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Neophyte
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1 Message
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100 Points
Renewal date not updating on app
The date on app for renewal is not updating from Oct 2023 to Oct 2024 despite updating from the “renew/activate” selection.
Neophyte
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1 Message
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100 Points
The date on app for renewal is not updating from Oct 2023 to Oct 2024 despite updating from the “renew/activate” selection.
tm_carlo
Trend Security Expert
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236 Messages
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4.8K Points
7 months ago
Hi @chrisbyrne101 ,
Welcome to Trend Micro Users Community!
The expiration date may be different between the main console and the Trend Micro account because the program's subscription information takes 24 to 48 hours to update. If the said time range has already passed, you may compare the serial number on your Trend Micro Main Console and on the Order Confirmation Email. Kindly follow the instructions below:
I hope this helps!
2
jolliffe1
Neophyte
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1 Message
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70 Points
7 months ago
Same problem with both iPhone and iPad. Happened last time I’m over it. Shouldn’t be this difficulty
1
0
clarie62
Neophyte
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2 Messages
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90 Points
7 months ago
It says if I sign out it will delete my account
HeLp
1
0
clarie62
Neophyte
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2 Messages
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90 Points
7 months ago
It says if I sign out it will delete my account
HeLp
1
0