E
Neophyte

Neophyte

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1 Message

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100 Points

Friday, February 16th, 2024 11:45 PM

Closed

Removing devices

I’ve got about 10 devices that I cannot remove. These are not the primary account devices. Why can’t I do this?

Further to this, these devices are Amazon echo dots. The dots had a factory reset and no longer connect to internet. I do not have a notification to allow access to the internet. 

Hustler

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44 Messages

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1.7K Points

2 months ago

I hope you get an answer. I have at least 1 'device' I can't get rid of nor change most anything. I know my computer is compromised.

Brand User

Trend Security Expert

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93 Messages

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2K Points

2 months ago

Hi @emilycornes 

If this is in regard to Home Network Security, you can try the following steps to add the devices to the Unmanaged Device list

How to exempt devices in Trend Micro Home Network Security | Trend Micro Help Center

If you're referring to a different product kindly provide the following information so we can further understand and assist with the issue

Trend Micro Product:

Trend Micro Version:

Error message (if any):

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