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why is my trend micro device security showing up as free version saying i need to upgrade it to use features

it says that my account is running free version of device security but i purchased a card from jb hifi and put the infornmation in when signing up but it is only letting me use free features

Problem

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Websiten mit sexuellen Inhalten

Ich war am Anfang begeistert was die App alles anbietet und hab die Premium Version bezahlt. Als ich dann aber auf dem Handy meines Sohnes es testen wollte, ob wirklich sexuelle Websiten gesperrt sind, stellte ich leider fest, dass diese Funktion absolut nicht funktioniert. Ohne weiteres sind Pornob

Problem

156

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Inquiry Regarding Partnership Availability with Ethiopian Company

Dear Trend Micro Partnerships Team, My name is Natnael, and I represent Irack IT Solutions, a leading IT company in Ethiopia. I am eager to know if there are any potential partnership opportunities available with Trend Micro for Ethiopian companies. I would greatly appreciate any information regard

Question

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Firefox and TrendMicro toolbar not working

Running Firefox 124.0.2 on W11Pro 23H2 and have TrendMicro Max Sec v17.8.1192 installed All working ok on Edge but not on Firefox. Clicking on the toobar icon merely states Install the latest version of Trend Micro Maximum Security now To enhance your protection, Trend Micro reco

Problem

51

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Trend autorenewal

Autorenewal takes the money ok. I’m happy with that but the only way I seem to be able to activate the renewal on IOS is to remove the app and reinstall it. Access from within the trend app is confusing and doesn’t seem to work for me.

Problem

48

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VPN

I want to block any kind of vpc from a computer, how can I block or turn off the vpn access on an user endpoint by applying policy?

Question

33

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Trend Micro Protection for Windows 10?

Is there a Trend Micro Protection for Windows 10?

Question

63

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App not availble

Trying to download new subscription to replacement iPad and it redirects to App Store which says app not available in my country. I have downloaded to my iPhone and android without problem

Question

18

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Misleading and false advertisement

You are guilty of misleading and false advertisement your security defined as maximum security is literally your security with the less security maximum implies has more not has less

Problem

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TXOne StellarOne - CVE-2024-3094 Affecected?

All:   Is the TXOne StellarOne VM based on a GNU/Linux distribution affected by CVE-2024-3094 (libxzma?)       Does anyone know what Distribution upon which the VM is built? {RHEL/CentOS/Fedora/RPM-Based, Debian/Ubuntu, Other.}     Does anyone know the major

Question

170

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I want to stop all notifications except critical ones. I dont want to use mute mode. A permanent stop. Is this possible?

On windows 11 and 10 on different PCs in my household. I have been using Trend Micro for a day and it's already melting my brain with the amount of pop ups. I don't care about how many times you have intervened on my behalf. It's like a needy child wanting to show me every macaroni picture they ha

Problem

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I like to update Trend in this loptop because it look like has not protection

I am paying for this service, and I do not see it is working. Then I guess it needs an update.

Question

30

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VPN

still the same. VPN will be turned off

Question

35

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Multiple Windows Opening in Edge and Google

I was getting multiple windows open on some website like Bank of America and Amazon. This only started happening recently. At first I thought it was a virus but after much testing and making changes I discovered it was Trend Micro Password Manager causing this to happen if you install the manager ex

Question

59

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Trend Micro ID Protection March 2024 Release

  Trend Micro Community!   Exciting News: Trend Micro ID Protection latest update is Here! Enhance your identity security with the latest features in Trend Micro ID Protection. Explore the release notes for a comprehensive overview. Your safety is our utmost priority!     B

Announcements

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Does Trend Micro Antivirus provide specific optimizations or compatibility settings for Intel Core i7 laptops?

Hello fellow Trend Micro Community members, I recently purchased a new laptop equipped with an Intel Core i7 processor, and I'm currently in the process of setting up Trend Micro Antivirus for my system. As I'm keen on maximizing both the security and performance of my device, I wanted to inquire i

Question

67

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Does password manager even work>

This thing has been on my computer for awhile. Thought I would try it.  Didn't work - there is limited if any info on how to start it, only a worthless video.   I put in a ticket and they asked for a bunch of info.  didn't have time to do that was yesterday.  today I fired

Question

37

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how can I protect network drive

how can I protect other folders than c:

Question

50

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where do I find system tuner

I had trend micro system tuner installed on my phone. I broke my phone and sent it to get repaired.  When I got my phone back  system tuner was missing.  I reinstalled trend micro but now I can't find system tuner

Question

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