2 Messages
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150 Points
Trend Micro must be reinstalled every three weeks or won't update
The program downloads the update and then starts to install. Eventually it returns the message connect to internet to update.
You then after all the support steps, have to reinstall the program, which then runs for about 3 weeks before you have to do it all over again
tm_jb
Prodigy
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166 Messages
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3.4K Points
6 years ago
Have you tried doing this guide in order to make sure the problem gets resolved completely?
"Connect to the Internet" error message appears from Trend Micro Security software
Please read through the steps and perform then in the order shown so that the issue gets resolved.
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crousect
2 Messages
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150 Points
6 years ago
0
tm_jb
Prodigy
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166 Messages
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3.4K Points
6 years ago
If yes, can you try monitoring what happens within the duration of the three weeks where it works fine? If it keeps happening, then there should be some sort of pattern or program that could be corrupting the Trend Micro program to a point where it consistently malfunctions.
Also, the product should check for updates automatically every three hours. If you haven't used the computer in a span of three days, it will show you an error message similar to what you see. It is possible that this is why you get the error. Do you leave the computer unused for 3 days or more?
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