Hi heino.dreesch,Thank you for updating us.Can I ask you to check on the folder location "C:\Program Files\Trend Micro\Titanium" or "C:\Program Files(x86)\Trend Micro\Titanium" for a file named "Tsupport.exe"? You may run this tool to perform th

But after it works again, the update won't work again after three weeks? Is that correct?If yes, can you try monitoring what happens within the duration of the three weeks where it works fine? If it keeps happening, then there should be some sort of

This is definitely not good! We will have someone look into this now, and will get back to you soon.

Hello Sue Vollmering and welcome to community. Java may become important depending on the apps that you use on your device. There are lots of applications and websites that will not work unless you have Java installed. Java is not connected

Hi psyko_king_666,Are you talking about your Trend Micro program's main console? If yes, may I know if how many minutes does it takes before it opens fully?Can you check your Trend Micro program's version? For you to do that, please follow these step

Hi steve.whaley,Aside from the screen saver and power settings, there are other factors that your Trend Micro program is taking into consideration before it will allow the scheduled scan to run. And those are:If you're using running a full screen app

Hi valamer4u,Did you uninstall it via Control Panel? If not yet, here's how:1. From the Start Menu, select Control Panel.2. Under Programs click the Uninstall a Program link.3. Select the program you wish to remove and right click then select Uninsta

That's a good suggestion greg. Can you try doing that gwdgosser?Here's an official guide from Microsoft: Import email, contacts, and calendar from an Outlook .pst fileCan you also verify if this is only happening on your Outlook program? yo

[Hot Fix] Ti_110_win_en_amsp50_UMH_hfb2.5.2032Date released: October 27, 2016Problem Description: The User Mode Hooking (UMH) feature in version 11.0 of Trend Micro Titanium cannot hook processes because the DeviceLock feature patches

[Hot Fix] Ti_110_win_en_amsp_50_hfb7.0.1087Date released: October 6, 2016Problem Description: Trend Micro Security Service 11.0 may restart unexpectedly after displaying the "Starting your protection" message when you browse certa

[Hot Fix] Ti_110_win_en_AMSP50_hfb1365Date released: October 28, 2016Problem Description: You may encounter the "#1603, 3002, 0xe022000b" error while installing version 11.0 of Trend Micro Security Software on your computer.Where to ge

[Hot Fix] Ti_110_win_en_Tool_TMCrashHotfixTool_hfb0001Date released: November 15, 2016Problem Description: Version 11.0 of Trend Micro Titanium may stop unexpectedly while sending a large event log file to the database. This problem ha

[Hot Fix] Ti_110_win_en_amsp50_UMH_hfb251022Date released: October 31, 2016Problem Description: You may have trouble opening and playing an online game from the "http://msgo.bandainamco-ol.jp/ZprojectLP/" website on computers prot

[Hot Fix] Ti_110_win_en_Osprey_hfb0001Date released: September 22, 2016Problem Description: Version 11.0 of Trend Micro Titanium automatically blocks email messages that contain a large number of X-headers.Where to get the fix? [Hotfix] Dan

[Hot Fix] Ti_110_win_en_AMSP50_hfb116000Date released: September 8, 2016Problem Description: You may have trouble running the 2013 version of the True Image program on computers protected by version 11.0 of Trend Micro Titanium.Wh

Hi scottclan, welcome to the community!The Password Manager is a bundled program with Trend Micro Maximum Security. You may refer to the this link about its use and features. Let us know if you need further help on this. 

Hi baxleygroup,Do you remember the last website you have visited before you received the error message? We could use that to further investigate this case. For now, kindly clear your Microsoft Edge's browsing history. For more information,

Hello ahublhome and welcome to the Community!Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.Since you are dealing with a malware issue, it will be best if you can contact our 24x7 toll free hotlin

Hello shaw_thing and welcome to the Community!Thank you for letting us know about this experience that you had with our product. Apologies for the inconvenience.As a workaround for this issue, you may enable the App Lock feature of the Trend Mic