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[Hot Fix] Ti_110_win_en_Tool_TMCrashHotfixTool_hfb0001Date released: November 15, 2016Problem Description: Version 11.0 of Trend Micro Titanium may stop unexpectedly while sending a large event log file to the database. This problem ha
Trend Micro Security 2017 (11.0) - Hotfixes
It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.
Article
[Hot Fix] Ti_110_win_en_amsp50_UMH_hfb251022Date released: October 31, 2016Problem Description: You may have trouble opening and playing an online game from the "http://msgo.bandainamco-ol.jp/ZprojectLP/" website on computers prot
Trend Micro Security 2017 (11.0) - Hotfixes
It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.
Article
[Hot Fix] Ti_110_win_en_Osprey_hfb0001Date released: September 22, 2016Problem Description: Version 11.0 of Trend Micro Titanium automatically blocks email messages that contain a large number of X-headers.Where to get the fix? [Hotfix] Dan
Trend Micro Security 2017 (11.0) - Hotfixes
It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.
Article
[Hot Fix] Ti_110_win_en_AMSP50_hfb116000Date released: September 8, 2016Problem Description: You may have trouble running the 2013 version of the True Image program on computers protected by version 11.0 of Trend Micro Titanium.Wh
Trend Micro Security 2017 (11.0) - Hotfixes
It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.
Article
Hi scottclan, welcome to the community!The Password Manager is a bundled program with Trend Micro Maximum Security. You may refer to the this link about its use and features. Let us know if you need further help on this.
Password Manager
I have just been notified that I have activated the Password Manager which is incorrect, I did look at Password Manager but DID NOT enter a password to activate the Password Manager as requested, could you please explain what all this now means as I am very confused about what is happening? thank y
Question
Hi baxleygroup,Do you remember the last website you have visited before you received the error message? We could use that to further investigate this case. For now, kindly clear your Microsoft Edge's browsing history. For more information,
I was on microsoft edge when a red screen appeared that I had experienced some sort of error.
I was on microsoft edge when a red screen appeared that I had experienced some sort of error. Had a 1-800 number to call and wanted my ID and password information from Microsoft. Online it says this is some sort of adware. Why didn't my Trend Micro pick that up?
Problem
Hello ahublhome and welcome to the Community!Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.Since you are dealing with a malware issue, it will be best if you can contact our 24x7 toll free hotlin
a program running in background called BIGDOG. search says it is 70% bad. What is it and if it is dangerous why has it not been deleted?
I have a program running in background called BIGDOG. online search says it is 70% dangerous. What is this program and if it is dangerous why has it not been deleted?
Question
Hello shaw_thing and welcome to the Community!Thank you for letting us know about this experience that you had with our product. Apologies for the inconvenience.As a workaround for this issue, you may enable the App Lock feature of the Trend Mic
Allow mobile security accessibility
Hi I recently got a new oppo A73 android mobile ph. The mobile security accessibility keeps turning off. Are u able to provide an update to fix this please? Thanks.
Problem
Hi msjudkins8090,Apologies for the inconvenience you had experienced, May I ask what phone are you using so we can check on this? you may refer to this guide to help you troubleshoot this concern:SafeSurfing feature of Mobile Security for Android kee
My VPN wont stay on. as soon as i turn it on it turns itself off again. this application is useless
My VPN wont stay on even when i add a network as unknown which makes this application completely useless to me. considering i have paid for this i expect the service to work the way it is ment to. VPN should stay on unless i turn it off myself. It is constantly turning itself off to the point i have
Problem
Hello bethalie.schaefer,Welcome to the Community.We're sorry to hear about this experience of yours. We'll verify your renewal with Best Buy and we'll send you an email so you can safely disclose all information that we need.Regards,Pat
Renewal
Renewal Attempted renewal 9/14, 9/24/18. Downloaded 9/24 and 9/25/18. It still shows it needs to be rewed after all the times it takes to download! How do I do this or do I need to find another firm for protection?
Question
Hi brotea13,Apologies for this experience let me help you with this. Are you getting this notice as a pop up on your computer or through email? Try doing a manual update to check if you have the latest version installed here's how you can do it,
Keep getting update notice about every 10 minutes and it's not due yet it driving me nuts
Keep getting non stop update message for update I did update it but that doesn't stop the constant message coming up. It even states the update they have as 8 th July that's 4 days away I have been getting the messages for a couple of days now. Normally I dont have a problem with Trend but this is c
Problem
We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new
how do I get rid of Chrome.exe virus, my maximum blocks it but does not come up when a full scan is carried out.
I have windows 10 on my Samsung laptop, Trend updated itself last week and since then it picks up Chrome.exe trying to access private data, a full scan did not pick up any viruses, please help.thanks
Problem
Hello grschalk and welcome to the Community!Thank you for letting us know about this question that you have in mind.If you are having trouble accessing the websites that you are referring to since it is being blocked by Trend Micro Security, you
Blocked addresses to trusted apps.
In my Security Threats Summary there are a lot of blocked address of apps I have on my computer. I have no reason to distrust them & I think it is causing issues with the games. How do I unblock them?
Question
Hi, lseymour28!Welcome to Trend Micro Community!May I please know if you see '1 thing to fix' on your Mobile Security's main console under the Scan button?Awaiting your response.~Pia
On my mobile phone on my trend button there is a number one saying I have a message but I don't have a message in there or I can't find it
On my mobile phone on my trend button there is always a number one saying I have a message but I don't have a message in there or I can't find it
Problem
That's great, Iseymour28!If you have any more concerns, just let us know.~Pia
On my mobile phone on my trend button there is a number one saying I have a message but I don't have a message in there or I can't find it
On my mobile phone on my trend button there is always a number one saying I have a message but I don't have a message in there or I can't find it
Problem
Welcome to the Home Users Community!Really sorry for the inconvenience, vladvanek. We'll be sure to help you out with this.This kind of performance issue, scan hangs issue, is usually caused by other security programs or potentially unwanted programs
My program sits at "Preparing to scan"
..... and it does not show any scanning progress. What's the problem?
Problem
Hi baruahda2,As informed in the early replies, the Trend Micro toolbar for Mozilla Firefox 64 bit version is not yet supported. With that the link for its download is not yet available.Hi @Tom Emmelot.Can you provide us details regarding your reply t
trend micro toolbar on 64 bit version of mozilla ?
when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !
Question
Hi florence.hermant,Regarding your concern, we do not yet have a definite time when the compatible version of the Trend Micro Toolbar for Mozilla Firefox's 64 bit version would be released.If you want, you may use the 32bit version of the Mozilla Fir
trend micro toolbar on 64 bit version of mozilla ?
when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !
Question
Hi florence.hermant,You're welcome. If you need anything else just contact us back here and we will be assisting you on it.
trend micro toolbar on 64 bit version of mozilla ?
when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !
Question
[Hot Fix] Ti_110_win_en_AMSP50_hfb1365Date released: October 28, 2016Problem Description: You may encounter the "#1603, 3002, 0xe022000b" error while installing version 11.0 of Trend Micro Security Software on your computer.Where to ge
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Trend Micro Security 2017 (11.0) - Hotfixes
It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.
Article