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Vault Passwords when using multiple computers
I use Trend Micro across several computers and use the Vault on each of them. To date I have used the same Vault password on all computers. If I report one computer stolen, Trend Micro asks for my email address and vault password, but does not seem to ask which computer vault I wish to seal.If
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Answered
• PC Security
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Mozilla Firefox browser securiy & protection
Seeing that TM offers no appropriate cyber security for Mozilla Firefox, which competitor's product do you recommend for Mozilla Firefox Windows 10 users ?
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Answered
• PC Security
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It's Game Time: Guess the Word!
What's up, Trend Micro Community?! Last month, we spotted red flags in the Spot the Scam games and shared our best practices with our fellow community members. In this month's Community Game Time, we will keep your thinking juices flowing with Word Puzzles. Join, play, and l
Announcements
• PC Security
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Trend Micro Internet Security 2022 freezes my computer.
Hello,There is a serious problem with the 2022 version (17.7), I cannot use my computer anymore.Once Trend Micro Internet Security 2022 starts the computer freezes; I have to unplug it, restart in safe mode with network support.In safe mode Trend Micro Internet Security 2022 does not start, that's h
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• PC Security
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Samsung galaxy note 9 doesn't connect
I have a Samsung Galaxy note 9, when I try to connect the vpn it says download certificate and it won't do anything else.
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Answered
• Mobile Security for Android
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Information needed to optimize computer
For about two months now I have been getting the message (following a scheduled scan): " Unable to contact Trend Micro for information needed to optimize the computer. Please try again later". I try later and get the same message?? Any suggestions on how to trouble shoot this situation?
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• PC Security
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Publicidad en programa
Compré está licencia hace tiempo y resulta que ahora cada vez que escanea aparece publicidad lo cual no me parece ya que pague por la suscripción de anual quisiera que me puedan solucionar este inconveniente de lo contrario necesito la devolución de mi dinero no quiero que me aparezca publicidad.
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Resolved
• Mobile Security for Android
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Email problems
I use Thunderbird as my email client. The email reply or forward is stopped and cannot proceed. In looking for a cause, it was suggested that the Trend anti virus may be preventing the sending of large files or responses (forward or reply. How do I correct this?
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• PC Security
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Crypto Scams of the Week: MetaMask Phishing and Sextortion Attempt
Cryptocurrency investment is at its peak and everyone is curious and interested to put their money into it. With that in mind, It's vital to have a clear picture of what the scammers are up to. Here's what our Trend Micro Check Team found this week. MetaMask Phishing Netizens ha
Article
• PC Security
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This app is in constant battle with my Duckduckgo "tracker blocker"
My Duckduckgo has an "app tracker blocker". It blocks apps for hiding in other apps and mining my data and personal information. Here is the rub... Google is fair and square imbedded in Trend and when Duckduckgo blocks it, Trend turns it off. Now I know Trend is supposed to be able to do the same
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• VPN Proxy One Pro
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iPhone indicates you contact Facebook and steal my data.
I couldn’t be any clearer, I read enough posts to know I’m canceling my subscription. If you’re watching out for me, who’s watching the watchers?
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Resolved
• Mobile Security for iOS
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Mobile Security
I have previously had a copy of Mobile security on my Iphone 11. It expired a few weeks ago. I have registered a new copy of Personal Mobile Security for my Iphone 11 on the Trendmicro website and received a confirmation by email although the confirmation said the program had exp
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• Mobile Security for iOS
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unwanted tabs opening
I normally use Brave as my browser but also use some Chrome when I need access to certain sites. Recently, in the last month I have had an extra tab or two open when I go to certain sites, i.e. Ebay, Fox News, Wiki, etc. This does it in both browsers. When I went to the web, most sites say it is mal
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• PC Security
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Phone shuts down every night
Since ugdating my TM subscription my Samsung S8 totally shuts down overnight. In the morning it says it's "encrypted for my protection" and I have to restart it.
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Answered
• Mobile Security for Android
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Top Scams and Phishing Schemes of the Week: Netflix, T-Mobile, Amazon, Costco, Louis Vuitton, and Ray-Ban
Every day, there are emerging scams and schemes that may attack us. You have to be one step ahead of these scammy neighbors. This week, Trend Micro Check found a whole lot of scams you need to watch out. Netflix Scammers pretend they are Netflix by claiming there a
Article
• PC Security
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My laptop was just returned from Geek Squad after they installed a new fan. Now I cannot use Pay Guard until it is reactivated.
How do I reactivate my Pay Guard protection?
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• Home Network Security
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Nothing but problems with phone now I have app
Telstra recently recommended trend Micro and help me put it on my phone since then I’ve had people who cannot contact me because they can’t get through, emails never arrive though I’m expecting them and my messages when someone send me one it says I have my notifications turned off. I’ve had nothing
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Answered
• Mobile Security for iOS
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Security
I know who is causing your security problems let's work together and get him for the chaos he is doing to your business
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Resolved
• Mobile Security for Android
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"Mobile security is protecting" message blocks me from typing
Hi there This is really frustrating. The above mentioned message keeps popping up every time I open an app and it forces me to wait for it to disappear before I can type. I've checked the mobile security app notifications and it doesn't give an option to remove the motivations.
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Resolved
• Mobile Security for Android
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Problem with WIFI-Protection OSX Monterey
I have the wifi protection installed however when trying to add a "VPN always on " for the Ethernet its not activating. The wired connection comes up as %%PWP_WIRED_SSID. It allows me to save it but its not activating the VPN on it automatically . Manually is fine
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• VPN Proxy One Pro