T
Neophyte

Neophyte

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4 Messages

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190 Points

Saturday, February 17th, 2024 2:54 AM

VPN

Smartphone VPN will be turned off I woke up in the morning and turned on the VPN. At noon, I turned it on and looked at it, but there was no pattern. I clicked on it and it was not turned on.

Brand User

Trend Security Expert

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93 Messages

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2K Points

2 months ago

Hi @t77bfp3ka 

To further assist you with your concern, kindly provide the following details.

Trend Micro product:

Trend Micro version:

Also make sure that the device does not have any other VPN application installed.

Neophyte

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4 Messages

 • 

190 Points

VPN Proxy One Pro

5.9.1053

No other VPN

Brand User

Trend Security Expert

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120 Messages

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2.5K Points

Hi @t77bfp3ka​, 

Thank you for providing the details, to troubleshoot it, possibly that there are some misconfigurations after the installation, you may consider checking these:

  1. Go to your device Settings.
  2. Go to Privacy > App permissions > Background apps > Let apps run in the background.
  3. Choose VPN Proxy One Pro from the list of apps, and make it is enabled.

If the same issue persist, consider re-installing your VPN proxy one application!

Hope this helps!

Neophyte

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4 Messages

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190 Points

This VPN. Can it only be executed under wifi? Although I am not using wifi and my telecom phone number has 5G, it can be turned on normally. But after a few days at night, the VPN will be turned off What is the reason. I would like to know

Brand User

Trend Security Expert

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71 Messages

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1.5K Points

 Hi @t77bfp3ka ,

Can you check if you have setup the "Power Saving" on your phone which is keeping the vpn from turning off automatically.

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