this?It's unacceptable behaviour, I never seen this beh

Question

14

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why can I not listen to my favourite programme RNZ?

When I go to this app it does not seem to be downloading the live data.

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18

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Trend Micro Maximum Security is slowing some of my applications/programs on my PC : Started with recent Windows 11 update (Few weeks ago)

Trend Micro Maximum Security is slowing some of my applications/programs on my PC. This problem started with most recent Windows 11 updates (Few weeks ago).  Here are some example of applications/programs affected : CCLeaner, File Explorer, Clear Event Viewer, SolSuite, etc... I have to stop T

Problem

924

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Downloading update

My husband has a paid up program to July 15, 2025 We want to add my computer to his program

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13

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I would like to cancel the ID-Protection I downloaded under the wrong pre-conditions.

I would like to cancel the ID-Protection I downloaded under the wrong pre-conditions. In your promo email from 30 Nov 23 you offered the ID-Protection without mention in any way that there is a monthly fee for it. Could you please cancel the promo subscription. Thank you.

Question

18

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Link phone to trend account

Add new phone to my network to make 6 devices.

Problem

21

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My app on Xiomi system

Hello, I would like to report that the app should not have this VPN system in the Brave browser, because when deleting the app in the background the VPN ends up disabling it and leaving me exposed to a malicious website, So make the app 100% compatible with browsers like Brave. And also in the part

Problem

22

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NON-STOP DAILY TREND MICRO POPUPS, MINIMISING GAMES, NO WAY TO TURN OFF, DO NOT SHOW AGAIN DOES NOT WORK (TREND=MALWARE)

No you cant just click the box that says "don't show this message again", you tick it and it comes back the next day. Learn your own software, or better yet - Fix it so its not so god damn invasive. For protection software, you use more cpu resources than an avg game running idle, you pester me NON

Problem

52

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Trend Micro slows down Canon scanning to o much

Hello, in the last 4 weeks my Canon flatbed scanner (Lide 400) has been unbearably slow (took 40 secs to display the scanned image). After trying EVERYTHING I solved the problem instantly after I switched off Micro Trend (Maximum) Security. Is this a known issue? ARe you able to solve it or should

Question

42

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Pay Guard and Microsof Edge

When I click on a link to Amazon, the Pay Guard dialog box comes up stating I should go to Pay Guard window. The problem is it just keeps doing it until I have to close Edge to get it to stop.   How do I turn off pay guard?  This is driving me nuts.  I am using Windows 11 and M

Problem

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How do I permanently turn off Trend "advertising" pop-ups?

It seems like Trend is constantly interrupting me with their own ads. Reminders to "protect another device" or other similar messages.  I want to turn this off PERMANTENTLY, not just temporarily, because it's driving me nuts.  I can't believe my anti-virus software is now spamming me with

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Trend micro security .. your special... don't change product logo means long time not change this emblem.. thankful

Like it ..Trend micro security .. your special... don't change product logo for long time not change this emblem.. thankful..

Idea

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