D
Neophyte

Neophyte

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1 Message

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100 Points

Tuesday, February 13th, 2024 7:54 AM

Closed

VPN Pro Disconnecting

Repeatedly disconnecting by itself 

Brand User

Trend Security Expert

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86 Messages

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1.8K Points

2 months ago

Hi @donnaghanney,

Welcome to Trend Micro Home Users Community!

First of all, we apologize for the inconvenience.

However, for us to investigate this further, please provide the following information: 

  • Device used: 
  • Operating system version:
  • VPN app version:
  • Does there's another VPN app installed:

Looking forward to your response. 

Neophyte

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1 Message

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70 Points

Hi and thankyou

i am using an Apple iPad 5 iOS  VPN app version is the latest one that recently auto downloaded. It just will not stay connected. I am in Australia and unfortunately I am not very tech savvy so please make your answer as simple as you can. 

Brand User

Trend Security Expert

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93 Messages

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2K Points

Hi @ashbywg11,

Just for clarification, can you please confirm the Trend Micro VPN product that you're using? Is it the VPN Proxy One Pro or Mobile Security's Web Guard?

Can you also provide the exact iOS version of your iPad, you can follow the step below to get that information.

  1. Go to Settings
  2. Go to General
  3. Click on About

Kindly check if you have any other VPN applications installed on the iPad besides Trend Micro that might conflict.

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