Neophyte
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1 Message
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140 Points
Allow mobile security accessibility
Hi I recently got a new oppo A73 android mobile ph. The mobile security accessibility keeps turning off. Are u able to provide an update to fix this please? Thanks.
Neophyte
•
1 Message
•
140 Points
tm_pat
Legend
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703 Messages
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11.4K Points
6 years ago
Thank you for letting us know about this experience that you had with our product. Apologies for the inconvenience.
As a workaround for this issue, you may enable the App Lock feature of the Trend Micro Mobile Security and then lock the application itself. Kindly follow the steps below.
- Open the Trend Micro Mobile Security app on your device
- Select Parental Controls. It may ask you to sign in to sign in to your Trend Micro Account.
- Once logged in, enable App Lock and then select the Mobile Security App to lock it.
- After that, please turn on Accessibility again to replicate the issue.
I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.Have a great weekend!
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