Trend is preventing me from saving excel and word files as pdf in google drive file stream

Question

Recently installed version 15.0 of Trend Micro Internet Security on an HP laptop and now I am unable to save Excel or word Docs as a pdf in google drive file stream.  When I disable Protection against Virus's and Spyware I can save them as pdfs again.  I have added the Google drive directory to the exceptions list (which solved my problem of not being able to save updated file versions) but has not solved the PDF issue.  Google Drive version is Version: 29.1.85.2056

tm_pia · Answer

Hi metronz,I'm sorry to hear about this experience. May I please know if you're not able to open those PDF files as well? Kindly try running the hotfix from this link:Unable to open PDF files when Trend Micro Security software is enabled.And let us know how it goes.~Pia

metronz · Answer

Thanks for your reply.  Unfortunately this hasn't resolved the issue and now I can no longer save changes to files ie word docs as when I try and save it makes the file read only so I have to save as a new file each time.

tm_pia · Answer

Sorry for this inconvenience, metro.nz.

I will endorse this case to one of our senior engineers.

Please expect an email within 10-15 minutes for more details of the escalation process.

We can continue our conversation through it.

~Pia

jlfletchall · Answer

Unfortunately I just discovered i have the same issue , been fighting this for 2 weeks now. Any fix yet?

tm_cha · Answer

Hi jlfletchall,Welcome to Trend Micro Community!I'm sorry to hear about your experience. Have you tried to run the hotfix from this link? Unable to open PDF files when Trend Micro Security software is enabledIf not, please do so and let me know how it goes.~Cha

kevinkretovics · Answer

I'm running into a sharing violation with TM turned on but everything saves just fine when it's turned off.

jlfletchall · Answer

Where did you go to turn it off?

jlfletchall · Answer

Where did you go to turn it off?

kevinkretovics · Answer

Right-click the icon in the icon tray, then uncheck 'Protection Against Viruses & Spyware'. That disables the Trend Micro anti-virus software, which is not what we should need to do for this to work. I'm on chat with support right now.

jlfletchall · Answer

Gotcha,  i’m Already doing the same thing. Thanks

robert_walsh · Answer

same issue for me

metronz

Trend is preventing me from saving excel and word files as pdf in google drive file stream

tm_pia

metronz

tm_pia

jlfletchall

tm_cha

kevinkretovics

jlfletchall

jlfletchall

kevinkretovics

jlfletchall

tm_cha

kevinkretovics

robert_walsh

tm_pia

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