Trend Micro error message

Question

On my new install of Trend Micro I started getting the following error message after two days: ' You cannot get started on this until you have finished receiving an update or running a scan. Please try again later.' The program will not let me run a scan. It just keeps giving me the same error message.

tm_jb · Answer

Hi terryhottman,Welcome to the community!I checked on our records and it turns out that you just recently contacted us about this case. Reference number: 1-1-1110562624.It seems that the case was actually resolved at the end of the call. Would you mind confirming if everything is good to go?

terryhottman · Answer

Yes it seems to be working now. However, when I ran another scan the program froze at 74% completion which seemed to be the underlying problem. I found a way to force the program to stop the scan and complete the updates needed after the program was installed. So far, that seemed to solve the problem of freezing during scans.

tm_jb · Answer

Thanks for letting us know what's going on. Would you mind letting us know what particular file is it stopping at? Any screenshots would help out since there is a possibility that this could be an on-going issue we are currently experiencing. If the scan is stopping at a file called PwmSvc.exe then it would confirm our suspicions. If you have anything else in mind please let us know Terry. Thanks!

terryhottman

Trend Micro error message

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