K
Neophyte

Neophyte

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1 Message

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100 Points

Sunday, February 11th, 2024 6:10 AM

Closed

Lost passwords

Password manager asked me to update my master password, there was no warning to accept or skip and now all my passwords are gone. Is there a way to reverse this or retrieve data lost? All my passwords gone! 

Neophyte

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3 Messages

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190 Points

4 months ago

ask Vanessa  she might have answer

Brand User

Trend Security Expert

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102 Messages

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2.1K Points

4 months ago

@kathyandrossoz 

First of all, we apologize for the inconvenience.

As per your query, only when the password was reset or forgotten will Password Manager purge the saved passwords and when that happens there's no way to reverse it and you have to re-save the passwords again.

Do you perhaps remember anything about the message that you've gotten beside asking to update the Master Password. Where did it came from or maybe a copy of the message.

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