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Brand User
Brand User

That's great, Iseymour28!If you have any more concerns, just let us know.~Pia

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4 years ago

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On my mobile phone on my trend button there is a number one saying I have a message but I don't have a message in there or I can't find it

On my mobile phone on my trend button there is always a number one saying I have a message but I don't have a message in there or I can't find it

Problem

Brand User
Brand User
Brand User
Brand User

Hi florence.hermant,You're welcome. If you need anything else just contact us back here and we will be assisting you on it.

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trend micro toolbar on 64 bit version of mozilla ?

when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !

Question

Brand User

Bonjour romuald.wack et bienvenue dans la communauté !Avez-vous remarqué si pendant ces temps, tendance est mise à jour ou faire un scan ? Il serait normal que le programme si que' l'affaire. Si non, veuillez consulter le lien ci-dessous pour ré

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5 years ago

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TM AntiMalware Solution platform CPU à 60%

Bonjour Depuis quelques temps je vois que 50 à 60% de mon processeur est occupé par TM AntiMalware Solution platform. Cela ralentit mon ordinateur. Comment régler ce problème ? Merci.

Question

Brand User
Brand User
Brand User

It's good to hear that the problem is now resolved, marinom53.If you have any more concerns, just let us know.~Pia

 commented 

4 years ago

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Permanent removal of spyware

Over the last week I have been attacked by spyware 15 times. Each time Trend removes it reappears. How do I get rid of it permanently. I am afraid something will slip through. I am afraid to do anything with the computer.

Problem

Brand User

Hi smirkazemi,Sorry to hear of your experience.Since this is a continuous malware detection, we will advise you to manually delete the detected file on your computer. To do that you just need to go to Logs then check the Where found column so you can

 commented 

4 years ago

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Keep getting report, from Trend Micro Total Security 10 users, every day that OSX_Pirrit was detected and quarantine !

MacBook Pro 2017 with the latest MacOS and updates.Using Latest Version of Trend Micro Antivirus.It seems something is generating the OSX_Pirrit virus with different names on daily bases on my system and Trend Micro antivirus detects and quarantines the virus but can not detect the root cause of the

Problem

Brand User

different concern Please reference the new conversation here: BSOD Issue after latest Trend Micro Security upgrade

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Windows Media Center - Trend Micro's bad behavior

Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again.  Latest version just installed last night and problem started again.  (SR1-1-11

Problem

Brand User

Hello tgerzevske,Sorry to hear that you experiencing this kind of problem.Very good point in isolating the problem to Trend Micro Security. I just noticed that what you added in the exception list are just a bit of Windows Media Player files.Try to a

 commented 

4 years ago

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Windows Media Center - Trend Micro's bad behavior

Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again.  Latest version just installed last night and problem started again.  (SR1-1-11

Problem

Brand User

Hello jima.justice, welcome to the community!Thank you for posting your concern here, however we need to isolate the case first if it is caused by the Trend Micro program. First, disable the Trend Micro program and check if excel and word are still s

 commented 

5 years ago

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Word and Excel Documents Slow to Open with Subscription Renewal

Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscription for another year. I'm noticing all my word and excel documents are taking 10-15 seconds to open now. Wondering if something is going on with the newly update

Problem

Brand User
Brand User

That's good to hear, brotea13.If you have experienced this again, feel free to reply to this post.~Pia

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The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it.

The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it. its geting really annoying, almost to the point i want to uninstall and cancel my service with you. please help me to be able to stop this thing.

Problem

Brand User
Brand User

Hello rlong7!Thank you for letting us know your concern. The first thing that you may try to perform to fix the problem is that, you may delete all the files inside the debug folder. Then if it still consumes a lot of space, you may perform the

 commented 

5 years ago

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debug file using all my space on my harddrive

After extensive search to find why my harddrive continually fills up every day, i have discovered that the debug folder in the program files/trend micro folder has at last look over 108 GB of used space.this is crazy, how do i fix this issue?

Problem

Brand User

Hello @rockin_wizard,Thank you for posting your concern here and welcome to the community!As what we can see here on our end, you already contacted our Email Support. I do suggest you to wait within 24 hours for the response of our email support team

 commented 

5 years ago

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Auto-renewal is robbery

My subscription has just auto-renewed which i'm sure i disabled. I would like a refund because i object to paying almost three times the sum for auto-renewal compared to buying a new download. It is a con. If my refund request is denied you will never have my custom again and i will contact all the

Question