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That's good to hear, brotea13.If you have experienced this again, feel free to reply to this post.~Pia
The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it.
The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it. its geting really annoying, almost to the point i want to uninstall and cancel my service with you. please help me to be able to stop this thing.
Problem
Hello rlong7!Thank you for letting us know your concern. The first thing that you may try to perform to fix the problem is that, you may delete all the files inside the debug folder. Then if it still consumes a lot of space, you may perform the
debug file using all my space on my harddrive
After extensive search to find why my harddrive continually fills up every day, i have discovered that the debug folder in the program files/trend micro folder has at last look over 108 GB of used space.this is crazy, how do i fix this issue?
Problem
Hello @rockin_wizard,Thank you for posting your concern here and welcome to the community!As what we can see here on our end, you already contacted our Email Support. I do suggest you to wait within 24 hours for the response of our email support team
Auto-renewal is robbery
My subscription has just auto-renewed which i'm sure i disabled. I would like a refund because i object to paying almost three times the sum for auto-renewal compared to buying a new download. It is a con. If my refund request is denied you will never have my custom again and i will contact all the
Question
Hi dr,We will be waiting for the blue screen error message regarding your concern.We are still unsure regarding the relation of the computer driver and Facebook website or if another software is being run on the background that you are not aware of a
Running Windows 7 on Dell XPS - Trend Micro AnitVirus+ My computer has been crashing while I am scrolling around on Facebook - nothing comes up on a scan
Problem
Hi @kent and welcome to the community!Thank you for posting your concern here. Upon checking with the support team, you are currently in contact with our chat support engineer regarding this concern. Please refer to the Chat Session Reference Number:
Emails from a known safe source are being blocked on one computer but not so on another computer with same product
I have two family computers with same Max Sec product, one stops e-mails from a known safe source the other doesn't. I want both to allow. What do I do?
Question
That is excellent news! For any other thoughts or inquiries please let us know!
For OS X the latest version of software does not work with High Sierra. What is the fix?
For OS X the latest version of software does not work with High Sierra. What is the fix?
Problem
Hi joephan,It is good to know that Trend Micro Security 2020 beta is working fine. Feel free to explore new features such as Fraud Buster and Trend Micro Security for Edge. We would also love to receive bugs and issues for product improvement before
Installed Trend Micro Security 2020 Beta without any problem
I have Installed Trend Micro Security 2020 Beta without any problem.It seems to scan the PC faster and catched un-invited invaders.
Praise
Hi metronz,I'm sorry to hear about this experience. May I please know if you're not able to open those PDF files as well? Kindly try running the hotfix from this link:Unable to open PDF files when Trend Micro Security software is enabled.An
Trend is preventing me from saving excel and word files as pdf in google drive file stream
Recently installed version 15.0 of Trend Micro Internet Security on an HP laptop and now I am unable to save Excel or word Docs as a pdf in google drive file stream. When I disable Protection against Virus's and Spyware I can save them as pdfs again. I have added the Google drive directory to
Problem
Hi mrk_aldridge,Please make sure that the Windows Installer service is running.Also, kindly follow the steps below to enable hidden administrator account before installing the program:1. Right-click the Windows icon, then click Command Prompt (A
Unable to install latest version of TM Max Security (2018)
I have a Win 8.1 laptop that was running TM Max Security but is not able to be upgraded to 2018. The install hangs at the first step of Checking the Computer. Installing both the TM permissions and remove remnants utilities have been performed. Windows Defender is turned off as well as UAC.TM was co
Problem
Hi ernielandry, you can try out the guide below on how to remove the pop-ups. By the way, may I also ask what browser you are using?Removing unwanted pop-up messages
how to stop popups in win.10
have set block all popups to highest level @no change especially in facebook
Question
No worries Terry. If it ever comes up again please let us know. Hopefully you can finally enjoy the rest of the week :)
Trend Micro error message
On my new install of Trend Micro I started getting the following error message after two days: " You cannot get started on this until you have finished receiving an update or running a scan. Please try again later." The program will not let me run a scan. It just keeps giving me the same error messa
Question
Hi terryhottman,Welcome to the community!I checked on our records and it turns out that you just recently contacted us about this case. Reference number: 1-1-1110562624.It seems that the case was actually resolved at the end of the call. Would y
Trend Micro error message
On my new install of Trend Micro I started getting the following error message after two days: " You cannot get started on this until you have finished receiving an update or running a scan. Please try again later." The program will not let me run a scan. It just keeps giving me the same error messa
Question
Welcome to the community @veit.vosshage!I think you are referring to the SIM Lock feature. For the unlock key, you can actually just visit the Lost Device Protection Portal website and sign in to your account. No need for access to your emails, just
Mobile Security - password
Mobile Security app for Androids phone does not allow password changeThe mobile security app does not relate to the regular Trend 'My Account' password and does not allow a password change.
Problem
Hi Barbeerian, I removed the email address from your original post to protect your personal information. Please refer to the thread below how to fix the problem you have encountered with the Trend Micro program: https://en.community.trendmicro.com/tm
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 27: We've now released an automatic update that resolves the error messages encountered by some users during update. This update will restart the Trend Micro program and then restart your computer. After restart, you can confirm that the update has been applied by: Opening your Tre
Article
Hello pdmcln and welcome to community! We would just like to clarify the problem that you are having. Can we have a screenshot of it on this thread so we can check the problem? If possible, can you please open the Trend Micro Security progr
On rebooting I get the message that Trend Micro has encountered a problem and is disabled. When I reboot again the same message comes up.
On rebooting I get the message that Trend Micro has encountered a problem and is disabled. When I reboot again the same message comes up. This is on an HP laptop running Windows 10. Trend Micro Maximum Security.
Problem
Hello harwoodmike, Thank you for posting your concern here and welcome to TrendMicro community.Sorry for the late response on this thread. And let me assistyou regarding this concern. May I know what type of backup driveare you referring to? Is
How do I stop trend micro antivirus for Mac from scanning my backup drive
Smart Scan just taking too long to scan i.e. 3 or more hours. In the files not scanned window I have added my backup drive but it is still being scanned.
Question
Hi jtwoerner,Welcome to the Trend Micro Home Users Community. Try to follow the steps to this guide - "Protection Disabled" error message appears when opening the main console of your Trend Micro Security program, let us know if you'r
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I keep getting a note that trend micro is disabled. I restart and within a few minutes it reappears. How do I get it fixed?
Lenovo Yoga model 80V5.
Problem