3 Messages
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150 Points
Mobile Security - password
Mobile Security app for Androids phone does not allow password change
The mobile security app does not relate to the regular Trend 'My Account' password and does not allow a password change. My particular issue is, that I have a 2 Sim phone and when my data Sim changes, Trend locks the phone as presumed missing. I was under assumption that my recently changed password was the same for Mobile security. I needed to use the option to unlock my phone via emailed unlock key, which is an issue if one does not have access to email at the time (happened to me). Mobile Security does not allow for a password change and does not automatically change when the main password is changed.
The mobile security app does not relate to the regular Trend 'My Account' password and does not allow a password change. My particular issue is, that I have a 2 Sim phone and when my data Sim changes, Trend locks the phone as presumed missing. I was under assumption that my recently changed password was the same for Mobile security. I needed to use the option to unlock my phone via emailed unlock key, which is an issue if one does not have access to email at the time (happened to me). Mobile Security does not allow for a password change and does not automatically change when the main password is changed.
veitvosshage
3 Messages
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150 Points
8 years ago
Mobile Security App unable to change password
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tm_jb
Prodigy
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166 Messages
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3.4K Points
8 years ago
I think you are referring to the SIM Lock feature. For the unlock key, you can actually just visit the Lost Device Protection Portal website and sign in to your account. No need for access to your emails, just sign in and you will see your device and under "details" it will show you the unlock key.
Here is another useful guide: Using the Lost Device Protection feature in Mobile Security for Android
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