3 Messages
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140 Points
Web access schedule randomly starts blocking at the wrong time.
Hi, I'm running a web access schedule on my son's Windows 10 laptop that he uses for school. We're finding it randomly but regularly starts blocking at allowed times, and allowing at blocked times.
This happens unpredictably but averaging about twice per week. If I disable then re-enable parental controls, it starts doing the correct thing. Then a few hours or days later, it suddenly starts blocking at the wrong time.
This is quite an issue because it has prevented him from doing required work in class, and it also would allow him to use his laptop at night. In short, Trend Micro is not only not doing what it should, it's actually worse than if I didn't have it.
Please advise me of a fix asap.
This happens unpredictably but averaging about twice per week. If I disable then re-enable parental controls, it starts doing the correct thing. Then a few hours or days later, it suddenly starts blocking at the wrong time.
This is quite an issue because it has prevented him from doing required work in class, and it also would allow him to use his laptop at night. In short, Trend Micro is not only not doing what it should, it's actually worse than if I didn't have it.
Please advise me of a fix asap.
tm_l
Veteran
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1.3K Messages
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16K Points
8 years ago
Parental controls not working correctly with Windows 10
Hope this discussion answers your question. Please let me know if you have more concerns or questions by replying here. Thank you.
Trend Micro Home Users Community
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daniel
3 Messages
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140 Points
8 years ago
Completely different issue.
Perhaps a TM engineer who understands how the product works could determine what mechanisms could possibly cause the access schedule to be active and inactive at completely the wrong times. E.g. could it be suddenly running itself off a different time zone? Perhaps there's a code snippet or function where a developer has inadvertently referred to UTC or US E.S.T. instead of local clock time? I note a review from a few years ago criticized TM for allowing the schedule to be easily circumvented simply by changing the computer clock... clearly, that issue has since been patched; could the patch be causing my issue?
I would appreciate a helpful reply based on facts about the product, if at all possible.
Thanks in advance.
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tm_l
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1.3K Messages
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16K Points
8 years ago
Trend Micro Home Users Community
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daniel
3 Messages
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140 Points
8 years ago
Be advised that I have not received any further information or contact. The support centre did not contact me. The issue is still open.
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tm_l
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1.3K Messages
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16K Points
8 years ago
Trend Micro Home Users Community
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