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Trend Micro Installation Bluescreen in Windows 10 Fall Creators Update

I cleanup the Windows 10 environment with Factory Reset. And I trying install Trend Micro Internet Security 2017 to my PC, but I just watch Bluescreen about "PAGE_FAULT_IN_NONPAGED_AREA".How can I success installation Trend Micro Internet Security in Windows 10 Fall creators update?

Problem

Brand User

Hello jima.justice, welcome to the community!Thank you for posting your concern here, however we need to isolate the case first if it is caused by the Trend Micro program. First, disable the Trend Micro program and check if excel and word are still s

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Il y a 4 y

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Word and Excel Documents Slow to Open with Subscription Renewal

Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscription for another year. I'm noticing all my word and excel documents are taking 10-15 seconds to open now. Wondering if something is going on with the newly update

Problem

Brand User
Brand User

That's good to hear, brotea13.If you have experienced this again, feel free to reply to this post.~Pia

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The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it.

The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it. its geting really annoying, almost to the point i want to uninstall and cancel my service with you. please help me to be able to stop this thing.

Problem

Brand User
Brand User

Hello rlong7!Thank you for letting us know your concern. The first thing that you may try to perform to fix the problem is that, you may delete all the files inside the debug folder. Then if it still consumes a lot of space, you may perform the

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Il y a 5 y

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debug file using all my space on my harddrive

After extensive search to find why my harddrive continually fills up every day, i have discovered that the debug folder in the program files/trend micro folder has at last look over 108 GB of used space.this is crazy, how do i fix this issue?

Problem

Brand User

Hello @rockin_wizard,Thank you for posting your concern here and welcome to the community!As what we can see here on our end, you already contacted our Email Support. I do suggest you to wait within 24 hours for the response of our email support team

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Il y a 5 y

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Auto-renewal is robbery

My subscription has just auto-renewed which i'm sure i disabled. I would like a refund because i object to paying almost three times the sum for auto-renewal compared to buying a new download. It is a con. If my refund request is denied you will never have my custom again and i will contact all the

Question

Brand User

Hi dr,We will be waiting for the blue screen error message regarding your concern.We are still unsure regarding the relation of the computer driver and Facebook website or if another software is being run on the background that you are not aware of a

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Facebook

Running Windows 7 on Dell XPS - Trend Micro AnitVirus+ My computer has been crashing while I am scrolling around on Facebook - nothing comes up on a scan

Problem

Brand User
Brand User

That is excellent news! For any other thoughts or inquiries please let us know!

 replied 

Il y a 5 y

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For OS X the latest version of software does not work with High Sierra. What is the fix?

For OS X the latest version of software does not work with High Sierra. What is the fix?

Problem

Brand User
Brand User

Hi metronz,I'm sorry to hear about this experience. May I please know if you're not able to open those PDF files as well? Kindly try running the hotfix from this link:Unable to open PDF files when Trend Micro Security software is enabled.An

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Il y a 3 y

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Trend is preventing me from saving excel and word files as pdf in google drive file stream

Recently installed version 15.0 of Trend Micro Internet Security on an HP laptop and now I am unable to save Excel or word Docs as a pdf in google drive file stream. When I disable Protection against Virus's and Spyware I can save them as pdfs again.  I have added the Google drive directory to

Problem

Brand User

Hi mrk_aldridge,Please make sure that the Windows Installer service is running.Also, kindly follow the steps below to enable hidden administrator account before installing the program:1. Right-click the Windows icon, then click Command Prompt (A

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Unable to install latest version of TM Max Security (2018)

I have a Win 8.1 laptop that was running TM Max Security but is not able to be upgraded to 2018. The install hangs at the first step of Checking the Computer. Installing both the TM permissions and remove remnants utilities have been performed. Windows Defender is turned off as well as UAC.TM was co

Problem

Brand User
Brand User
Brand User
Brand User

No worries Terry. If it ever comes up again please let us know. Hopefully you can finally enjoy the rest of the week :)

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Il y a 5 y

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Trend Micro error message

On my new install of Trend Micro I started getting the following error message after two days: " You cannot get started on this until you have finished receiving an update or running a scan. Please try again later." The program will not let me run a scan. It just keeps giving me the same error messa

Question

Brand User

Hi terryhottman,Welcome to the community!I checked on our records and it turns out that you just recently contacted us about this case. Reference number: 1-1-1110562624.It seems that the case was actually resolved at the end of the call. Would y

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Il y a 5 y

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Trend Micro error message

On my new install of Trend Micro I started getting the following error message after two days: " You cannot get started on this until you have finished receiving an update or running a scan. Please try again later." The program will not let me run a scan. It just keeps giving me the same error messa

Question

Brand User

Welcome to the community @veit.vosshage!I think you are referring to the SIM Lock feature. For the unlock key, you can actually just visit the Lost Device Protection Portal website and sign in to your account. No need for access to your emails, just

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Il y a 6 y

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Mobile Security - password

Mobile Security app for  Androids phone does not allow password changeThe  mobile security  app  does  not  relate  to  the regular  Trend  'My Account'  password and  does  not  allow  a  password  change.  

Problem

Brand User

Hi Barbeerian, I removed the email address from your original post to protect your personal information. Please refer to the thread below how to fix the problem you have encountered with the Trend Micro program: https://en.community.trendmicro.com/tm

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[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software

Update As of June 27: We've now released an automatic update that resolves the error messages encountered by some users during update. This update will restart the Trend Micro program and then restart your computer. After restart, you can confirm that the update has been applied by: Opening your Tre

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