Q
Neophyte

Neophyte

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1 Message

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100 Points

Wednesday, December 27th, 2023 4:59 AM

Closed

Install wants restart after restart after restart after restart...loop

after an update ,trend micro wanted to restart. now its in an endless loop wanting a restart after a restart and continues. I have deleted everything associated with trend micro but, when i go to reinstall it...it asks for a restart over and over again. if anyone has any ideas besides not using trend micro anymore..let me know please.

Thank you

Brand User

Trend Security Expert

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76 Messages

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1.7K Points

5 months ago

Hi @@quesdanthegreat,

Welcome to the Trend Micro User Community!

The reason it continues to prompt you to restart your device could be due to remaining files from the previous version of Trend Micro. You can use the Trend Micro Remnant File Remover Tool to eliminate these remnants from the old version.

After using the remnant file remover tool, feel free to download a fresh installer from this link.

Hope this helps!

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