Neophyte
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1 Message
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100 Points
Removing devices
I’ve got about 10 devices that I cannot remove. These are not the primary account devices. Why can’t I do this?
Further to this, these devices are Amazon echo dots. The dots had a factory reset and no longer connect to internet. I do not have a notification to allow access to the internet.
pris_il_humbrdr
Hustler
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44 Messages
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1.7K Points
5 months ago
I hope you get an answer. I have at least 1 'device' I can't get rid of nor change most anything. I know my computer is compromised.
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tm_chard
Trend Security Expert
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115 Messages
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2.4K Points
5 months ago
Hi @emilycornes
If this is in regard to Home Network Security, you can try the following steps to add the devices to the Unmanaged Device list
How to exempt devices in Trend Micro Home Network Security | Trend Micro Help Center
If you're referring to a different product kindly provide the following information so we can further understand and assist with the issue
Trend Micro Product:
Trend Micro Version:
Error message (if any):
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