1 Message
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120 Points
My Trendmicro is failing to connect to update server, on a Mac, after recent operating system upgrade.
Since upgrading my Mac operating system, and re-installing Trend Micro, I get an error message whenever I try to update Trend micro, "failed to connect to update server". It is not an internet connection problem. Nothing I have tried has fixed this problem. Any ideas?
tm_l
Veteran
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1.3K Messages
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16K Points
8 years ago
We have a support article about this error that should help you:
"Unable to download an update - Could not connect to the update server" error message appears when updating Antivirus for Mac
Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.
Thank you!
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