Hi Tom, we appreciate your feedback!I already forwarded the situation to our related Team and to prioritize for future releases. Thank you!Trend Micro Home Users Community

Hi @ynelson374, I understand your frustration.We assume that there might be a possible damaged files on the program itself, resulting in this Trend micro solution platform terminated unexpectedly problem. For your issue, I think reinstalling our prod

We're sorry for the late reply. Since you're a valued subscriber of our premium support service, we would like to directly pass this issue to our premium support center. Our staff from the premium support service center will assist you as soon as pos

Thanks for your reply. We're sorry we cannot help you here as solving this issue in community would take much longer. According to your description, we have passed this issue to our support center already, and a member of our support center will cont

Sorry for the inconvenience caused. We've checked our trouble ticket system, and it seems that our chat center contacted you already! As the latest mail mentioned, please reply to the "email" containing the screenshots that we need to troubleshoot th

Hi there -- koobface is a malware targeting Facebook users, and will mainly collect your personal information. The malware is spread via Facebook private messages, status updates, etc. with an URL to click on. Upon clicking, a request to install an e

Thank you for reporting this issue. We have reviewed your issue and based on your problem description, we have a support article about this situation that might help you:“Protection Disabled ... Restart Required” still appears when opening the main c

Thank you very much for being a long-time Trend Micro product user! For you issue, Trend Micro Maximum Security only blocks websites that are categorized as malicious by our website filtering engine. I just ran a check, and Coupons.com is categorized

Hi @sonic_force, I understand your frustration. After upgrading to the latest version, you should receive the following message: "Would you like to move files currently stored in an older version of the Trend Micro Vault to the new one?", and reset y

@Amir Thanks a lot!@dwinborne Thank you very much for being a long-time Trend Micro product user! As @Amir mentioned, auto renewal active on license not on devices. Here's a useful document that should be helped. You could check the current status of

Thank you for being our premium support service subscriber!For your Pop-ups question, as you're a valued subscriber of our premium support service, we suggest calling the 24x7 Premium Service hotline directly to speak to someone live, who is also equ

Hi @julie.lokan, thanks for trying our new Community! We have a support article about this error that should help you:"Unable to download an update - Could not connect to the update server" error message appears when updating Antivirus for MacAlso, t

Hi Tom, thanks for helping out!Hi @kwilburn55, thanks for trying our new Community! For your issue, "Yahoo! Powered" is one of commonly called potentially unwanted applications (PUA). It's typically bundled with other freeware, and installed as an op

@Amir Thanks!@interran As Amir said, the site you're trying to reach seems to be out of service. If Trend Micro blocks a web site, you will get a clear message that the website is blocked by Trend Micro Security. The URL provided by Amir is for check

Hi @dennis.toona, thanks for your reply!It's so nice to hear that you've fixed the problem, and we are sorry that the solutions we provided didn't work. Please do not hesitate to ask questions or report product issues in the community in the future.

Thank you for asking in our new support community! Data Theft Prevention feature prevents sensitive personal information which you saved (such as credit card numbers, email address, phone number) from being sent to a website or via email by accident.

Hi @alralph, we totally understand your frustration.For your issue, using the serial number to activate a wrong Trend Micro program can also result in this issue. Serial numbers follow a different format for each program depending on how you acquired

Hi @k.f.oliveri, we totally understand your concerns.To answer your question, the reason behind this is because those file/s needs permission before your Trend Micro Antivirus can delete them or maybe those threats might be attachments in your email.