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Hi ernielandry, you can try out the guide below on how to remove the pop-ups. By the way, may I also ask what browser you are using?Removing unwanted pop-up messages
how to stop popups in win.10
have set block all popups to highest level @no change especially in facebook
Question
No worries Terry. If it ever comes up again please let us know. Hopefully you can finally enjoy the rest of the week :)
Trend Micro error message
On my new install of Trend Micro I started getting the following error message after two days: " You cannot get started on this until you have finished receiving an update or running a scan. Please try again later." The program will not let me run a scan. It just keeps giving me the same error messa
Question
Hi terryhottman,Welcome to the community!I checked on our records and it turns out that you just recently contacted us about this case. Reference number: 1-1-1110562624.It seems that the case was actually resolved at the end of the call. Would y
Trend Micro error message
On my new install of Trend Micro I started getting the following error message after two days: " You cannot get started on this until you have finished receiving an update or running a scan. Please try again later." The program will not let me run a scan. It just keeps giving me the same error messa
Question
Welcome to the community @veit.vosshage!I think you are referring to the SIM Lock feature. For the unlock key, you can actually just visit the Lost Device Protection Portal website and sign in to your account. No need for access to your emails, just
Mobile Security - password
Mobile Security app for Androids phone does not allow password changeThe mobile security app does not relate to the regular Trend 'My Account' password and does not allow a password change.
Problem
Hi Barbeerian, I removed the email address from your original post to protect your personal information. Please refer to the thread below how to fix the problem you have encountered with the Trend Micro program: https://en.community.trendmicro.com/tm
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 27: We've now released an automatic update that resolves the error messages encountered by some users during update. This update will restart the Trend Micro program and then restart your computer. After restart, you can confirm that the update has been applied by: Opening your Tre
Article
Hello pdmcln and welcome to community! We would just like to clarify the problem that you are having. Can we have a screenshot of it on this thread so we can check the problem? If possible, can you please open the Trend Micro Security progr
On rebooting I get the message that Trend Micro has encountered a problem and is disabled. When I reboot again the same message comes up.
On rebooting I get the message that Trend Micro has encountered a problem and is disabled. When I reboot again the same message comes up. This is on an HP laptop running Windows 10. Trend Micro Maximum Security.
Problem
Hello harwoodmike, Thank you for posting your concern here and welcome to TrendMicro community.Sorry for the late response on this thread. And let me assistyou regarding this concern. May I know what type of backup driveare you referring to? Is
How do I stop trend micro antivirus for Mac from scanning my backup drive
Smart Scan just taking too long to scan i.e. 3 or more hours. In the files not scanned window I have added my backup drive but it is still being scanned.
Question
Hi steveawicks,We are glad to assist you on this. Should you have further concerns, please do not hesitate to post again and we at the community will be glad to assist you on it.Have a great week! :)Trend Micro Home Users Community
Trend Mobile Security disconnecting bluetooth
My Samsung Galaxy S8 is having its bluetooth connection with my Garmin Fenix 5s watch constantly disconnected by Trend Mobile Security App and it is very annoying as I want it to be constantly connected. I can't see anywhere in the settings that allows you to setup what apps it blocks the bluetooth
Problem
Hello steveawicks and welcome to the Community!It is possible that your Trend Micro Mobile Security System Tuner's Just-a-phone mode or Auto Just-a-phone mode is turned on. Just-a-Phone Mode can help keep your mobile device going
Trend Mobile Security disconnecting bluetooth
My Samsung Galaxy S8 is having its bluetooth connection with my Garmin Fenix 5s watch constantly disconnected by Trend Mobile Security App and it is very annoying as I want it to be constantly connected. I can't see anywhere in the settings that allows you to setup what apps it blocks the bluetooth
Problem
Hello thomas.willis,Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.Can you tell us more about your issue? Please provide us with the websites that you're having problems with so we can start with
1 of my accounts will not allow me to open w/o password manager, the other will. Why is that?
Why does this work on some passwords, but not on others?
Question
Hi adamsullnyc, It's possible that you encounter an adware. The possible instance for this is if you have recently downloaded an application/program or email and you allow permission for it to be installed.Can you please check the following 4 fo
Keep getting "Trend Micro Antivirus has blocked these websites" notifications.
Today I am suddenly getting repeating notifications of the same website (or similar sites) being blocked. The pop-up says "Trend Micro Antivirus has blocked these websites" and keeps showing addresses with the same domain. I'm attaching a screen shot of the "Unsafe Websites Found" log. Here are my s
Problem
Hi paulacathreen,Sorry to hear about that.Please try to check the affected browser if there are browser extension or add-ons that you don't use or do not know about and please remove it if necessary.Please let me know how it goes.Regards,Pat
Keep getting "Trend Micro Antivirus has blocked these websites" notifications.
Today I am suddenly getting repeating notifications of the same website (or similar sites) being blocked. The pop-up says "Trend Micro Antivirus has blocked these websites" and keeps showing addresses with the same domain. I'm attaching a screen shot of the "Unsafe Websites Found" log. Here are my s
Problem
Hello Paul Moffat,Welcome to the Community!Good question, here you go Paul. Installing Antivirus for MacRegards,Pat
Mojave support
As Mojave is now in the 9th beta release, Is there support for these Mojave public betas?
Question
Hello ghorwith,Welcome to the Community.macOS Mojave isn't supported yet in the latest version of Trend Micro Antivirus for Mac since it is still in it's beta phase. Once it is officially released, then we will definitely provide support to it. We're
Mojave support
As Mojave is now in the 9th beta release, Is there support for these Mojave public betas?
Question
Hi mkhairulhazim,We're sorry to hear about your experience.Have you tried to use the Trend Micro Mute Mode feature? If not yet, here's how:Using the Mute Mode feature of Trend Micro SecurityLet me know how it goes.Hope this helps.~Iya
Make a notifications settings section
Make a notifications settings section, So i can mute the notifications atleast. I was playing a game and the notification minimized my game and got me killed. Absolutely ruined my day.
Idea
Hi casataylor, Thank you for posting your question here and welcome to Trend Micro Community!I was able to check the website that you are telling us and I also check it on our sitesafety website. Upon checking the rating of the website it is saf
fraudulent site
A UK site that is not blocked is clearly fraudulent.A quick check of the net reports dozens of people including myself. Usually the product never received. One report of a 35 UK pound cost being charged at 3500 UK pounds.Emails are NEVER replied too. A recorded message constantly ( American accent)
Question
Hi @chris and welcome to the community!Please disregard the email notification since you have already activated all your license. You can also unsubscribe from this email notification by following the steps on the article below. Pleas
Email erroneously warning about un-activated products
I recently installed Antivirus Plus Security on 5 computers. Installs went as usual. A week later I received an email for each computer saying that the product was not activated. I re-checked -- they are all activated. Ignore the emails? Thanks for the help. Chris Burke
Question
Hi vesel74,Welcome to the Trend Micro Home Users Community!Just want to clarify your concern for posting here, you may simply reply to this thread for the complete information so we can assist you better.Thank you and have a great day!- Reine
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