1 Message


100 Points

Sunday, February 11th, 2024 6:10 AM

Lost passwords

Password manager asked me to update my master password, there was no warning to accept or skip and now all my passwords are gone. Is there a way to reverse this or retrieve data lost? All my passwords gone! 



3 Messages


190 Points

17 days ago

ask Vanessa  she might have answer

Brand User

Trend Security Expert


82 Messages


1.7K Points

15 days ago


First of all, we apologize for the inconvenience.

As per your query, only when the password was reset or forgotten will Password Manager purge the saved passwords and when that happens there's no way to reverse it and you have to re-save the passwords again.

Do you perhaps remember anything about the message that you've gotten beside asking to update the Master Password. Where did it came from or maybe a copy of the message.

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