Hi @alralph, we totally understand your frustration.
For your issue, using the serial number to activate a wrong Trend Micro program can also result in this issue. Serial numbers follow a different format for each program depending on how you acquired the serial number.
Please check your serial number format and download the correct installer file by clicking on the program below:
tm_l
Veteran
•
1.3K Messages
•
16K Points
7 years ago
For your issue, using the serial number to activate a wrong Trend Micro program can also result in this issue. Serial numbers follow a different format for each program depending on how you acquired the serial number.
Please check your serial number format and download the correct installer file by clicking on the program below:
Maximum Security (Serial Numbers starting with "X")
Installing Maximum Security 2017
For Internet Security (Serial Numbers starting with "P")
Installing Internet Security 2017
For Antivirus+ Security (Serial Numbers starting with "A")
Installing Antivirus+ Security 2017
If the problem persists, please provide a description or picture of the error message( if there's any), we'll be glad to assist you. Thank you.
Trend Micro Home Users Community
0